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National moving
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Reviews
DAVID CLAXTON
March 12, 2023
on Google
Omg! Stay as far away from this place as possible!
Let me tell you all about our nightmare. We signed a contact with True Blue to move our home. Pickup date was June 16th, 2022. We have a 2500 sqft home along with a shed and garage. We paid for what they call the VIP packing pack. My wife is disabled and we needed our house packed. We were told, packing would commence the day before the actual loading of the furniture. In other words, moving day was the 16th and packing on the 15th. Anyway, the 16th arrives and we get a phone call from a place called Dependable Movers. Apparently they brokered us out. They refused to dispatch a truck until 5pm on the 16th. No one showed up to pack the house before hand. Dependable also was suppose to acknowledge and accept True Blues forms of payment. DEPENDABLE REFUSED ANY PAYMENT ONLY SAYING THEy'D ACCEPT VENMO OR zelle. Now we all know with Zelle it has daily limits, and each bank sets the limitations. Moving on from the payment mess, Dependable did not have anyone at our house until 6:15pm in the evening. Three men showed up, with a 26ft Uhaul truck. Yes, a uhaul truck with no lift and no equipment to accommodate the bulk items which True Blue charged us more for those items. Next, the 3 men saw the size of our home, and said why were we dispatched out on a 26ft truck? Then they looked at the dispatch information further and saw that we were moving 120 miles away.. The men said what? We are local drivers, we stay in the DFW area. We then picked up the phone to call True Blue, and there was no answer. The 3 men got in the truck and left! Yes, that's right, they left... We were dumb founded. We have a post possession agreement with our buyers, and had a deadline to be out of the house by 11:59pm on the 16th! When we finally got True Blue on the phone, they did nothing, they did zero. Jason, apparently a General Manager said he'll initiate our refund. Not just give it back, but quoted the full amount would be returned. He said we'd get it in 3 days. 3 days have went by and there's no refund. Furthermoore, True Blue did nothing to rectify the situation and left us in a huge compromising position. Please mind you the Federal Government has laws as well to protect consumers against failure to transport and for the movers to follow through with the move. As for a update with True Blue on our refund. What we found out was the following, they did not submit a full return of our deposit. They kept $300 of it. The customer care specislist refused to let us talk to Jason the Manger. She refused to return the other portion. She also said Jason would call us back. We doubt he will since they never call back. We made it clear, We will sue them for the money they kept, all court costs, stress and anxiety and even ask the court to compensate us for the additional costs we had to pay to find last minute movers. There's usually a 30% to 45% upcharge in situations like this, and there was. True Blue read our review here on google, they called us saying if we remove the review they would refund the additional $300 they were holding hostage from us. Sounds so legit right? Eventually, they gave us our money back. I'm begging you, please do not use them. Do not use True Blue or Dependable Movers out of NJ. It was a horrible experience, and the company tried to keep money of ours for no reason. They did nothing, and we were left stranded. Stay far, far, away.Read more
Let me tell you all about our nightmare. We signed a contact with True Blue to move our home. Pickup date was June 16th, 2022. We have a 2500 sqft home along with a shed and garage. We paid for what they call the VIP packing pack. My wife is disabled and we needed our house packed. We were told, packing would commence the day before the actual loading of the furniture. In other words, moving day was the 16th and packing on the 15th. Anyway, the 16th arrives and we get a phone call from a place called Dependable Movers. Apparently they brokered us out. They refused to dispatch a truck until 5pm on the 16th. No one showed up to pack the house before hand. Dependable also was suppose to acknowledge and accept True Blues forms of payment. DEPENDABLE REFUSED ANY PAYMENT ONLY SAYING THEy'D ACCEPT VENMO OR zelle. Now we all know with Zelle it has daily limits, and each bank sets the limitations. Moving on from the payment mess, Dependable did not have anyone at our house until 6:15pm in the evening. Three men showed up, with a 26ft Uhaul truck. Yes, a uhaul truck with no lift and no equipment to accommodate the bulk items which True Blue charged us more for those items. Next, the 3 men saw the size of our home, and said why were we