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Mayzlin Relocation

4.8
based on 6
Sirelo and Google reviews
i
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What customers are saying
pro
Professional (1)
pro
Price (1)
con
Failure to comply (2)
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Overview Reviews Sources
Services
National moving
Piano transport
Art transport
Licenses
FMC
Unknown
U.S. DoT
Unknown

About

Mayzlin Relocation company provides the full range of moving services locally or everywhere in US. Our teams are experienced professional movers; they love what they do and they are good at it!We take pride in offering the quality equipment, and professional services for your local, long distance moving needs both residential and commercial.

Our mission is to provide the best Relocation service at an affordable price without sacrificing quality. You will be satisfying with our work knowing we take the necessary steps to meet your needs and get the job done right.Read more

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Sirelo asks...

What makes your company stand out?

Today our focus is to consistently provide innovative, cost-effective, and integrated Moving & Relocation solutions. Our professional teams are our strength and their passion to excellence drives our commitment to quality. We exist because of our valuable customers. We will go the extra mile to make your moving experience remarkable.

What is your insurance policy? How do you deal with damaged items?

Basic Valuation Protection: $1.20 per lbs. per article

What is the best advice you would give to customers?

Always make sure to do your homework with the companies you are considering. Look up company details on the FMCSA, explain your vision/goal for the move as clearly as possible. Make sure any promises are written on the paperwork!
Have you moved with this company?
We'd love to hear about your experience.
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Reviews

6
4.8
based on 6
Sirelo and Google reviews
How is the review score calculated?
17% of the users recommend this moving company
 on Sirelo
I recently moved from Newark, NJ, to Fort Myers, FL, and Mayzlin Relocation made the entire experience seamless and stress-free. From the very first call, their team was professional, responsive, and transparent about pricing—no hidden fees or surprises. I want to thank [Name removed by Sirelo] he's the sales manager who went out his way the whole time to be there for me and help with making this process go smoothly!

The movers arrived on time, handled all my belongings with care, and made sure everything was securely packed. They worked efficiently while still being careful, and their attention to detail gave me peace of mind. Delivery was just as smooth, with everything arriving in perfect condition and right on schedule.

Moving long-distance can be overwhelming, but Mayzlin Relocation exceeded my expectations in every way. Their customer service, reliability, and professionalism truly set them apart. If you're looking for a trustworthy moving company, I highly recommend them!Read more
pro
Professional
Moved from Newark (United States) to Fort Myers (United States)
 on Sirelo
I am beginning like many other reviews here... they make a good 1st impression. I will even add by saying they make an outstanding 1st impression, but it quickly went downhill after that. Everyone you will deal with after the sales guy is rude, they don't communicate and jack up the prices the day of the move. This leaves you with no choice but to pay the extra prices or don't move. Then once I received my items, we have found that every article of clothing has a horrible smell and we've had to rewash it all. Many items are scratched or cracked, and we have had to reassemble things that should never have been taken apart.

This company had the least expensive prices, but in this case, you get what you pay for. Buyer beware!
con
Price
Moved from Woonsocket (United States) to St Cloud (United States)
 on Sirelo
BEWARE! They are always LATE and upcharge you bs FEES afterwards.

They promised delivery window and price, for which we agreed. But deliver was not only 1 WEEK LATE, but they charged me $500 MORE even thought nothing about delivery had changed and they new all details in advance.
They have the worst customer service.

This company is a SCUM!
Don't repeat my mistake and save yourself time, money and stress.
Do NOT recommend at all!!!
pro
None. Just empty promises to scam you.
con
Failure to comply
Moved from Chicago (United States) to Bellevue, Wa (United States)
 on Sirelo
I'll try to keep this as brief as possible, but the process after the sale was about as bad as one could imagine. Sales was great, explained Mayzlin's philosophy and how they are different, and the Sales guy [Name removed by Sirelo] promised to be right there all along the way - even texted me his contact information and told me to let him know if I had any issues.

Fast forward to move time... I was told that it would be between 2 and 7 business days for our belongings to go from Kentucky to Florida. Once our items were picked up, absolutely no communications or updates. Customer service number went to voicemail most of the time, and when someone did answer I was simply told they did not have an update. After a while they would scold me for calling, telling me that I had called two days earlier and told I would receive a call when an update was available (note: NO ONE EVER CALLED - not even to tell me when items would be delivered). I was even told that they legally had 30 days, so basically quit bugging them. If I thought Mayzlin was like every other moving company and would revert to legalities, I would not have picked them - they were supposed to be better.


[Name removed by Sirelo] (Sales), who claimed he would be there for any issues throughout the entire process, was nowhere to be found. Texted, called, left messages, called customer service and asked to have him call me, eventually asked for his supervisor - NOTHING. Never head from him again.

