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Services
International removals
Excess baggage
Car & Vehicle transport
Art transport
About
At 1 Relocation Worldwide has a singular focus of making sure that clients begin the new adventure of moving overseas on the right foot. Starting something new is scary, moving shouldn’t be as well.
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Reviews
29
Sirelo and Google reviews
56% of the users recommend this moving company
L.
August 7, 2025
on Sirelo
This is what their website says. 'The term “going the extra mile” is a very old expression. It describes individuals who provide great customer service whether it's over the phone, in person or via email. It comes down to basically doing more than is expected, trying a little harder and going above the norm.
Unfortunately, it was our shipment that went the extra mile.....they sent it to Latvia instead of Ireland. At this point, the fiasco truly began. For roughly six weeks, they said that our shipment would arrive 'next week'. Every week we would check in to see if it would arrive as promised and for several weeks in a row they said 'next week'. We finally got our shipment nearly two months late.
When we pointed out that this was unacceptable, their response was....and I quote. ' I am unsure what you mean by unacceptable customer service. We have provided the updates to you as provided from the steamship line...we are trusting the information provided by the steamship line'. So basically, if they shipping line sends your belongings to the wrong country, 1 Relo is powerless to do anything other than email them and trust them to eventually get your belongings to you.
Their website also states, 'Transparency is the cornerstone of our approach. We believe that open communication is essential for building trust. From the initial consultation to the final delivery, we keep you informed about the progress of your relocation. No hidden fees, no surprises – just clear and honest communication.'
So much for truth in advertising. In addition to being mislead several times about our shipment being on board a vessel bound for Dublin, we also got hit with an additional 800 Euro fee for port fees that were not disclosed to us ahead of time. As instructed, we called the port staff prior to booking their services and were not informed of this additional charge.
In sort, they promise excellent customer service and no surprises....unfortunately we got the surprise of having our shipment misdirected to another country and then an additional six weeks of false promises
To add insult to injury we also got hit by a surprise 800 Euro fee once our stuff did arrive. The only good service offered was the crew that packed up our belongings and then unpacked them in Ireland. Otherwise, it was a truly horrible experience and would recommend them to my worst enemy.Read more
Unfortunately, it was our shipment that went the extra mile.....they sent it to Latvia instead of Ireland. At this point, the fiasco truly began. For roughly six weeks, they said that our shipment would arrive 'next week'. Every week we would check in to see if it would arrive as promised and for several weeks in a row they said 'next week'. We finally got our shipment nearly two months late.
When we pointed out that this was unacceptable, their response was....and I quote. ' I am unsure what you mean by unacceptable customer service. We have provided the updates to you as provided from the steamship line...we are trusting the information provided by the steamship line'. So basically, if they shipping line sends your belongings to the wrong country, 1 Relo is powerless to do anything other than email them and trust them to eventually get your belongings to you.
Their website also states, 'Transparency is the cornerstone of our approach. We believe that open communication is essential for building trust. From the initial consultation to the final delivery, we keep you informed about the progress of your relocation. No hidden fees, no surprises – just clear and honest communication.'
So much for truth in advertising. In addition to being mislead several times about our shipment being on board a vessel bound for Dublin, we also got hit with an additional 800 Euro fee for port fees that were not disclosed to us ahead of time. As instructed, we called the port staff prior to booking their services and were not informed of this additional charge.
In sort, they promise excellent customer service and no surprises....unfortunately we got the surprise of having our shipment misdirected to another country and then an additional six weeks of false promises
To add insult to injury we also got hit by a surprise 800 Euro fee once our stuff did arrive. The only good service offered was the crew that packed up our belongings and then unpacked them in Ireland. Otherwise, it was a truly horrible experience and would recommend them to my worst enemy.Read more
Packing of furniture
Unprofessional
Moved from Dover, Nh (United States) to Wexford I (Ireland)
N.H.
July 7, 2025
on Sirelo
I don't leave many reviews online, but I feel obligated to warn people about using 1Relo for an international move.
