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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
1000During the move my car keys/wallet (combo) also went missing. I wound up having to Uber to get from my old residence to the new one. I tried to give myself the benefit of the doubt that maybe they fell in a box but we went through them all now. Gone. When I got to my new place the door and garage were open and most items unloaded in the garage.
I had asked the team if they had seen the keys/wallet and one of them described it and said they thought they saw it in a basket in my kiddos room... But kiddo doesn't have any baskets. They also reminded me about the spare key in my desk drawer. To there credit the drawer could have opened while moving, and I appreciate the details.
One of the movers kept flirting and mentioning 3 other jobs being cancelled and by the end of it I just left a bunch of stuff behind and went back later to get stuff ( I left doors unlocked).
The ultimate thing besides the bill going from $1,000 to $1,500 having to buy a new TV to replace a 75 inch broken one, having to buy a new wallet / cancel cards / get a new ID / new backup car fob / pay key replacement charges at move out - was my kiddos bed was not assembled correctly at all. Luckily I lay with them until they are asleep and noticed it was way too jiggly. (The slide and ladder were not even attached)Read more