dispatched out on a 26ft truck? Then they looked at the dispatch information further and saw that we were moving 120 miles away.. The men said what? We are local drivers, we stay in the DFW area. We then picked up the phone to call True Blue, and there was no answer. The 3 men got in the truck and left! Yes, that's right, they left... We were dumb founded. We have a post possession agreement with our buyers, and had a deadline to be out of the house by 11:59pm on the 16th! When we finally got True Blue on the phone, they did nothing, they did zero. Jason, apparently a General Manager said he'll initiate our refund. Not just give it back, but quoted the full amount would be returned. He said we'd get it in 3 days. 3 days have went by and there's no refund. Furthermoore, True Blue did nothing to rectify the situation and left us in a huge compromising position. Please mind you the Federal Government has laws as well to protect consumers against failure to transport and for the movers to follow through with the move. As for a update with True Blue on our refund. What we found out was the following, they did not submit a full return of our deposit. They kept $300 of it. The customer care specislist refused to let us talk to Jason the Manger. She refused to return the other portion. She also said Jason would call us back. We doubt he will since they never call back. We made it clear, We will sue them for the money they kept, all court costs, stress and anxiety and even ask the court to compensate us for the additional costs we had to pay to find last minute movers. There's usually a 30% to 45% upcharge in situations like this, and there was. True Blue read our review here on google, they called us saying if we remove the review they would refund the additional $300 they were holding hostage from us. Sounds so legit right? Eventually, they gave us our money back. I'm begging you, please do not use them. Do not use True Blue or Dependable Movers out of NJ. It was a horrible experience, and the company tried to keep money of ours for no reason. They did nothing, and we were left stranded. Stay far, far, away.Read more
Wade Sasser
November 10, 2022
on Google
I booked a move through True Blue (Texas to NC) and had them do the packing job. I was assured everything would be labeled, not broken, a DIRECT transport, on a COOLED truck, and they were the company that actually does the move (not a broker). All of these statements were not True. They contracted a company from NJ (Movers and Packers) to do the packing and move. My initial BINDING quote was exceeded by $22,000 when the packing was complete. I was forced to pay that amount AFTER they had all of my stuff on the truck and not an inventory sheet in sight dictating what they had and what they actually didn't have. Several items were broken during the move which took over 31 days to get to NC. It was loaded up on several UHAUL trucks and stored in a storage facility in Dallas for over a month. When my items were finally unloaded it was stacked with another persons items - therefore not a direct shipment. I was quoted for 1700 cubic feet after many consultations with True Blue. When the movers came to move my stuff they said I had over 4500 cubic feet. My stuff was unloaded in NC and there was less than 2000 cubic feet. This company is VERY UNPROFESSIONAL and did not refund me the difference after they held my stuff and I was forced to pay the EXTRA $22,000. STAY AWAY from True Blue and Movers and Packers!Read more
Trav Wil
September 19, 2022
on Google
This company is untruthful and deceitful. We were told one rate at the get go and by the time the packers got to our house it was double the amount we had to pay. Mind you, they were told what we had to move from the get go. The truck didn’t show up on the time they said they would pick our stuff up. They told us that they are very reliable and will deliver our stuff in 3- 15 days. All sham and pretense.
When we followed up with the delivery date, a totally different story was told. We were being told that they have up until 30 business days to deliver from the first delivery date that was given. Not only that, when you call to check on the delivery status you feel as if you’re begging. There’s no communication between the team. Different stories being relayed. It was so frustrating working with this company.
By the time our delivery was done. Our things we’re disassembled when they were moving us as it is part of the contract. At delivery, the guy told us “no” they’re not suppose to reassemble. They had a different company do the delivery. We had to be calling , back and forth with the movers to get them to reassemble. We only had a bed “partially” reassembled. Furniture were broken when we got them. Sofa that was wrapped on the day of moving was dirty, dented and torn at delivery.
