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International removals
About
Legend International Transport offers quality service that goes above and beyond the standard to make your moving experience as easy and stress free as possible. Have peace of mind knowing that you and your family will have support from minute one. With a solid reputation of excellence, Legend International Transport can help you plan, prepare and finalize your move overseas to ensure that you and your family get there.Read more
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
29
Sirelo and Google reviews
0% of the users recommend this moving company
R.
October 28, 2024
on Sirelo
tl;dr: the owner is a liar, the shipping a nightmare, and there is a high chance your items will be stolen/damaged.
At first [Name removed by Sirelo] was very helpful and easy to work with. He was attentive and offered a reasonable price for our move. But there were issues as the moving day approached. We had to reschedule our move a number of times to accommodate a large move he was doing with the military. Then, the real trouble happened. The US-based movers contracted did a poor job with our move, resulting in almost $10K of damages and missing items. As a previous posters experienced, this included intentionally “losing” a box of valuables (it seems in very large moves they under-count a few boxes and take them, hoping your are overwhelmed by the manifest; side note, avoid VIP Relocation, who are the ones who mishandled this aspect of the move). The arrived shipment was in disarray with boxes missing numbers, double numbers, and incorrect descriptions to numbers: it took a month to properly inventory everything.
But even getting our stuff was a hassle. Our delivery was a month delayed to ship—which [Name removed by Sirelo] never informed us about. Actually, we heard NOTHING from [Name removed by Sirelo] for months until I reached out and asked about the status of the shipment. That’s when we were told our shipment was about to arrive—forcing us to scramble to get all the acceptance paperwork ready and avoid holding fees. Apparently, this was in issue with the shippers not communicating and [Name removed by Sirelo] having some medical procedures. I’m not really sure whose fault it is, but for almost $20K, I expect someone to manage my delivery and tell me when my items are shipped and when they are arriving.
Even the insurance process was a nightmare (Atlas insurance; avoid at all costs). Their policy does not pay out for damaged furniture unless it’s broken, so all those scratches and dents worth thousands of dollars to fix were not paid out. Worse, they wouldn’t cover the missing items because the New Zealand delivery wouldn't write an explanation for the missing items even though the delivery invoice clearly showed the items were not delivered—and it was impossible to determine what was and not there amongst 200 boxes without unboxing everything due to the poorly prepared move. The whole process took 7 months, and they offered less than $500.
While much is this is not Izzy’s fault per se, he is the one who hired the people responsible for these problems. Moreover, to file the claims I needed a letter from [Name removed by Sirelo], which he said he would provide. For over two months I have called multiple times a week to get this letter. He either ignores the calls or, when you do reach him, tells you he will get it to you shortly (but never does). A year and half later, there is still always an excuse. Lying is the last straw, and I don’t think you can trust him or any of the people he contracts.Read more
At first [Name removed by Sirelo] was very helpful and easy to work with. He was attentive and offered a reasonable price for our move. But there were issues as the moving day approached. We had to reschedule our move a number of times to accommodate a large move he was doing with the military. Then, the real trouble happened. The US-based movers contracted did a poor job with our move, resulting in almost $10K of damages and missing items. As a previous posters experienced, this included intentionally “losing” a box of valuables (it seems in very large moves they under-count a few boxes and take them, hoping your are overwhelmed by the manifest; side note, avoid VIP Relocation, who are the ones who mishandled this aspect of the move). The arrived shipment was in disarray with boxes missing numbers, double numbers, and incorrect descriptions to numbers: it took a month to properly inventory everything.
But even getting our stuff was a hassle. Our delivery was a month delayed to ship—which [Name removed by Sirelo] never informed us about. Actually, we heard NOTHING from [Name removed by Sirelo] for months until I reached out and asked about the status of the shipment. That’s when we were told our shipment was about to arrive—forcing us to scramble to get all the acceptance paperwork ready and avoid holding fees. Apparently, this was in issue with the shippers not communicating and [Name removed by Sirelo] having some medical procedures. I’m not really sure whose fault it is, but for almost $20K, I expect someone to manage my delivery and tell me when my items are shipped and when they are arriving.
Even the insurance process was a nightmare (Atlas insurance; avoid at all costs). Their policy does not pay out for damaged furniture unless it’s broken, so all those scratches and dents worth thousands of dollars to fix were not paid out. Worse, they wouldn’t cover the missing items because the New Zealand delivery wouldn't write an explanation for the missing items even though the delivery invoice clearly showed the items were not delivered—and it was impossible to determine what was and not there amongst 200 boxes without unboxing everything due to the poorly prepared move. The whole process took 7 months, and they offered less than $500.
While much is this is not Izzy’s fault per se, he is the one who hired the people responsible for these problems. Moreover, to file the claims I needed a letter from [Name removed by Sirelo], which he said he would provide. For over two months I have called multiple times a week to get this letter. He either ignores the calls or, when you do reach him, tells you he will get it to you shortly (but never does). A year and half later, there is still always an excuse. Lying is the last straw, and I don’t think you can trust him or any of the people he contracts.Read more
Unprofessional
Moved from Santa Barbara (United States) to Wellington (New Zealand)
