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National moving
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Reviews
J T
October 29, 2023
on Google
DO NOT GO WITH THIS COMPANY! I REPEAT DON’T GO TO THIS COMPANY. My
daughter got a job in Richmond and had to move from St. Augustine, Fl
to Richmond, VA. We had a list of questions to ask for each company
we had listed, and we contacted All Coast Moving Group as one of our
possible selections. Several lessons and experiences of the move.
1. All Coast Moving Group is a broker. It partners with moving
companies across the country to service local and interstate moves.
You really don’t know based on that what contractor they will use to
move your stuff. Lesson #1 learned.
2. My daughter basically had to move a bedroom consisting of a
dresser, bed frame and mattress, 2 nightstands, desk and computer and
15 boxes of clothes and stuff. We were told right away that met the
low square footage “with margin”. The bid was approximately $1800.
3. When the movers Hermes Moving and Storage Company arrived not
only were we oversized but we were were oversized to the tune of
$1000.00. We argued that it could not be true and definitely not to
the tune of the $1000 but that’s when they have you. You put down a
deposit and the only option is to leave stuff behind. Lesson #2: All
Coast Moving Group will low ball their bid, get your money, and then
you’ll be stuck dealing with “changes” along the way.
4. We asked when the delivery would be and we were told October
14. So, my wife and I took that week off to drive up to Richmond to
help our daughter unpack and get settled. We were told several times
by the lady at the Boca Raton office it would be Oct 14 with no
caveats. Well, she lied. The date moved to 17th, then to 26th. Long
after we had to leave to go back to work. We called to discuss why
the date changed and she said if we read the contract, you would know
they have 20 some days to deliver. I said but you said the 14 with no
mention of the nearly month grace period. She said I should have read
the contract. I also shouldn’t have believed what she told me when I
asked her several times. Lesson #3: All Coast Moving Group is
deceptive about when you’ll get your stuff until of course they get
the down payment and then they say “well you should have read
contract”. Translation: We will lie to you continually so better read
the contract-not what we say. The lady at Boca Raton was deceptive in
almost everything she told us and then just said well you should have
read the contract. She is right about that, and she should not be
representing your company.
5. Hermes Moving and Storage Company, which is a contractor they
use, gets terrible ratings. We had him change the arrival date
several times because by his own admittance “he overslept”. He
charged us per 7 steps when we were told by by All Coast Moving Group
the first two floors were free. They sent one mover (not even sure
OSHA would approve one guy moving dresser up flights of stairs) and
again we were surcharged not based on what was told to us by All Coast
Moving Group but by Hermes having their own rules. He broke an
overhead light moving a mattress that should have been lifted by two
people. Total cost of move over $4000. The mover even asked my
daughter to go back in a 50 ft truck and see if she could find her
things. Not! Lesson #4: All Coast Moving Group has subpar
contractors and doesn’t really care who they pick to move your stuff.
They lowball then gouge you all the way to destination. I would not
trust them to move air five feet.Read more
daughter got a job in Richmond and had to move from St. Augustine, Fl
to Richmond, VA. We had a list of questions to ask for each company
we had listed, and we contacted All Coast Moving Group as one of our
possible selections. Several lessons and experiences of the move.
1. All Coast Moving Group is a broker. It partners with moving
companies across the country to service local and interstate moves.
You really don’t know based on that what contractor they will use to
move your stuff. Lesson #1 learned.
2. My daughter basically had to move a bedroom consisting of a
dresser, bed frame and mattress, 2 nightstands, desk and computer and
15 boxes of clothes and stuff. We were told right away that met the
low square footage “with margin”. The bid was approximately $1800.
3. When the movers Hermes Moving and Storage Company arrived not
only were we oversized but we were were oversized to the tune of
$1000.00. We argued that it could not be true and definitely not to
the tune of the $1000 but that’s when they have you. You put down a
deposit and the only option is to leave stuff behind. Lesson #2: All
Coast Moving Group will low ball their bid, get your money, and then
you’ll be stuck dealing with “changes” along the way.
4. We asked when the delivery would be and we were told October
14. So, my wife and I took that week off to drive up to Richmond to
help our daughter unpack and get settled. We were told several times
by the lady at the Boca Raton office it would be Oct 14 with no
caveats. Well, she lied. The date moved to 17th, then to 26th. Long
after we had to leave to go back to work. We called to discuss why
the date changed and she said if we read the contract, you would know
they have 20 some days to deliver. I said but you said the 14 with no
mention of the nearly month grace period. She said I should have read
the contract. I also shouldn’t have believed what she told me when I
asked her several times. Lesson #3: All Coast Moving Group is
deceptive about when you’ll get your stuff until of course they get
the down payment and then they say “well you should have read
contract”. Translation: We will lie to you continually so better read
the contract-not what we say. The lady at Boca Raton was deceptive in
almost everything she told us and then just said well you should have
read the contract. She is right about that, and she should not be
representing your company.