Items were finally delivered on the 28th day, and the only time Mayzlin was responsive was when it came to collect payment, making it very clear they would not unload one item until payment was maid in full. Keep in mind they never called to tell me when things were being delivered - I found our the truck was on its way during one of my inquiries. Driver called less than 24 hours before he was coming and told me to make full payment by 9:00 am the next morning or he would be unable to unload, and I would be charged a hold fee.

Now for unload day! At 9:00 am random people started showing up at my door saying 'I'm here!' They had no idea what was going on, and neither did I. After a few minutes of trying to figure out what was going on, we figured out that Mayzlin had placed a Craig's List advertisement for people to unload the truck. I hired experienced movers for a reason, and Mayzlin went and hired random local people, who had no moving experience, to unload all of our belongings! If I had wanted strangers with no experience to unload the truck, I could have handled this entire process on my own and saved a lot of money! I expected a professional moving company to hire professionals.

When the truck was unloaded, the hired help (with no connection to Mayzlin) starting letting me know that the truck was loaded pretty bad - fragile items on the bottom, heavy items on top of light or fragile items, and seemed to be several things damaged. A dining room chair was crushed to the point that the two front legs were completely snapped off, a dresser top was completely cracked in half, and many boxes were completely smashed. The boxes were packed correctly - full, items bubble wrapped, etc. - but the items were handled incorrectly. Again, they hide behind the law on this one, stating their legal, limited liability, telling me to file a claim.

Mayzlin will tell you that the late delivery (from 2-7 days to 4 weeks) was perfectly legal, broken items happen and their liability is limited, etc. They will tell you that my delivery window was actually 6-11 days because of my first available date (which is true). However, ZERO communication or updates, no returned calls, rude customer service, hiring people from Craig's list, etc. etc. etc. was unacceptable. I hired professional movers that claim to be different for a reason, and Mayzlin failed at every step of the way (except they did a good sales job).

If you are going to claim to do moving different, have better customer service, own all your own trucks (both trucks used to load our belongings were rented), employee your own drivers and movers, and promise a delivery window during the sales cycle, then stand by those claims and BE DIFFERENT. Promises are easy to make, but evidently much harder to delivery on.

One last comment - one employee actually had the nerve to tell me, 'I know this is bad, but it could have been much worse.'Read more
con
Unprofessional
Moved from Owensboro (United States) to St Augustine (United States)
 on Sirelo
I am very frustrated about my first experience with Mayzlin. I was notified 3 days after my stuff was picked up that there is a delay and my stuff is estimated to arrive 14 days after the pick-up. This is extremely frustrating since I arranged this relocation with a deposit over a month in advance and was told by sales rep [Name removed by Sirelo] that the trip from Massachusetts to Florida typically takes 3-5 business days. Despite the terms and conditions mentioning 3-14 days for delivery, I would have appreciated transparency ahead of time that the truck is “delayed” to wait for another customer’s pick-up date to consolidate orders. THIS IS POOR PLANNING ON THE COMPANY’S PART AND SHOULD HAVE BEEN COMMUNICATED BEFORE my pick-up. While the company is saving money doing this, I am losing money while I pay for a hotel each night and don’t have access to my medications on the truck. While in distress about not having my medications, Nadine from customer service was NOT helpful – I have requested a supervisor’s info to discuss this concern to make things right, but they still have not provided me this info.

I was also overcharged on space used in the truck as I was advised to “over-estimate” my belongings beforehand so that the final price would be reduced upon the final measurement if less space was used. The movers did not demonstrate a measurement at the end, despite minimizing my belongings to save money.

PLEASE do yourself a favor and spend a few hundred dollars more and go with a different company - I was persuaded by sales rep [Name removed by Sirelo] to choose this company for a smooth experience - now I heavily regret this decision. I am extremely dissatisfied and hope this review saves others from dealing with this hassle from Mayzlin Relocation.Read more
Moved from Canton, Ma (United States) to St. Petersburg, Fl (United States)
 on Sirelo
The move started out well. The crew that packed up my home in Las Vegas was very professional's, they handled everything with care. I was told by my sales person [Name removed by Sirelo] that my things would be in my new home on the 10th of April the day after closing on my home, That is when the lies started, I didn’t receive my things until the 23rd of April. I tried for days to contact [Name removed by Sirelo] he never returned any of my calls or texts. If you ever use this company stay far away from him. If you need to know what’s really going on with your move you need to stay in touch with customer service, because they know what is the truth. Make sure you read your contract and understand it. The company is not that bad, they did damage some of my things, but I was just happy to get my things after being in my empty home for weeks. I take my hat off for [Name removed by Sirelo] in customer service for helping me through the move, unlike [Name removed by Sirelo], he should not be dealing with people that are trying to make moves in their lives.Read more
pro
Price
con
Failure to comply
Moved from Las Vegas (United States) to Portage (United States)

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6000 Fairview Road
28210 Charlotte
9806165355
[email protected]
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