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Services
International removals
Excess baggage
Car & Vehicle transport
Art transport
About
At 1 Relocation Worldwide has a singular focus of making sure that clients begin the new adventure of moving overseas on the right foot. Starting something new is scary, moving shouldn’t be as well.
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Reviews
27
Sirelo and Google reviews
71% of the users recommend this moving company
P&m Johnson
February 5, 2025
on Sirelo
The beginning process for our international move started out okay, or so we thought working with the sales representative. There was a serious error and oversight from the sales rep [Name removed by Sirelo] and obviously had no QA taking place within the operations team that resulted in the size of the container we had contracted for being changed. This was without our knowledge, understanding or any clarification from the 1relo/Johnson Moving and Storage team. This led to us, ON THE DAY OF OUR SCHEDULED MOVE, running around crazy stressed attempting to contact the right person to rectify and give us details of how your company would correct this issue. The issue being, we asked for two quotes; one for a move with a motorcycle, in addition to 3x Hobie kayaks and a few boxes of personal items and the other quote for same personal items and 3x Hobie kayaks but NO motorcycle. Make note that all the dimensions were given, in writing on our inventory list with the largest kayak being approximately 13 ft. long, and the sales representative recommending a 20ft sea shipping container. Both quotes were detailed for the same size container, but with different costs, due to the motorcycle. We decided to arrange for the move without the motorcycle, but with all of the other items. It took SEVERAL requests and attempts to update the contract to remove the motorcycle, but seeing that was the only thing that was a discrepancy on the final contract we were not anticipating that would cause the rep to downsize our shipment container. The movers came, notified us of not only the issue that they weren't going to be able to fit our goods in the supplied co trainer, but that they were only just informed that there was no 20ft container to begin with.
We were connected with VP, [Name removed by Sirelo], who literally said '...you should have Googled what it meant...' referring to so.e obscure code/description that was written into the final contract to know that taking off the motorcycle changed the type of container. Which aside from being seriously UNPROFESSIONAL, had no bearing because in at least half a dozen emails/requests that we sent to the 'team' seeing that they still had the motorcycle quoted on our contract and at that cost, not once did a sales representative or operations rep say, or make the connection that 3x kayaks ( 2x at 10.5 ft, 1x at 13.5 ft) would still require the 20ft. shipping container.
The VP, of this company, ON THE DAY OF OUR MOVE, WITH THE MOVERS IN MY YARD, says we should have googled or thought to Google what our contract had been changed to indicate. No apologies, except from [Name removed by Sirelo]- both for the mix up, and the attitude of this VP, and NO ACCOUNTABILITY.
We were left over a barrel, and I honestly think they pulled an 'okie-doke' purposely, because ultimately we had to pay more money for the container that we had discussed and discussed and was quoted by the sales rep that we were supposed to be getting to begin with and kicker, was we should have had so much more space in our container for other personal items, but didn't get it.
NOT TO MENTION THE CLUSTER CHAOS, that occurred due to 1relo/Johnson Moving and Storage making changes between contracted movers to pickup our goods upon delivery at its overseas destination.
If this is the attitude of one of your upper echelon, which due to their team/staff's own errors and oversight cost us a couple thousand more dollars and LITTLE/NO tracking updates, I would not trust your company to move me or anyone I know across town or anywhere else.
Totally disappointed, angry, frustrated, disgusted.
I have the correspondence chains, as evidence to this horrible service.
I ABSOLUTELY WOULD NOT RECOMMEND OR SUBMIT A FAVORABLE REVIEW FOR THIS COMPANY. I had only waited till now to review out of an abundance of caution that someone like that could and may cause a 'disruption or loss' with our property being delivered.
The cluster and misdirection at the end destination had caused further issue with our international move, so while it has not been 100%completed and rectified (the kayaks were left behind- and fingers are being pointed between the 2 local/domestic contracted to pickup, transfer goods!)
Don't use them, this is my opinion and will be my opinion to every direct inquiry for a recommendation, review on all platforms and feedback/survey requests.
This is the condensed version of events and what I submitted to their company. Make note, they show up as 1 Relocation Worldwide (1relo) and A Johnson Moving and Storage Company, but I am not sure which is primary). NOT SATISFIED WITH THIS MOVING SERVICE!
