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Services
International removals
Excess baggage
Car & Vehicle transport
About
Direct Global Shipping LLC is a fully licensed Freight Forwarder. Their goal is to offer the best services and rates to all customers, no matter how big or small the shipment is.
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Reviews
68
Sirelo and Google reviews
13% of the users recommend this moving company
J.R.
April 23, 2025
on Sirelo
They were rude, uncommunicative, lost 2 out of 22 boxes, would not allow me to file a claim for the lost box, did not pay the local company here in Spain. In short, they are thieves. DO NOT USE THIS COMPANY.
Failure to comply
Moved from Vancouver (United States) to Frigiliana (Spain)
Michael Jacobs
April 21, 2025
on Sirelo
I used [Name removed by Sirelo] with Direct Global Shipping on my relocation to Sydney and everything went amazing Thank you for all your help from start to finish. [Name removed by Sirelo] made everything stress free and made sure I understood everything from moving, what items I can and cannot ship, as well as the extra fees in Australia I would have to pay. The price was one of the best as well.
Price
Moved from Miami (United States) to Sydney (Australia)
Aly
April 2, 2025
on Sirelo
My experience with Direct Global Shipping was ultimately marred by a significant billing issue. I was charged for a clearing company that was never used. [Name removed by Sirelo] and his team confirmed they would refund the charge on a call and in email. However, after this initial acknowledgment, they became completely unresponsive. Despite numerous calls and emails seeking resolution, sharing bank details, and chasing their support team, I received no further communication. This blatant disregard for customer service and the refusal to honor their refund promise for what amounts to thousands of dollars is incredibly frustrating. I strongly advise against using this company based on this experience and will be taking further action to try to find a resolution.
Moved from Dallas (United States) to Nairobi (Kenya)
Kyle Mielke
September 14, 2024
on Sirelo
Company started great until the contract was signed. After the contract was signed it took days on end to get a response for any questions to included phone calls. I paid for a door to port shipment from the US to the UK. Informed the company of what was in the container and set the date. The DAY the container was loaded and taken I was asked to provide paper work. The container was then held in a yard for several days while awaiting the paperwork. Before the paper work was received the container was illegally shipped out of the country. The company then unjustly charged our family the storage fees that were result of not having paperwork that was never asked for. Stay tuned to see the result of this debacle as we have had to retain representation because the owner is now refusing to release mine and my children’s house hold items to include beds and clothing, threatening to lein our items and ship them back to the states for sale if we do nott pay the storage fees that were a result of his companies failure to ask for paperwork. Mind you we have been in constant communication from our end and our willingness to pay the contracted amount.for any one interested I can provide over 50 emails documenting this.Read more
Unprofessional
Moved from Moscow Mills Mo (United States) to Gloucestershire (United Kingdom)
K.P.
November 30, 2023
on Sirelo
We are writing to caution anyone intending to use Direct Global Shipping, LLC (Direct Global) has an international freight forwarder to reconsider. As outlined below, Direct Global misled us, ignored our communications and took advantage of us to charge additional fees.
Direct Global was hired to arrange for the shipment of our personal belongings to be packed in a 20-ft container from the United States to the Czech Republic. We were quoted a price for this move. A representative of Direct Global promptly answered our calls and electronic mail messages assuring us Direct Global was competent and an honest company with expertise in international shipments. Relying on these conversations and Direct Global’s years in business, we signed a contract and paid a deposit of 25%. Thereafter, Direct Global failed to communicate with us promptly and at times the situation was so bad that representatives from Direct Global made us feel communicating on the shipment of our personal belongings was a bother to him rather than a service we paid for.
Despite their years in business, we found they were not familiar with custom regulations in Europe, did not know about port and other charges and always deflected the responsibility to their “agent” in Europe. Moreover, Direct Global failed to complete some import/export forms for our shipment. For example, we had to personally redo the forms for each box.
Even more disturbing were the needless delays in the loading and shipment of our personal items. Less than 24 hours before the scheduled loading of our container, Direct Global informed us that the United States shipping company could only supply a 40-ft container. Instead of apologizing for the mistake and providing the larger container, Direct Global asked us to accept the larger container but insisted we would have to pay more for their mistake. We refused and were forced to reschedule the loading two days later. This resulted in hours of personal time rescheduling our movers and cost us tremendous time to reschedule movers and some additional storage problems.