5. Hermes Moving and Storage Company, which is a contractor they
use, gets terrible ratings. We had him change the arrival date
several times because by his own admittance “he overslept”. He
charged us per 7 steps when we were told by by All Coast Moving Group
the first two floors were free. They sent one mover (not even sure
OSHA would approve one guy moving dresser up flights of stairs) and
again we were surcharged not based on what was told to us by All Coast
Moving Group but by Hermes having their own rules. He broke an
overhead light moving a mattress that should have been lifted by two
people. Total cost of move over $4000. The mover even asked my
daughter to go back in a 50 ft truck and see if she could find her
things. Not! Lesson #4: All Coast Moving Group has subpar
contractors and doesn’t really care who they pick to move your stuff.
They lowball then gouge you all the way to destination. I would not
trust them to move air five feet.Read more
Olivia Stoddard
August 21, 2023
on Google
The company was decent until they had our deposit. Once our deposit was put in the entire process was like having teeth pulled. There was little to no communication from the company leading up to our 1500 mile move up the East coast and unless we reached out I’m not sure they would have communicated anything with us. When we did reach out, the receptionist or clerical worker that took our calls was dismissive and rude. Our items showed up in extremely poor condition (at almost 9 pm when delivery window was 4-7pm) and some items even missing. When the items were delivered they were literally thrown around with no consideration. Also, there were many additional fees we hadn’t planned on either which was an awful surprise to top things off. Overall, a very stressful experience and I would not recommend.
L N
July 25, 2023
on Google
Terrible moving company. They had different movers deliver my stuff and over half was missing or damaged. Some boxes were even opened! Then they stole my highest price items and never returned them even though they claimed they had them. DO NOT USE THIS FRAUD OF A COMPANY.
Dewdrop Thompson
July 27, 2022
on Google
If I could give these guys a negative 100 stars I would. They sweet talk you until they get your money then they disappear. They nickel and dime and highway rob you until you are hemorrhaging money. They broke an antique stereo console and hid the broken piece inside the unit and covered it up, They broke my headboard where I can nolonger sleep in the bed. They broke two sets of dishes that were packed in pillows and heavy towels and put bright orange tape on the box that said FRAGILE/GLASS. They broke the legs off my kitchen island and wrapped them in tape as if I would never see it. I'm afraid to open boxes because of what I may find. I'm in tears now. They send you claim forms that they say will take months to investigate . Do you think I will get paid for any of my items?????? Stay clear of this company.
**These are pictures of just some of the items they damaged or destroyed.
Update: They offered me $177 for all the damage they did. Are they kidding?????
**These are pictures of just some of the items they damaged or destroyed.
Update: They offered me $177 for all the damage they did. Are they kidding?????
George Desrochers
December 13, 2021
on Google
I have moved at least 25 times in my two careers and have never experienced such incompetence, irresponsibility, and deceit in all my life. I was made so many promises by Lisa Busik who provided misinformation and assured me that once my household goods were transported from Charleston SC to Mobile Al, she would personally notify me. I was informed by the delivering movers that they retrieved my household goods from a warehouse in New Jersey. I had thousands of dollars of missing tools, furniture, and many other goods that were missing, and thousands more damaged. I was informed after the truck was 3/4 loaded that if i wanted the rest of my furniture to be loaded, it would cost me an additional $4000.00. I had no recourse because Lisa Busik refused to respond to any of my calls once the contract was signed 10 days prior. They offer you .60 cents per pound for damages and you cannot sue them in small claims court. A federal magistrate is required. Read your contract if its an out of state move. They were the ones who estimated the weight and cubic feet. Later they tell you it was your fault for the mis-judgement. I would never do business with them again and the better business bureau is fully aware of this incident. My Son observed a mover dropping a 250 pound Entertainment center off of the ramp and into the ground. The mover never said a word when the blankets were removed and pieces of wood were on the floor. They also left more than 20 items covered with blankets that were supposed to be reassembled. It was very strange how Christmas decorations to furniture and various household items and tools were simply missing. I have so many other issues I could mention that just add to this nightmare.Read more
