They provide worldwide, door-to-door moving of household goods for individuals, corporate transferees, and government employees. Their international movers will help you with everything from packing to logistics to air and ocean freight rates and everything in between.
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
1) The quote: I explained to them multiple times that my employer would only reimburse up to the amount quoted so I asked them to be generous with the quote. After they gave me their quote, I thought it was a bit low and asked to add a $3k buffer (for an expedited international move). After the move, it turned out that the quote WITH the $3k buffer I asked to add, was still $5k below the actual cost and I had to pay $5k out of pocket under my employer's rules.
2) The time: They told me an expedited international move would take 3-4 weeks for my destination. It took 7 weeks. I don't fault them for how long it took but for the massively wrong estimate (same as with the quote).
3) The insurance: Several items arrived broken, two items did not arrive at all (which is significantly more damage than during my last three international moves). When I submitted the insurance claim, they slow walked the process and only agreed to cover about half the damage. During six weeks of negotiations and discussions, they refused to share my insurance policy with me - I have now been reimbursed for part of the damage and still have not seen my insurance policy.
Bottom line: I strongly advise against using Viking.Read more
and easy move out of our 57th St. westside apartment loading container on a rainy day from the 18th flr. flat we lived in. Our shipment arrived after 3 months and delivered by Vikings agent who handled everything from quarantine inspection, release, unpacking setting up apartment furniture. Viking clearly knew what they were doing. So yes 110% recommend you use this company for your move
We had an amazing experience with Viking International the moving team was patient, efficient
with my disorganization. Office staff was on point especially Joe and the moving crew
packed our home in one day. Our shipment arrived 11 weeks later with no damages.
We paid extra to move with Viking but it was worth it . If moving overseas I strong recommend
My husband and I initially went with them because of the affordable quote and ease at which we seemed to navigate the process with them, and then it all fell apart.
We had told them that our building in NYC had to have insurance for the movers and for a very specific time to be selected for the elevators to be used because of the size of the apartment building we were in and two days before their scheduled arrival they called to change both the day and the time also adding that they wouldn’t know the exact time they’d be at our apt. After a few incredibly snarky phone calls they recommitted to the date originally planned and rightly a specific time.
Before hand they said it was best they pack all our belongings as it was an international shipment, they were professional packers and as they were packing would make a detailed list of what was in each box.
Let me tell you the list was non existent leading to huge problems with customs months later and in retrospect I can say it is a scam to get you to pay more. Their idea of packing was putting one metal chair in a giant box with a bunch of paper hence our original square foot estimate went up 2xs more, plus we had to pay for all the extra packing materials. At the same time we were required to get an insurance policy that would cover all our belongings as per usual I assume. We mentioned we had a few pieces of expensive art and a statue which we mentioned in phone calls, in emails and our detailed itemized list of belongings and they told us it would all be covered and packed professionally.
Only for all of it to finally arrive months later in Europe and a sculpture was pulled out of a box, broken. The packers on this side noted the break took photos and reported it on their end. But, Viking refused to acknowledge the incident. As we continued looking into getting it fixed and filing a claim it turns out they sold us an insurance claim that not only doesn’t cover all our art and the sculpture it also didn’t cover our 60inchTV, glass dining table or any of our glassware. What!?????? So we paid for a policy that didn’t cover anything we discussed with them and now they not only won’t acknowledge their faulty packing or our broken sculpture but their complicity in selling us a bogus policy.
Our quote went from 5k to 11k by the time we got our things on the other end, no joke and every step along the way there were problems and tense conversations with the rude owner and his employees.
They had guaranteed they knew exactly what was required from us to ship our things to Portugal and would take care of it but neglected the fact that even after I asked about it twice we needed specific documentation for customs with detailed descriptions of all items in every box which as you now know wasn’t done. They also failed to mention that there would be more fees once it arrived on the other side of the Atlantic.
It’s a year later and we are still fighting with them to get our claim acknowledged.
The company, the price, the snarky rude employees, bogus insurance policy, lack of professionalism and lies leads me to tell you emphatically, DO NOT EVER USE VIKING INTERNATIONAL MOVERS. Do your research.
Thank you.Read more