The initial assessment was 6-8 weeks for delivery from the US to Australia. It ended up being 4.5 months, with plenty of unexpected charges, unnecessary delays, miscommunications and frustration.
Yes, some of it was unexpected customs delays which isn't their fault, but the handling of the whole situation was awful.
In hindsight, 6-8 weeks is technically impossible, especially with the quarantine on the Australia side, so their sales team was just overpromising to close the deal.
The initial, and most substantial delay, was caused by their partner (OSS) forgetting to email us for a few critical documents. When they remembered it was too late and we lost a whole month. The most infuriating part was that they literally FAKED an email correspondence as if I forgot to respond, when in reality that email was never sent to me. Instead of owning their mistake they tried to blame me for forgetting a critical step (which I would never do when it's such an important shipment).
Communication was poor throughout (had to chase them for updates), charged came from everywhere and it was a horrible experience. I'd give 0 stars if I could.
Only bright spot - the actual movers on both sides did a good job. It's the admin people that cannot be trusted.
As their VP so 'kindly' wrote me, 'Please govern yourself accordingly' if you decide to trust them with your valuable belongings.Read more
The initial assessment was 6-8 weeks for delivery from the US to Australia. It ended up being 4.5 months, with plenty of unexpected charges, unnecessary delays, miscommunications and frustration.
Yes, some of it was unexpected customs delays which isn't their fault, but the handling of the whole situation was awful.
In hindsight, 6-8 weeks is technically impossible, especially with the quarantine on the Australia side, so their sales team was just overpromising to close the deal.
The initial, and most substantial delay, was caused by their partner (OSS) forgetting to email us for a few critical documents. When they remembered it was too late and we lost a whole month. The most infuriating part was that they literally FAKED an email correspondence as if I forgot to respond, when in reality that email was never sent to me. Instead of owning their mistake they tried to blame me for forgetting a critical step (which I would never do when it's such an important shipment).
Communication was poor throughout (had to chase them for updates), charged came from everywhere and it was a horrible experience. I'd give 0 stars if I could.
Only bright spot - the actual movers on both sides did a good job. It's the admin people that cannot be trusted.
As their VP so 'kindly' wrote me, 'Please govern yourself accordingly' if you decide to trust them with your valuable belongings.Read more
Communication
Moved from San Francisco (United States) to Brisbane (Australia)
Response of 1 Relocation Worldwide
August 11, 2025
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and delays you encountered throughout your move. An international relocation is a significant undertaking, and we regret that we fell short of providing the smooth experience you were expecting — and deserved.
We’d like to clarify one important point: the 6–8 week estimate provided referred specifically to the transit time on the water, not the full door-to-door timeline. That said, we understand how this may not have been clear, and we’re taking steps internally to ensure that such timelines are always fully explained to avoid any misunderstandings.
Regarding the missed documentation and the miscommunication with our local partner, we are deeply concerned by your account. We’re currently reviewing this incident closely, as transparency and accountability are values we take seriously. If a mistake was made on our side — or by any of our partners — it should have been acknowledged and resolved a ppropriately, not deflected.
We also regret the communication gaps you experienced. Being left to chase updates is not acceptable, and we’re actively working to strengthen our internal processes to prevent this for future clients.
We are grateful that the physical moving teams on both sides provided a positive experience, and we’ll be sure to pass along your kind words to them.
Thank you again for your honest feedback. While it's never easy to read a review like this, it's exactly the kind of insight that helps us grow and improve. We wish you all the best in your new chapter in Australia.
Sincerely, The 1RELO TeamRead more
We’d like to clarify one important point: the 6–8 week estimate provided referred specifically to the transit time on the water, not the full door-to-door timeline. That said, we understand how this may not have been clear, and we’re taking steps internally to ensure that such timelines are always fully explained to avoid any misunderstandings.
Regarding the missed documentation and the miscommunication with our local partner, we are deeply concerned by your account. We’re currently reviewing this incident closely, as transparency and accountability are values we take seriously. If a mistake was made on our side — or by any of our partners — it should have been acknowledged and resolved a ppropriately, not deflected.
