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What is your insurance policy? How do you deal with damaged items?
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Reviews
Sharene Welch
December 7, 2023
on Google
I was to be the recipient of a piano that was to be moved from Pearland to Alvin. About an hour after the piano was picked up, this moving company let my sister know that there was an accident, that some straps broke and the piano had fallen over and was damaged. This was especially hard to hear after the movers repeatedly assured my family that the additional insurance we were considering purchasing was unnecessary - we paid for the minimum insurance. We are still being charged for the move while they are holding our piano and literally gluing it back together (though we have said that we didn’t want any repairs performed by anyone other than a professional). We haven’t even been given the opportunity to file a claim with the insurance that we had on the piano, so it seems strange and out of line that they would do repairs to an instrument they know nothing about before we can file a claim. Obviously, this will not be the end of our struggle with Moving by Design, but I hope that this review can prevent this from happening to another family.Read more
Jess Lewis
October 25, 2023
on Google
Used Moving by Design a few days ago to move from my apartment to storage unit. Movers arrived on time, and hustled to get the move done. They wrapped all of my furniture, and treated my belongings as if they were their own. So glad I decided to go with Moving by Design. Will use them again if needed!
THANKS!
THANKS!
Kari Ian
October 22, 2023
on Google
Great experience! Moved my 3600 square foot 2 story house to my new build in 6 hours. The guys worked non stop and everything arrived with 0 scratches. THANKS GUYS!
A Loving
August 16, 2023
on Google
OVER PRICED!! Moving by Design had a call off & sent a replacement hours into the move which of course extended the time but still charged me for their delays.
POOR CARE & DELIVERY!!! My glass vanity was BROKEN & dressers SCRATCHED!!! Boxes labeled Glass smashed.
I did quote large boxes but packed medium boxes & they left half of the boxes not considering the size difference...so now MORE MONEY to finish the job.
POOR CARE & DELIVERY!!! My glass vanity was BROKEN & dressers SCRATCHED!!! Boxes labeled Glass smashed.
I did quote large boxes but packed medium boxes & they left half of the boxes not considering the size difference...so now MORE MONEY to finish the job.
Nola Boone
October 27, 2020
on Google
This was my second time to contact Moving By Design to move me from one apartment to another in two years. The first time, the move was fantastic. They sent me three very experienced and professional movers. They moved me from a 1 bedroom apartment to a two bedroom. I was so impressed by the move that I knew they would be my to go to movers for any future moves. I contacted them back in April and set up a day and time. I contacted them a second time to change my date from June 26 to June 22. On the morning of June 22, 2020 two men showed up. Not the three men I was promised. I could tell right away that one man had no experience at all and the second man had minimal experience. They completely fumbled the move.
My heart is broken and now feel violated by a company that I trusted with all my possessions. Attached are pictures of how they left my furniture. My son had to come over and put the bed back together. It was a disaster and i was charged for 8 hrs of moving. They had about 5 hours of down time. They left at 11:45 am to go to lunch and came back at 1:45 pm but did not get out of the truck until some time after 3:00 pm. They actually left the property with all my boxes on the truck. I filed a complaint with the BBB asking for a receipt and a complete record of the move paperwork . MBD has not responded to my complaint or provided me my resolution. Please be very careful if you are considering hiring this company. You may be expecting a great move that turns into a nightmare. I still have not received a receipt or paperwork from the move that I requested in my complaint with the BBB.Read more
My heart is broken and now feel violated by a company that I trusted with all my possessions. Attached are pictures of how they left my furniture. My son had to come over and put the bed back together. It was a disaster and i was charged for 8 hrs of moving. They had about 5 hours of down time. They left at 11:45 am to go to lunch and came back at 1:45 pm but did not get out of the truck until some time after 3:00 pm. They actually left the property with all my boxes on the truck. I filed a complaint with the BBB asking for a receipt and a complete record of the move paperwork . MBD has not responded to my complaint or provided me my resolution. Please be very careful if you are considering hiring this company. You may be expecting a great move that turns into a nightmare. I still have not received a receipt or paperwork from the move that I requested in my complaint with the BBB.Read more
