They provide worldwide, door-to-door moving of household goods for individuals, corporate transferees, and government employees. Their international movers will help you with everything from packing to logistics to air and ocean freight rates and everything in between.
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
and easy move out of our 57th St. westside apartment loading container on a rainy day from the 18th flr. flat we lived in. Our shipment arrived after 3 months and delivered by Vikings agent who handled everything from quarantine inspection, release, unpacking setting up apartment furniture. Viking clearly knew what they were doing. So yes 110% recommend you use this company for your move
We had an amazing experience with Viking International the moving team was patient, efficient
with my disorganization. Office staff was on point especially Joe and the moving crew
packed our home in one day. Our shipment arrived 11 weeks later with no damages.
We paid extra to move with Viking but it was worth it . If moving overseas I strong recommend
My husband and I initially went with them because of the affordable quote and ease at which we seemed to navigate the process with them, and then it all fell apart.
We had told them that our building in NYC had to have insurance for the movers and for a very specific time to be selected for the elevators to be used because of the size of the apartment building we were in and two days before their scheduled arrival they called to change both the day and the time also adding that they wouldn’t know the exact time they’d be at our apt. After a few incredibly snarky phone calls they recommitted to the date originally planned and rightly a specific time.
Before hand they said it was best they pack all our belongings as it was an international shipment, they were professional packers and as they were packing would make a detailed list of what was in each box.
Let me tell you the list was non existent leading to huge problems with customs months later and in retrospect I can say it is a scam to get you to pay more. Their idea of packing was putting one metal chair in a giant box with a bunch of paper hence our original square foot estimate went up 2xs more, plus we had to pay for all the extra packing materials. At the same time we were required to get an insurance policy that would cover all our belongings as per usual I assume. We mentioned we had a few pieces of expensive art and a statue which we mentioned in phone calls, in emails and our detailed itemized list of belongings and they told us it would all be covered and packed professionally.
Only for all of it to finally arrive months later in Europe and a sculpture was pulled out of a box, broken. The packers on this side noted the break took photos and reported it on their end. But, Viking refused to acknowledge the incident. As we continued looking into getting it fixed and filing a claim it turns out they sold us an insurance claim that not only doesn’t cover all our art and the sculpture it also didn’t cover our 60inchTV, glass dining table or any of our glassware. What!?????? So we paid for a policy that didn’t cover anything we discussed with them and now they not only won’t acknowledge their faulty packing or our broken sculpture but their complicity in selling us a bogus policy.
Our quote went from 5k to 11k by the time we got our things on the other end, no joke and every step along the way there were problems and tense conversations with the rude owner and his employees.
They had guaranteed they knew exactly what was required from us to ship our things to Portugal and would take care of it but neglected the fact that even after I asked about it twice we needed specific documentation for customs with detailed descriptions of all items in every box which as you now know wasn’t done. They also failed to mention that there would be more fees once it arrived on the other side of the Atlantic.
It’s a year later and we are still fighting with them to get our claim acknowledged.
The company, the price, the snarky rude employees, bogus insurance policy, lack of professionalism and lies leads me to tell you emphatically, DO NOT EVER USE VIKING INTERNATIONAL MOVERS. Do your research.
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Viking last year during Covd did a reloction for 2 other staff members to Norway and that both members were happy with the services of Viking. Our move was very different as we now moving with 5 members in our houshold and 2 cars. Viking sent 6 men for 3 days to our home and completed the moving we feel very professionally. Our container arrived and delivery was handled by Vikings agent who were also excellent and very friendly . We are glad to report all items arrived safely with no damages. This is best move we have ever had after 6 international transfers and want to say thanks to Viking and its staff especially [name removed by Sirelo] our Relocation Coordinator
For door to door service and basically they made a verbal agreement, I had a recorded phone call. Took over a month to receive my items. Made several
Request for receipts. All I got was nasty response and no answers.
Not helpful at all. Worse experience. Very unprofessional across the board.
Use them They have super good communication. Joe return my calls moved promptly. We were given a time frame got our container in earlier delivery in Greece was very good they picked up our used cartons and set everything in our new apartment.
they were very prompt, and quick. None of our stuff was broken, and the guys were super nice when they delivered it all.
thank you Viking International