We also regret the communication gaps you experienced. Being left to chase updates is not acceptable, and we’re actively working to strengthen our internal processes to prevent this for future clients.
We are grateful that the physical moving teams on both sides provided a positive experience, and we’ll be sure to pass along your kind words to them.
Thank you again for your honest feedback. While it's never easy to read a review like this, it's exactly the kind of insight that helps us grow and improve. We wish you all the best in your new chapter in Australia.
Sincerely, The 1RELO TeamRead more
P&m Johnson
February 5, 2025
on Sirelo
The beginning process for our international move started out okay, or so we thought working with the sales representative. There was a serious error and oversight from the sales rep [Name removed by Sirelo] and obviously had no QA taking place within the operations team that resulted in the size of the container we had contracted for being changed. This was without our knowledge, understanding or any clarification from the 1relo/Johnson Moving and Storage team. This led to us, ON THE DAY OF OUR SCHEDULED MOVE, running around crazy stressed attempting to contact the right person to rectify and give us details of how your company would correct this issue. The issue being, we asked for two quotes; one for a move with a motorcycle, in addition to 3x Hobie kayaks and a few boxes of personal items and the other quote for same personal items and 3x Hobie kayaks but NO motorcycle. Make note that all the dimensions were given, in writing on our inventory list with the largest kayak being approximately 13 ft. long, and the sales representative recommending a 20ft sea shipping container. Both quotes were detailed for the same size container, but with different costs, due to the motorcycle. We decided to arrange for the move without the motorcycle, but with all of the other items. It took SEVERAL requests and attempts to update the contract to remove the motorcycle, but seeing that was the only thing that was a discrepancy on the final contract we were not anticipating that would cause the rep to downsize our shipment container. The movers came, notified us of not only the issue that they weren't going to be able to fit our goods in the supplied co trainer, but that they were only just informed that there was no 20ft container to begin with.
We were connected with VP, [Name removed by Sirelo], who literally said '...you should have Googled what it meant...' referring to so.e obscure code/description that was written into the final contract to know that taking off the motorcycle changed the type of container. Which aside from being seriously UNPROFESSIONAL, had no bearing because in at least half a dozen emails/requests that we sent to the 'team' seeing that they still had the motorcycle quoted on our contract and at that cost, not once did a sales representative or operations rep say, or make the connection that 3x kayaks ( 2x at 10.5 ft, 1x at 13.5 ft) would still require the 20ft. shipping container.
The VP, of this company, ON THE DAY OF OUR MOVE, WITH THE MOVERS IN MY YARD, says we should have googled or thought to Google what our contract had been changed to indicate. No apologies, except from [Name removed by Sirelo]- both for the mix up, and the attitude of this VP, and NO ACCOUNTABILITY.
We were left over a barrel, and I honestly think they pulled an 'okie-doke' purposely, because ultimately we had to pay more money for the container that we had discussed and discussed and was quoted by the sales rep that we were supposed to be getting to begin with and kicker, was we should have had so much more space in our container for other personal items, but didn't get it.
NOT TO MENTION THE CLUSTER CHAOS, that occurred due to 1relo/Johnson Moving and Storage making changes between contracted movers to pickup our goods upon delivery at its overseas destination.
If this is the attitude of one of your upper echelon, which due to their team/staff's own errors and oversight cost us a couple thousand more dollars and LITTLE/NO tracking updates, I would not trust your company to move me or anyone I know across town or anywhere else.
Totally disappointed, angry, frustrated, disgusted.
I have the correspondence chains, as evidence to this horrible service.
I ABSOLUTELY WOULD NOT RECOMMEND OR SUBMIT A FAVORABLE REVIEW FOR THIS COMPANY. I had only waited till now to review out of an abundance of caution that someone like that could and may cause a 'disruption or loss' with our property being delivered.
The cluster and misdirection at the end destination had caused further issue with our international move, so while it has not been 100%completed and rectified (the kayaks were left behind- and fingers are being pointed between the 2 local/domestic contracted to pickup, transfer goods!)