Immediately after Direct Global took possession of our property, representatives of Direct Global notified us that the steamship line had changed the price and demanded we pay an extra $661. Since Direct Global had our possessions, we had little alternative but to agree. Surprisingly, we were invoiced for the higher price on two occasions, but the deposit we previously paid was lower on the invoices provided. No detailed or valid explanation was provided for this discrepancy, which was corrected after we notified Direct Global. Moreover, Direct Global threatened that if we did not pay their price, our personal belongings would not be delivered.
Matters only got worse once our container arrived in Europe. We were notified by the Czech agent representing the international shipping company that our container was at the port but would not be released since Direct Global did not pay the shipping company. Direct Global received many messages from the Czech agent, but they failed to pay the shipping company. Our personal belongings remained at the European port for about two weeks after which time storage fees would be imposed if the container was not moved. Direct Global had many excuses for their failure to pay but eventually paid the fee after both the Czech agent and I continued to insist Direct Global pay the fee. Direct Global did not, however, inform us that an additional fee would have to be paid to drop-off our container in the Czech Republic.
In sum, Direct Global abused our trust and cost us in time, aggravation, and money. Their knowledge of international shipping was lacking, their attitude towards customers was unprofessional, and their service was, at best, inadequate. Moreover, after we signed our contract and paid the initial deposit, Direct Global demanded more money for superfluous services while providing no good expertise, guidance, or assistance in moving our personal belongings.
K&MRead more
Direct Global was hired to arrange for the shipment of our personal belongings to be packed in a 20-ft container from the United States to the Czech Republic. We were quoted a price for this move. A representative of Direct Global promptly answered our calls and electronic mail messages assuring us Direct Global was competent and an honest company with expertise in international shipments. Relying on these conversations and Direct Global’s years in business, we signed a contract and paid a deposit of 25%. Thereafter, Direct Global failed to communicate with us promptly and at times the situation was so bad that representatives from Direct Global made us feel communicating on the shipment of our personal belongings was a bother to him rather than a service we paid for.
Despite their years in business, we found they were not familiar with custom regulations in Europe, did not know about port and other charges and always deflected the responsibility to their “agent” in Europe. Moreover, Direct Global failed to complete some import/export forms for our shipment. For example, we had to personally redo the forms for each box.
Even more disturbing were the needless delays in the loading and shipment of our personal items. Less than 24 hours before the scheduled loading of our container, Direct Global informed us that the United States shipping company could only supply a 40-ft container. Instead of apologizing for the mistake and providing the larger container, Direct Global asked us to accept the larger container but insisted we would have to pay more for their mistake. We refused and were forced to reschedule the loading two days later. This resulted in hours of personal time rescheduling our movers and cost us tremendous time to reschedule movers and some additional storage problems.
Immediately after Direct Global took possession of our property, representatives of Direct Global notified us that the steamship line had changed the price and demanded we pay an extra $661. Since Direct Global had our possessions, we had little alternative but to agree. Surprisingly, we were invoiced for the higher price on two occasions, but the deposit we previously paid was lower on the invoices provided. No detailed or valid explanation was provided for this discrepancy, which was corrected after we notified Direct Global. Moreover, Direct Global threatened that if we did not pay their price, our personal belongings would not be delivered.
Matters only got worse once our container arrived in Europe. We were notified by the Czech agent representing the international shipping company that our container was at the port but would not be released since Direct Global did not pay the shipping company. Direct Global received many messages from the Czech agent, but they failed to pay the shipping company. Our personal belongings remained at the European port for about two weeks after which time storage fees would be imposed if the container was not moved. Direct Global had many excuses for their failure to pay but eventually paid the fee after both the Czech agent and I continued to insist Direct Global pay the fee. Direct Global did not, however, inform us that an additional fee would have to be paid to drop-off our container in the Czech Republic.
In sum, Direct Global abused our trust and cost us in time, aggravation, and money. Their knowledge of international shipping was lacking, their attitude towards customers was unprofessional, and their service was, at best, inadequate. Moreover, after we signed our contract and paid the initial deposit, Direct Global demanded more money for superfluous services while providing no good expertise, guidance, or assistance in moving our personal belongings.
K&MRead more
Unprofessional
Moved from Rockville (United States) to Prague (Czech Republic)
A.
December 9, 2022
on Sirelo
Total charlatans. Took 6 months to pick up goods. Container delivered to destination port but cannot clear customs because it has no legal bill of lading. Paid over 12k and now accumulating storage fee since the goods have no paperwork. Owner [name removed by Sirelo] and agent [name removed by Sirelo] are the most unprofessional con artists in the business. Stay awy from DGS
Price
Planning
Moved from Houston (United States) to Addis Ababa (Ethiopia)