Moved August 2024,
Washington, USA to Aus.
P&M JohnsonRead more
We were connected with VP, [Name removed by Sirelo], who literally said '...you should have Googled what it meant...' referring to so.e obscure code/description that was written into the final contract to know that taking off the motorcycle changed the type of container. Which aside from being seriously UNPROFESSIONAL, had no bearing because in at least half a dozen emails/requests that we sent to the 'team' seeing that they still had the motorcycle quoted on our contract and at that cost, not once did a sales representative or operations rep say, or make the connection that 3x kayaks ( 2x at 10.5 ft, 1x at 13.5 ft) would still require the 20ft. shipping container.
The VP, of this company, ON THE DAY OF OUR MOVE, WITH THE MOVERS IN MY YARD, says we should have googled or thought to Google what our contract had been changed to indicate. No apologies, except from [Name removed by Sirelo]- both for the mix up, and the attitude of this VP, and NO ACCOUNTABILITY.
We were left over a barrel, and I honestly think they pulled an 'okie-doke' purposely, because ultimately we had to pay more money for the container that we had discussed and discussed and was quoted by the sales rep that we were supposed to be getting to begin with and kicker, was we should have had so much more space in our container for other personal items, but didn't get it.
NOT TO MENTION THE CLUSTER CHAOS, that occurred due to 1relo/Johnson Moving and Storage making changes between contracted movers to pickup our goods upon delivery at its overseas destination.
If this is the attitude of one of your upper echelon, which due to their team/staff's own errors and oversight cost us a couple thousand more dollars and LITTLE/NO tracking updates, I would not trust your company to move me or anyone I know across town or anywhere else.
Totally disappointed, angry, frustrated, disgusted.
I have the correspondence chains, as evidence to this horrible service.
I ABSOLUTELY WOULD NOT RECOMMEND OR SUBMIT A FAVORABLE REVIEW FOR THIS COMPANY. I had only waited till now to review out of an abundance of caution that someone like that could and may cause a 'disruption or loss' with our property being delivered.
The cluster and misdirection at the end destination had caused further issue with our international move, so while it has not been 100%completed and rectified (the kayaks were left behind- and fingers are being pointed between the 2 local/domestic contracted to pickup, transfer goods!)
Don't use them, this is my opinion and will be my opinion to every direct inquiry for a recommendation, review on all platforms and feedback/survey requests.
This is the condensed version of events and what I submitted to their company. Make note, they show up as 1 Relocation Worldwide (1relo) and A Johnson Moving and Storage Company, but I am not sure which is primary). NOT SATISFIED WITH THIS MOVING SERVICE!
Moved August 2024,
Washington, USA to Aus.
P&M JohnsonRead more
The contractor that was brought in to pack us out from US home, was great.
Unprofessional
Moved from Coupeville (United States) to Brisbane (Australia)
B.W.
November 11, 2023
on Sirelo
We selected 1Relo over others, even though theirs was one of the higher bids, based on a call with the owner [Name removed by SIrelo], in March 2023. In speaking with him, it felt like he had a strong sense of the industry and care for the services his team provided their customers. He was excited to mention on the call that his team was in the process of partnering with Johnson International another well-experienced relocation service.
Unfortunately, our relocation experience with 1Relo / Johnson International was challenging, expensive, and concerning.
In a nutshell:
- Quoted: US$14,181 with a 10-12 week delivery
- Outcome: US$18,618 with a 21+ week delivery
Our goods were held two weeks after customs/quarantine clearance due to non-payment from 1Relo to the local importer. At that time, 1Relo invoiced us an additional US$3,569. Though requested multiple times, there was no detailing of the additional costs. There were no unusual or additional findings or callouts during the customs and quarantine process - everything was allowed, no issues. An additional AU$1360 was paid to the local customs broker in mid October for GST.
Whether 1Relo was uninformed/uneducated about importing into Australia, is having internal issues, or something else — what transpired vs. what was quoted was drastically different and costly in both US$$ and time. We would have saved up to US$10K, had we gone with another vendor between the premium amount of the original quote, the extra $3569, and the additional housing costs accrued due to the inaccurate delivery date and eventual extra 10+ weeks delay in receiving our goods.