Don't use them, this is my opinion and will be my opinion to every direct inquiry for a recommendation, review on all platforms and feedback/survey requests.
This is the condensed version of events and what I submitted to their company. Make note, they show up as 1 Relocation Worldwide (1relo) and A Johnson Moving and Storage Company, but I am not sure which is primary). NOT SATISFIED WITH THIS MOVING SERVICE!
Moved August 2024,
Washington, USA to Aus.
P&M JohnsonRead more
We were connected with VP, [Name removed by Sirelo], who literally said '...you should have Googled what it meant...' referring to so.e obscure code/description that was written into the final contract to know that taking off the motorcycle changed the type of container. Which aside from being seriously UNPROFESSIONAL, had no bearing because in at least half a dozen emails/requests that we sent to the 'team' seeing that they still had the motorcycle quoted on our contract and at that cost, not once did a sales representative or operations rep say, or make the connection that 3x kayaks ( 2x at 10.5 ft, 1x at 13.5 ft) would still require the 20ft. shipping container.
The VP, of this company, ON THE DAY OF OUR MOVE, WITH THE MOVERS IN MY YARD, says we should have googled or thought to Google what our contract had been changed to indicate. No apologies, except from [Name removed by Sirelo]- both for the mix up, and the attitude of this VP, and NO ACCOUNTABILITY.
We were left over a barrel, and I honestly think they pulled an 'okie-doke' purposely, because ultimately we had to pay more money for the container that we had discussed and discussed and was quoted by the sales rep that we were supposed to be getting to begin with and kicker, was we should have had so much more space in our container for other personal items, but didn't get it.
NOT TO MENTION THE CLUSTER CHAOS, that occurred due to 1relo/Johnson Moving and Storage making changes between contracted movers to pickup our goods upon delivery at its overseas destination.
If this is the attitude of one of your upper echelon, which due to their team/staff's own errors and oversight cost us a couple thousand more dollars and LITTLE/NO tracking updates, I would not trust your company to move me or anyone I know across town or anywhere else.
Totally disappointed, angry, frustrated, disgusted.
I have the correspondence chains, as evidence to this horrible service.
I ABSOLUTELY WOULD NOT RECOMMEND OR SUBMIT A FAVORABLE REVIEW FOR THIS COMPANY. I had only waited till now to review out of an abundance of caution that someone like that could and may cause a 'disruption or loss' with our property being delivered.
The cluster and misdirection at the end destination had caused further issue with our international move, so while it has not been 100%completed and rectified (the kayaks were left behind- and fingers are being pointed between the 2 local/domestic contracted to pickup, transfer goods!)
Don't use them, this is my opinion and will be my opinion to every direct inquiry for a recommendation, review on all platforms and feedback/survey requests.
This is the condensed version of events and what I submitted to their company. Make note, they show up as 1 Relocation Worldwide (1relo) and A Johnson Moving and Storage Company, but I am not sure which is primary). NOT SATISFIED WITH THIS MOVING SERVICE!
Moved August 2024,
Washington, USA to Aus.
P&M JohnsonRead more
The contractor that was brought in to pack us out from US home, was great.
Unprofessional
Moved from Coupeville (United States) to Brisbane (Australia)
Response of 1 Relocation Worldwide
August 11, 2025
We’re truly sorry for the stress and frustration you experienced during your move. The container size change, lack of clear communication, and complications at destination should never have happened. We also regret the unprofessional comments made during your interaction with our leadership — this is not how we expect our team to communicate with clients.
We take full responsibility for the breakdowns in communication and quality control, and we are reviewing your file in detail to address the issues you’ve raised. Your feedback will be used to strengthen our processes and ensure greater transparency in the future.
Sincerely, The 1RELO Team
We take full responsibility for the breakdowns in communication and quality control, and we are reviewing your file in detail to address the issues you’ve raised. Your feedback will be used to strengthen our processes and ensure greater transparency in the future.
Sincerely, The 1RELO Team
B.W.
