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Services
International removals
About
Metropolitan Van & Storage offers comprehensive commercial and residential relocation solutions for local, interstate and international moves. Our secure residential storage and commercial warehousing offer customers custom solutions at our local Benicia facility - one of several Bay Area locations.
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Reviews
Dreamarrow
September 26, 2022
on Google
Metro Van & Storage, MT View, CA, provided expert service from estimate to details and customizing to actual move. They provided transparent pricing and we had no 'surprises' at the end. All went smoothly. We confidently recommend them to others and will use their moving services in the future.
Dr. I.J.Brown
Dr. I.J.Brown
Michelle Mellon
June 11, 2022
on Google
From start to finish our local Atlas representatives--Metropolitan Van & Storage--made what was a stressful out-of-state move (to a home we purchased sight unseen) a much less stressful process. Our in-home consultation with Elizabeth was quick and efficient. The logistics coordination and communication with Elyssa was excellent, particularly when the closing on our house was delayed and our stuff was ready for delivery 2 days before we received the keys. She went above and beyond to figure out scenarios and a final solution that worked for us, another client, and our driver. Our driver, Brian, was personable and eased any concerns about the handling, transport, and delivery of our household goods. My only complaint is that I had an email issue with both Elizabeth and Elyssa where I consistently got error notices that my messages were delayed and then cancelled. Had to set up an online fax account to get around this which was a bit annoying, but only for the initial paperwork. Would definitely use Atlas for our next move and recommend them to others.Read more
Deanna Weaver
November 26, 2021
on Google
Our move was scheduled to span two days. Barry was our estimator and made the assessment seamless and easy. Day 1: Drew and JoJo were our movers and did an extremely thorough and detailed job. Every item was wrapped individually and with multiple layers of paper and labeled accordingly. At the end of day 1, a few items remained to be packed on Day 2.
Day 2: Two different movers arrived, which were RJ and Tom. Immediately, the service declined. Their attitudes were poor and they didn’t seem like they wanted to be there. They did not wrap or pack the remaining items and loaded them in the truck as is. Our dining room table and couch was not wrapped or protected but Drew the day prior wrapped and protected our other couch. RJ then put a hole in our wall with a less than 10 pound stand. Although he called maintenance, nobody was able to make the repair costing us our security deposit. Our washer and dryer arrived scratched and broken. We have broken dishes, broken storage containers, etc. The company was unapologetic & simply informed me what forms were available for a claim.
When unloading, the boxes were partially off loaded by room and the remaining large boxes were left in the garage. The boxes were not offered to be unpacked although we were told the day prior the option would be available. Multiple times, RJ said “we’re not usually this sloppy” and continued to do a horrendous job. If booking with this company, I’d ensure RJ and Tom are not allowed anywhere near your belongings. The photos attached are only what we’ve noticed in the preliminary check of our stuff.Read more
Day 2: Two different movers arrived, which were RJ and Tom. Immediately, the service declined. Their attitudes were poor and they didn’t seem like they wanted to be there. They did not wrap or pack the remaining items and loaded them in the truck as is. Our dining room table and couch was not wrapped or protected but Drew the day prior wrapped and protected our other couch. RJ then put a hole in our wall with a less than 10 pound stand. Although he called maintenance, nobody was able to make the repair costing us our security deposit. Our washer and dryer arrived scratched and broken. We have broken dishes, broken storage containers, etc. The company was unapologetic & simply informed me what forms were available for a claim.
When unloading, the boxes were partially off loaded by room and the remaining large boxes were left in the garage. The boxes were not offered to be unpacked although we were told the day prior the option would be available. Multiple times, RJ said “we’re not usually this sloppy” and continued to do a horrendous job. If booking with this company, I’d ensure RJ and Tom are not allowed anywhere near your belongings. The photos attached are only what we’ve noticed in the preliminary check of our stuff.Read more
Tafa Lefiti
January 9, 2020
on Google
I called and spoke to Julia about releasing our household goods in the beginning of November 2019. In just a couple of days I did everything she requested and I waited for almost a month. I asked to have our stuff delivered on a certain day in December. I waited and waited and no one followed up with me. I called back countless times, left messages with Julia and others and no one ever returned my calls. Come to find out after contacting the military transportation, we were supposed to go through them. My question is, why didn't these people tell me that in the first place instead of wasting my time and delaying our delivery? Their service was far from outstanding. Very poor customer service!
Jon Caldwell
September 21, 2018
on Google
Please read this. this is my first time ever writing something like this. I had this company move me 3 miles. It was a nightmare. The packing was terrible. they damage my brand new refrigerator. $800 in damage and only paid $110 because of insurance. If that's not bad enough. I went back to the home in moved out of and there was two truck loads that I had to move. they didn't complete the JOB. I paid a lot of money
I called the MGR twice with no return calls.. Please use someone else
I called the MGR twice with no return calls.. Please use someone else