More details:
The quote we accepted was for US$14,181 with a 10-12 weeks delivery for a 20’ container, door-to-door service from Charlotte, NC, USA to Brisbane, QLD, AU, including a crated motorcycle. We paid a $3300 down payment in early March and we paid the $10.9K balance due in mid-July before the ship arrived in Brisbane. Our goods were picked up (a day earlier than communicated which was a bit crazy making) on May 8, 2023.
On Sept. 21, we were informed by the local importer that our goods had cleared customs though they could not schedule delivery as 1Relo had an outstanding balance due.
On Sept. 26, we received another invoice from 1Relo for “additional fees associated with your move that were not included in your contract such as port fees, quarantine fees.” We paid the additional invoice quickly, as it had been over 20 weeks without our goods. We also asked for a further breakdown of what these costs were. (The original quote mentioned only up to $850 of such possible additional charges; plus a $450 motorcycle inspection fee.) We never received a response to this request to 1Relo.
When we asked the local importer if there were any unexpected findings or charges with customs or quarantine, they informed us there were no additional charges invoiced beyond what their original quote to 1Relo earlier in the year was for their local services.
On Oct. 4, I emailed [Name removed by Sirelo], 1 Relo owner, requesting a review of our account to ensure the additional charges were accurate and that we had been appropriately credited for all 3 of our payments. The March payment went to Removals Inc., the next two payments went to Johnson Storage & Moving Co. I thought perhaps as part of the merging/partnering with Johnson International that our first payment went uncredited to our account. I emailed him again on Oct. 10 to which he replied that he had been out of the office though would look into the situation upon his return.
On Nov. 1, I emailed [Name removed by Sirelo] again — still no reply to date.
I’m at a loss - of spirit and $$$s. 1Relo talks about great care for their customers on their website, however that is not our experience. Communications and updates were made to us only when I reached out, the replies were often incorrect, the handling of the motorcycle title was a mess, they didn’t place our request for insurance (which could have been a disaster), and once we had paid the original $14K balance, we did not hear from them again — until the local importer held our goods for lack of payment by 1Relo and then 1Relo charged us the additional US$3,569. We’ve never heard back from [Name removed by Sirelo] regarding our concern for the significant additional costs. Their complete lack of concern for our care and wellbeing was shocking based on the price we invested.Read more
Unfortunately, our relocation experience with 1Relo / Johnson International was challenging, expensive, and concerning.
In a nutshell:
- Quoted: US$14,181 with a 10-12 week delivery
- Outcome: US$18,618 with a 21+ week delivery
Our goods were held two weeks after customs/quarantine clearance due to non-payment from 1Relo to the local importer. At that time, 1Relo invoiced us an additional US$3,569. Though requested multiple times, there was no detailing of the additional costs. There were no unusual or additional findings or callouts during the customs and quarantine process - everything was allowed, no issues. An additional AU$1360 was paid to the local customs broker in mid October for GST.
Whether 1Relo was uninformed/uneducated about importing into Australia, is having internal issues, or something else — what transpired vs. what was quoted was drastically different and costly in both US$$ and time. We would have saved up to US$10K, had we gone with another vendor between the premium amount of the original quote, the extra $3569, and the additional housing costs accrued due to the inaccurate delivery date and eventual extra 10+ weeks delay in receiving our goods.
More details:
The quote we accepted was for US$14,181 with a 10-12 weeks delivery for a 20’ container, door-to-door service from Charlotte, NC, USA to Brisbane, QLD, AU, including a crated motorcycle. We paid a $3300 down payment in early March and we paid the $10.9K balance due in mid-July before the ship arrived in Brisbane. Our goods were picked up (a day earlier than communicated which was a bit crazy making) on May 8, 2023.
On Sept. 21, we were informed by the local importer that our goods had cleared customs though they could not schedule delivery as 1Relo had an outstanding balance due.
On Sept. 26, we received another invoice from 1Relo for “additional fees associated with your move that were not included in your contract such as port fees, quarantine fees.” We paid the additional invoice quickly, as it had been over 20 weeks without our goods. We also asked for a further breakdown of what these costs were. (The original quote mentioned only up to $850 of such possible additional charges; plus a $450 motorcycle inspection fee.) We never received a response to this request to 1Relo.