November 11, 2023
on Sirelo
We selected 1Relo over others, even though theirs was one of the higher bids, based on a call with the owner [Name removed by SIrelo], in March 2023. In speaking with him, it felt like he had a strong sense of the industry and care for the services his team provided their customers. He was excited to mention on the call that his team was in the process of partnering with Johnson International another well-experienced relocation service.
Unfortunately, our relocation experience with 1Relo / Johnson International was challenging, expensive, and concerning.
In a nutshell:
- Quoted: US$14,181 with a 10-12 week delivery
- Outcome: US$18,618 with a 21+ week delivery
Our goods were held two weeks after customs/quarantine clearance due to non-payment from 1Relo to the local importer. At that time, 1Relo invoiced us an additional US$3,569. Though requested multiple times, there was no detailing of the additional costs. There were no unusual or additional findings or callouts during the customs and quarantine process - everything was allowed, no issues. An additional AU$1360 was paid to the local customs broker in mid October for GST.
Whether 1Relo was uninformed/uneducated about importing into Australia, is having internal issues, or something else — what transpired vs. what was quoted was drastically different and costly in both US$$ and time. We would have saved up to US$10K, had we gone with another vendor between the premium amount of the original quote, the extra $3569, and the additional housing costs accrued due to the inaccurate delivery date and eventual extra 10+ weeks delay in receiving our goods.
More details:
The quote we accepted was for US$14,181 with a 10-12 weeks delivery for a 20’ container, door-to-door service from Charlotte, NC, USA to Brisbane, QLD, AU, including a crated motorcycle. We paid a $3300 down payment in early March and we paid the $10.9K balance due in mid-July before the ship arrived in Brisbane. Our goods were picked up (a day earlier than communicated which was a bit crazy making) on May 8, 2023.
On Sept. 21, we were informed by the local importer that our goods had cleared customs though they could not schedule delivery as 1Relo had an outstanding balance due.
On Sept. 26, we received another invoice from 1Relo for “additional fees associated with your move that were not included in your contract such as port fees, quarantine fees.” We paid the additional invoice quickly, as it had been over 20 weeks without our goods. We also asked for a further breakdown of what these costs were. (The original quote mentioned only up to $850 of such possible additional charges; plus a $450 motorcycle inspection fee.) We never received a response to this request to 1Relo.
When we asked the local importer if there were any unexpected findings or charges with customs or quarantine, they informed us there were no additional charges invoiced beyond what their original quote to 1Relo earlier in the year was for their local services.
On Oct. 4, I emailed [Name removed by Sirelo], 1 Relo owner, requesting a review of our account to ensure the additional charges were accurate and that we had been appropriately credited for all 3 of our payments. The March payment went to Removals Inc., the next two payments went to Johnson Storage & Moving Co. I thought perhaps as part of the merging/partnering with Johnson International that our first payment went uncredited to our account. I emailed him again on Oct. 10 to which he replied that he had been out of the office though would look into the situation upon his return.
On Nov. 1, I emailed [Name removed by Sirelo] again — still no reply to date.
I’m at a loss - of spirit and $$$s. 1Relo talks about great care for their customers on their website, however that is not our experience. Communications and updates were made to us only when I reached out, the replies were often incorrect, the handling of the motorcycle title was a mess, they didn’t place our request for insurance (which could have been a disaster), and once we had paid the original $14K balance, we did not hear from them again — until the local importer held our goods for lack of payment by 1Relo and then 1Relo charged us the additional US$3,569. We’ve never heard back from [Name removed by Sirelo] regarding our concern for the significant additional costs. Their complete lack of concern for our care and wellbeing was shocking based on the price we invested.Read more
Unfortunately, our relocation experience with 1Relo / Johnson International was challenging, expensive, and concerning.
In a nutshell:
- Quoted: US$14,181 with a 10-12 week delivery
- Outcome: US$18,618 with a 21+ week delivery
Our goods were held two weeks after customs/quarantine clearance due to non-payment from 1Relo to the local importer. At that time, 1Relo invoiced us an additional US$3,569. Though requested multiple times, there was no detailing of the additional costs. There were no unusual or additional findings or callouts during the customs and quarantine process - everything was allowed, no issues. An additional AU$1360 was paid to the local customs broker in mid October for GST.
