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Services
International removals
National moving
About
All in once, through the process, we guarantee the customers satisfaction.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We do offer full coverage for additional fee however each move comes with basic insurance.
What is the best advice you would give to customers?
Book in advance so moving company has time to organize and then pack your furniture with extra care.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
77
Sirelo and Google reviews
0% of the users recommend this moving company
A.S.
April 7, 2026
on Sirelo
I had an extremely disappointing experience with this company and would strongly advise others to look elsewhere. I only wish I had read the many similar reviews before signing.
From the beginning, the process felt misleading. The salesperson, [Name removed by Sirelo], walked me through a detailed inventory of my apartment and quoted me a price that fit my budget... but only after pressuring me to sign immediately and pay a 50% deposit.
On moving day, everything unraveled.
The crew arrived late, despite confirming an 8a arrival to meet strict HOA moving time restrictions. After beginning the move, they abruptly stopped and informed me that my contract only covered '1/5 of the truck'... something that was never clearly explained during booking and made little sense given I was the only client scheduled that day. At that point, with my belongings already loaded, I was told I would need to pay an additional $700 to continue.
Because of these delays, we left hours late and arrived after the permitted move-in window. I was then required to pay $350 in HOA overtime fees. The unloading process took approximately four hours, pushing the move past 9:30p.
The issues didn't stop there. The movers claimed my couch would not fit into the unit and left it in the garage. The next day, I hired someone else who was able to move it in alone without issue, costing me an additional $300.
Despite all of this, I still tipped the crew $300.
I was told by [Name removed by Sirelo] that the company would address the overtime charges. However, after five follow-up calls and multiple assurances that a manager [Name removed by Sirelo] would contact me, I received no response.
After escalating the issue via email to multiple contacts, I finally received a reply from the founder, [Name removed by Sirelo]. After weeks of back-and-forth, including a very difficult phone call, no resolution was reached. I requested reimbursement for the $650 in third-party costs caused directly by their delays and handling (HOA overtime and the additional mover for my couch). I did not request reimbursement for the additional $700 charged during the move. Communication has since stopped entirely, and I was ultimately told to pursue legal action.
What was initially quoted as a $2,500 move ended up costing me over $4,000 due to delays, additional charges, and lack of follow-through.
This was not just poor service... it was disorganized, misleading, and ultimately very costly.
I would not recommend this company.Read more
From the beginning, the process felt misleading. The salesperson, [Name removed by Sirelo], walked me through a detailed inventory of my apartment and quoted me a price that fit my budget... but only after pressuring me to sign immediately and pay a 50% deposit.
On moving day, everything unraveled.
The crew arrived late, despite confirming an 8a arrival to meet strict HOA moving time restrictions. After beginning the move, they abruptly stopped and informed me that my contract only covered '1/5 of the truck'... something that was never clearly explained during booking and made little sense given I was the only client scheduled that day. At that point, with my belongings already loaded, I was told I would need to pay an additional $700 to continue.
Because of these delays, we left hours late and arrived after the permitted move-in window. I was then required to pay $350 in HOA overtime fees. The unloading process took approximately four hours, pushing the move past 9:30p.
The issues didn't stop there. The movers claimed my couch would not fit into the unit and left it in the garage. The next day, I hired someone else who was able to move it in alone without issue, costing me an additional $300.
Despite all of this, I still tipped the crew $300.
I was told by [Name removed by Sirelo] that the company would address the overtime charges. However, after five follow-up calls and multiple assurances that a manager [Name removed by Sirelo] would contact me, I received no response.
After escalating the issue via email to multiple contacts, I finally received a reply from the founder, [Name removed by Sirelo]. After weeks of back-and-forth, including a very difficult phone call, no resolution was reached. I requested reimbursement for the $650 in third-party costs caused directly by their delays and handling (HOA overtime and the additional mover for my couch). I did not request reimbursement for the additional $700 charged during the move. Communication has since stopped entirely, and I was ultimately told to pursue legal action.
What was initially quoted as a $2,500 move ended up costing me over $4,000 due to delays, additional charges, and lack of follow-through.
This was not just poor service... it was disorganized, misleading, and ultimately very costly.
I would not recommend this company.Read more
Communication
Moved from Los Angeles (United States) to San Diego (United States)
