Incredibly disappointing experience! Moving overseas can be a stressful time and especially so when deciding to bring all your personal belongings with you. Choosing International Movers Network Inc was therefore a decision I took after some deliberation and research. In this case, the bad reviews were correct.
I booked this back in July as we were moving from US to Norway. After a lot of questions and emails I decided to go with them. Prompt response to my questions, but that doesn't do much when the answers were lies/deceiving. By the way, now we cant get a hold of them to register our complaint. Go figure!
I was given a time frame of 6-8 weeks total before I had my stuff in Norway. 3 months later and it just arrived! They gave me the wrong departure dates, wrong arrival dates, and wrong times to be sitting in customs. Misinformation at every single step.
I was given a quoted price, but in order to be accurate I gave precise measurements of what I was sending. Of everythin
g in inches! I was then informed that there could be an extra charge depending on how much space my belongings took up in a container. Since I gave very accurate measurements I asked why this couldn't be an accurate quote, and was told that its just the way it is. I ended up sending LESS belongings than what my quote was for. Now I was sure I didn't have to pay any more since I am sending even less than my quote. I was wrong! I was still charged an extra 30% after they had picked up my belongings! 30% extra when sending less!!! They knew they had all my belongings at the dock, and I had left the country, so they could basically hold me hostage over this. Which is exactly what it felt like. I was offered free total loss insurance as a remedy, but when I pointed out that it actually doesn't do anything as ALL my belongings has to be destroyed for that to kick in, it became a take it or leave it thing. Very unprofessional and it didn't seem they cared.
My belongings did all arrive and there were some pictures that were damaged along with some boxes. Not that I can get anything back for that of course because total loss insurance doesn't cover when only a few things are damaged. My hopes are sincere that they are an aberration and that the entire industry is not like this. I would strongly advise to go with someone else!Read more
Seems that client didn't receive our update emails regarding the delay that cause by the shipping line vessel schedule.
Our service based on the shipping line scheduled.
The client may forget to mention all the extra work that we had to complete for her for free.
The contract is based on 500 CF, and on the move date, the client decide to increase her shipment for 1000 CF without any notification.