Whether 1Relo was uninformed/uneducated about importing into Australia, is having internal issues, or something else — what transpired vs. what was quoted was drastically different and costly in both US$$ and time. We would have saved up to US$10K, had we gone with another vendor between the premium amount of the original quote, the extra $3569, and the additional housing costs accrued due to the inaccurate delivery date and eventual extra 10+ weeks delay in receiving our goods.
More details:
The quote we accepted was for US$14,181 with a 10-12 weeks delivery for a 20’ container, door-to-door service from Charlotte, NC, USA to Brisbane, QLD, AU, including a crated motorcycle. We paid a $3300 down payment in early March and we paid the $10.9K balance due in mid-July before the ship arrived in Brisbane. Our goods were picked up (a day earlier than communicated which was a bit crazy making) on May 8, 2023.
On Sept. 21, we were informed by the local importer that our goods had cleared customs though they could not schedule delivery as 1Relo had an outstanding balance due.
On Sept. 26, we received another invoice from 1Relo for “additional fees associated with your move that were not included in your contract such as port fees, quarantine fees.” We paid the additional invoice quickly, as it had been over 20 weeks without our goods. We also asked for a further breakdown of what these costs were. (The original quote mentioned only up to $850 of such possible additional charges; plus a $450 motorcycle inspection fee.) We never received a response to this request to 1Relo.
When we asked the local importer if there were any unexpected findings or charges with customs or quarantine, they informed us there were no additional charges invoiced beyond what their original quote to 1Relo earlier in the year was for their local services.
On Oct. 4, I emailed [Name removed by Sirelo], 1 Relo owner, requesting a review of our account to ensure the additional charges were accurate and that we had been appropriately credited for all 3 of our payments. The March payment went to Removals Inc., the next two payments went to Johnson Storage & Moving Co. I thought perhaps as part of the merging/partnering with Johnson International that our first payment went uncredited to our account. I emailed him again on Oct. 10 to which he replied that he had been out of the office though would look into the situation upon his return.
On Nov. 1, I emailed [Name removed by Sirelo] again — still no reply to date.
I’m at a loss - of spirit and $$$s. 1Relo talks about great care for their customers on their website, however that is not our experience. Communications and updates were made to us only when I reached out, the replies were often incorrect, the handling of the motorcycle title was a mess, they didn’t place our request for insurance (which could have been a disaster), and once we had paid the original $14K balance, we did not hear from them again — until the local importer held our goods for lack of payment by 1Relo and then 1Relo charged us the additional US$3,569. We’ve never heard back from [Name removed by Sirelo] regarding our concern for the significant additional costs. Their complete lack of concern for our care and wellbeing was shocking based on the price we invested.Read more
Moved from Charlotte (United States) to Brisbane, (Australia)
Response of 1 Relocation Worldwide
August 11, 2025
Thank you for taking the time to share your detailed feedback. We sincerely regret the frustration and inconvenience you experienced during your move with us. We strive to provide a smooth and transparent process for all our customers, and it’s clear in this case we did not meet those standards.
Regarding the original quote and subsequent charges, international moves can involve variable costs — such as port fees, quarantine inspections, and customs duties — which can only be estimated in advance. While we did include approximate destination charges in your initial quote, actual fees sometimes differ depending on the specifics at arrival. We apologize for not providing a clearer breakdown of these costs when they arose and understand how this contributed to your dissatisfaction.
The delay beyond the original 10-12 week estimate was influenced by factors outside our direct control, including customs clearance and coordination with local agents. Nevertheless, we recognize that our comm unication about these delays could have been more proactive and detailed.
Regarding your payments, our internal records confirm all funds were properly credited to your shipment. Furthermore, upon review, we identified an overpayment and promptly issued a refund to you, reflecting our commitment to fairness and transparency.