When we asked the local importer if there were any unexpected findings or charges with customs or quarantine, they informed us there were no additional charges invoiced beyond what their original quote to 1Relo earlier in the year was for their local services.
On Oct. 4, I emailed [Name removed by Sirelo], 1 Relo owner, requesting a review of our account to ensure the additional charges were accurate and that we had been appropriately credited for all 3 of our payments. The March payment went to Removals Inc., the next two payments went to Johnson Storage & Moving Co. I thought perhaps as part of the merging/partnering with Johnson International that our first payment went uncredited to our account. I emailed him again on Oct. 10 to which he replied that he had been out of the office though would look into the situation upon his return.
On Nov. 1, I emailed [Name removed by Sirelo] again — still no reply to date.
I’m at a loss - of spirit and $$$s. 1Relo talks about great care for their customers on their website, however that is not our experience. Communications and updates were made to us only when I reached out, the replies were often incorrect, the handling of the motorcycle title was a mess, they didn’t place our request for insurance (which could have been a disaster), and once we had paid the original $14K balance, we did not hear from them again — until the local importer held our goods for lack of payment by 1Relo and then 1Relo charged us the additional US$3,569. We’ve never heard back from [Name removed by Sirelo] regarding our concern for the significant additional costs. Their complete lack of concern for our care and wellbeing was shocking based on the price we invested.Read more
Moved from Charlotte (United States) to Brisbane, (Australia)
Christopher Lamont
February 8, 2023
on Sirelo
Had to move from Santa Fe, NM to Poland for work. The team over at 1 Relocation Worldwide gave me a real perspective of what to expect and were always available, Sundays and nights included. I was a bit of a nervous wreck (moving all my stuff around the world) but [Name removed by Sirelo] was always available to walk me off the ledge. In the end, had a couple of small things that arrived damaged, and he was quick to get me to the insurance carrier and followed up to make sure we had everything we needed. Already recommended him to a bunch of people on a FaceBook site and he has been great to all of them. Good people and good company. Nice to see good people in this much maligned space.
Professional
Moved from Santa Fe (United States) to Warsaw (Poland)
Response of 1 Relocation Worldwide
February 9, 2023
Thank you Christopher, happy to hear you were pleased with the way we handled your relocation. At 1RELO, we love what we do and feedback like this makes the hard work worth it. I look forward to helping you come back when the project is done but enjoy your time while you are there.
Manolo
February 17, 2022
on Sirelo
Our customer service rep, [names removed by Sirelo], were great! They reach out to us in a very friendly and warming matter. Helped us every step of the way so we had time to handle all the other worrisome task that come from moving between countries. Thank you, you guys rock!
They have a script that helps you determine size of container, what type of packaging and what you can and cannot move using freight services
Knowledge and network of local moving company at our destination. And assisted with needed documentation and insurance needs
Moved from Miami (United States) to San Juan (Puerto Rico)
P.S.
December 24, 2021
on Sirelo
I had already chosen a moving company. I had the money requested but by the time I made it back to Ecuador to move my furniture their rates had gone up. I had to get transport services only just to get things moving and thought I'd have to do my own customs work. The moving company had already talked to [name removed by Sirelo] and he contacted me. The price he gave me was terrific to handle all of the customs work. He took the pressure off me so that I could handle getting my trucker and movers plus explained things to me along the way. My container was cleared with no problems and now we're on the final leg of arriving and unloading. Many thanks for taking over with this part of my move and all of the help. Definitely a top rated company.
Very courteous, explained things to me and worked fast
Located in Miami, FL USA- Knew about both countries
I didn't know in the beginning about them also being a moving company or I would have chosen them for everything.
Moved from Quito (Ecuador) to Bridgeport, Alabama (United States)
R.D.
December 16, 2021
on Sirelo
At first I was very concerned with different moving companies as I have been burned in the past with companies cutting corners and leaving me in the dark. However, with 1Relocation, the entire team stayed with me from beginning to end and kept me informed throughout the entire process making it smooth. The delivery went as promised and the crew was very friendly and accommodating to my ever need. Overall would recommend if you want transparent pricing without hidden fees, and a friendly staff to help you every step of the way.
Friendly
Accommodate
Moved from Bremerhaven (Germany) to Greenwich (United States)
