Initially they were quick to respond and answered all of my questions satisfactorily. However, when their movers arrived, I had a bad feeling - they had no ropes, no carts, came about 8 hours late and deliberately did a lousy job documenting all of my belongings. They had me sign a total loss insurance on purpose, which did not cover me in case of partial loss. I had about 78 boxes in total and on the bill of lading they put about 38. When my belongings reached Spain, they had mysteriously 'lost' about 40 of them, causing me financial damage north of $5000. They never filed with the police, never bothered chasing the missing boxes and until the very end played stupid with their insurance. Thus, they had me waste a whole week chasing their insurance company, promising me to repay the deductible and other expenses, even they knew from the beginning that this insurance is no good as it covered only total, NOT partial loss. At the end, they reimbursed just $500 which is negligible, given t
he fact that they lost/stole/misplaced invaluable objects, including US government issued documents and two brand new computers. They had the audacity of telling me - you should NOT have used the original packaging and you should have paid us $50 per box so that we could know what is inside. Stay away from them!!!Read more