We are grateful you acknowledged the care taken with the physical handling of your belongings, and we deeply regret that our administrative and communication efforts fell short. Your feedback has been shared internally to improve these critical areas for future customers.
We appreciate your patience throughout the process and hope you will see improvements in how we serve our clients moving forward.
Sincerely, The 1RELO TeamRead more
Regarding the original quote and subsequent charges, international moves can involve variable costs — such as port fees, quarantine inspections, and customs duties — which can only be estimated in advance. While we did include approximate destination charges in your initial quote, actual fees sometimes differ depending on the specifics at arrival. We apologize for not providing a clearer breakdown of these costs when they arose and understand how this contributed to your dissatisfaction.
The delay beyond the original 10-12 week estimate was influenced by factors outside our direct control, including customs clearance and coordination with local agents. Nevertheless, we recognize that our comm unication about these delays could have been more proactive and detailed.
Regarding your payments, our internal records confirm all funds were properly credited to your shipment. Furthermore, upon review, we identified an overpayment and promptly issued a refund to you, reflecting our commitment to fairness and transparency.
We are grateful you acknowledged the care taken with the physical handling of your belongings, and we deeply regret that our administrative and communication efforts fell short. Your feedback has been shared internally to improve these critical areas for future customers.
We appreciate your patience throughout the process and hope you will see improvements in how we serve our clients moving forward.
Sincerely, The 1RELO TeamRead more
Christopher Lamont
February 8, 2023
on Sirelo
Had to move from Santa Fe, NM to Poland for work. The team over at 1 Relocation Worldwide gave me a real perspective of what to expect and were always available, Sundays and nights included. I was a bit of a nervous wreck (moving all my stuff around the world) but [Name removed by Sirelo] was always available to walk me off the ledge. In the end, had a couple of small things that arrived damaged, and he was quick to get me to the insurance carrier and followed up to make sure we had everything we needed. Already recommended him to a bunch of people on a FaceBook site and he has been great to all of them. Good people and good company. Nice to see good people in this much maligned space.
Professional
Moved from Santa Fe (United States) to Warsaw (Poland)
Response of 1 Relocation Worldwide
February 9, 2023
Thank you Christopher, happy to hear you were pleased with the way we handled your relocation. At 1RELO, we love what we do and feedback like this makes the hard work worth it. I look forward to helping you come back when the project is done but enjoy your time while you are there.
Manolo
February 17, 2022
on Sirelo
Our customer service rep, [names removed by Sirelo], were great! They reach out to us in a very friendly and warming matter. Helped us every step of the way so we had time to handle all the other worrisome task that come from moving between countries. Thank you, you guys rock!
They have a script that helps you determine size of container, what type of packaging and what you can and cannot move using freight services
Knowledge and network of local moving company at our destination. And assisted with needed documentation and insurance needs
Moved from Miami (United States) to San Juan (Puerto Rico)
When your shipment was misrouted to Latvia, we immediately began working with the steamship line to have it returned and delivered to Ireland as quickly as possible. Unfortunately, once it arrived in Latvia, a mandatory customs clearance process added further delays. While this process came with additional costs, we want to assure you that we absorbed those fees entirely — nothing was passed on to you.
Regarding terminal charges, these were noted from the outset in our documentation (highlighted in red) and discussed when we introduced you to our local partner in Ireland in early March. That said, we understand how these costs ca n still be frustrating when paired with unexpected delays.
As part of our efforts to address the inconvenience caused, we actively pursued a refund from the vessel operator and have already issued this refund to you directly. While we know this does not erase the disruption and frustration you experienced, it was important to us to take concrete steps to make things right.
Ultimately, we take full accountability for the service you received. The misrouting was an error by the steamship line, but the responsibility for choosing that carrier — and ensuring your move was handled smoothly — was ours. We regret that we did not meet our own standards or your expectations in this case, and we are using this experience to strengthen our processes, communication, and oversight moving forward.
Thank you again for your patience throughout this process, and please accept our sincerest apologies for the stress and inconvenience this situation caused.
Sincerely, The 1RELO Team
Read more