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Reviews
samantha almodovar
May 29, 2023
on Google
We had a great experience! Shout out to Jacob Shelley, Jesus Pena-NFR, Chris Pena they were friendly, fast, and efficient! They took great care of our belongs and we highly recommend them!!
Christopher Goelz
May 24, 2023
on Google
All of the above. Very pleased how Jacob handled multi location service. He and his crew Javon and Chris were hard working, fast and efficient. Displayed great teamwork Very professional, friendly and cared about my belongings. Definitely will recommend these guys and if I have to move again, First Responders will be my first choice. Planning not to move again, but they eased the pain of moving. Thank you!
Ryan Slavic
April 14, 2023
on Google
I used First Reponders for a move back in October. During the move, they broke a bracket on my couch, so I filed a claim. As soon as I submitted my claim though, they ghosted me (stop answering emails, calls, etc). I ended submitting a complaint through TxDMV after a few months, which finally got them to pay out my claim. I would not recommend them for a move as they are generally overpriced for the service they provide and will likely not pay out claims (until you complain to TxDMV).
Edit: They said they paid immediately when I submitted my claim form, but that isn’t true. TxDMV doesn’t open an investigation unless it’s over 90 days from submitting a claim, which it was. I had submitted my claim around the beginning of November, waited the 90 days for their response, and when no response was heard (which I had tried to email and call them multiple times), I submitted the complaint to TxDMV, which then got them to respond to me. The damage was legitimate (couch was fine before they moved it). Not only will they not pay out your claim, but then they’ll gaslight you about it. Note that this was all over a simple ~$50 claim. Probably the shadiest business I’ve dealt with.Read more
Edit: They said they paid immediately when I submitted my claim form, but that isn’t true. TxDMV doesn’t open an investigation unless it’s over 90 days from submitting a claim, which it was. I had submitted my claim around the beginning of November, waited the 90 days for their response, and when no response was heard (which I had tried to email and call them multiple times), I submitted the complaint to TxDMV, which then got them to respond to me. The damage was legitimate (couch was fine before they moved it). Not only will they not pay out your claim, but then they’ll gaslight you about it. Note that this was all over a simple ~$50 claim. Probably the shadiest business I’ve dealt with.Read more
Jennelle Berger
February 2, 2023
on Google
I said I would update my review if the issue was resolved. Sadly they have still not responded or resolved the reimbursement for damage done during a move in December of 2021.
I reluctantly signed & sent back the settlement letter but have not received that amount nor any response or update on status. I have also not received a response about additional financial compensation for the damage done by their movers since the damage was done by their loading/placement error and not by my lack of preparation. I was never able to get anyone on the phone to answer my call after multiple attempts to reach someone via the business number as I hoped to get this settled and move on.
While an additional financial refund above the honestly offensively small settlement amount might not be required due to a legal technicality, it would be the ethical thing to do. A business is only as good as its reputation and how it treats customers. While the two young men who did the move were very nice and apologetic about the damage the company has not taken ownership of their error & damage. For a company that claims to have quality service and good ethics they 100% do NOT live up to those claims.Read more
I reluctantly signed & sent back the settlement letter but have not received that amount nor any response or update on status. I have also not received a response about additional financial compensation for the damage done by their movers since the damage was done by their loading/placement error and not by my lack of preparation. I was never able to get anyone on the phone to answer my call after multiple attempts to reach someone via the business number as I hoped to get this settled and move on.
While an additional financial refund above the honestly offensively small settlement amount might not be required due to a legal technicality, it would be the ethical thing to do. A business is only as good as its reputation and how it treats customers. While the two young men who did the move were very nice and apologetic about the damage the company has not taken ownership of their error & damage. For a company that claims to have quality service and good ethics they 100% do NOT live up to those claims.Read more