A friend ask me to recommend the company I used to someone else and I said “no”, there’s no way I could recommend this company. This was one of the worst experience with moving, very tedious. It took 27 days for us to get our delivery. Worst experience ever and horrible customer service. We were scarred by this company. They let us feel as if moving your furniture was the worst decision, expensive and wasn’t worth it. When we got our delivery it made us feel as if we should have sold them instead of moving them. I’m still very upset.
When you call to complain about the condition of your delivery, the response is like “oh you have insurance on them”, there’s no empathy.Read more
When we followed up with the delivery date, a totally different story was told. We were being told that they have up until 30 business days to deliver from the first delivery date that was given. Not only that, when you call to check on the delivery status you feel as if you’re begging. There’s no communication between the team. Different stories being relayed. It was so frustrating working with this company.
By the time our delivery was done. Our things we’re disassembled when they were moving us as it is part of the contract. At delivery, the guy told us “no” they’re not suppose to reassemble. They had a different company do the delivery. We had to be calling , back and forth with the movers to get them to reassemble. We only had a bed “partially” reassembled. Furniture were broken when we got them. Sofa that was wrapped on the day of moving was dirty, dented and torn at delivery.
A friend ask me to recommend the company I used to someone else and I said “no”, there’s no way I could recommend this company. This was one of the worst experience with moving, very tedious. It took 27 days for us to get our delivery. Worst experience ever and horrible customer service. We were scarred by this company. They let us feel as if moving your furniture was the worst decision, expensive and wasn’t worth it. When we got our delivery it made us feel as if we should have sold them instead of moving them. I’m still very upset.
When you call to complain about the condition of your delivery, the response is like “oh you have insurance on them”, there’s no empathy.Read more
Malcolm Jones
September 6, 2022
on Google
I used this company to move my things from Arizona to New York. They charged me $1900 upfront and told me my movers would pick up my things by the end of the week when I said I needed a pick up on Tuesday. They eventually came on Wednesday. The company they outsourced to Seven Star Movers was awful. They charged more than I expected to pay and told me my remaining balance was $2100 because I was putting things into storage. I called True Blue on July 26 stating I had a new address and was moving in ASAP and for them to bring my things. They said it can take up to 30 business days but “it usually doesn’t take that long”. After calling everyday for two weeks with no update I decided to call Seven Stars who told me they were getting a truck that would have my things to me by August 18-19. After hearing nothing, I called again and they told me it’ll be delivered on the weekend. On August 21 I still had not heard anything, so I called again for them to tell me the truck was broken down and I’d get my things Wednesday or Thursday. Thursday comes, still no movers, True Blue tells me my things me my things have not left yet. To which I tell them, the things I’m hearing from them do not match the things I’m hearing seven stars. Every time except for once when someone said they were going to call back they did not. I ended up being the one asking for a response. I finally received my things on Sept. 6, the LAST day of the 5-30 business days possible. Have they called to confirm, check in? Of course not, this company will outsource your job to an incompetent third party. That company then ALTERED my original bill saying I owed $800 more than we agreed to. The seven star movers totally were going to charge me more until I sent a picture of what he had originally written down. Saying he wrote it down differently in the system which he wanted to make my problem. Do NOT use them.Read more
Phillip Thrash
August 3, 2022
on Google
The company is very responsive when trying to book a mover. The real issue is that you are immediately pushed into signing the first payment (steep). If you are looking to quickly book a medium distance move I would recommend against True Blue. Their sales associates will initially tell you that the time frame you need you items moved by is doable and likely (apparently it's not at all). I booked a 700 mile move and was assured my stuff would get down in 2-4 days. When the movers arrived at my house they informed me that it would be anywhere from 2-4 WEEKS. Obviously this doesn't work, so I turned the movers away. I promptly received a phone call that my 1st payment (over $1,000) would not be refunded. Not only did I end up having to move everything I owned down by myself..I lost a considerable amount of time and money. Absolutely don't trust the sales team with True Blue, and don't take their word when they assure you it will go smoothly. It won't.
