Terra Relocations

6.9

based on 24
Sirelo and Google reviews

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What customers are saying

Flexible (1)

Professional (1)

Planning (1)

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Services

International removals

National moving

Car & Vehicle transport

Piano transport

Art transport

Licenses

FMC

Unknown

U.S. DoT

Unknown

About

Terra Relocations is a full-service moving company that has been serving clients for over a year. Our team of professional movers is dedicated to providing exceptional moving services, whether you are moving locally or internationally. We take pride in offering customized solutions to our clients, ensuring a seamless and stress-free moving experience

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Sirelo asks...

What makes your company stand out?

We offer personalized services tailored to the individual needs of each customer, providing excellent customer service and communication throughout the moving process with our team of experienced and professional movers.

What is your insurance policy? How do you deal with damaged items?

We have multiple secured warehouses nationwide and abroad. As an added measure of security, we also provide shipping insurance on a fix rate.

What is the best advice you would give to customers?

Start planning as early as possible. Moving can be a time-consuming and stressful process, so the more time you have to prepare, the better. Declutter and get rid of any items you don't need or want before the move. This will make packing and unpacking easier and may even save you money on moving costs.

Have you moved with this company?

We'd love to hear about your experience.

Leave a review

Reviews

6.9

based on 24
Sirelo and Google reviews

How is the review score calculated?

D.M.

August 7, 2024

on Sirelo

I recently used Terra Relocations to move my household goods from the USA to Mexico, and I couldn't be happier with their service. From start to finish, the process was seamless and professional. The team was attentive, efficient, and took great care with my belongings, ensuring everything arrived in perfect condition. Communication was excellent, and they handled the customs paperwork smoothly, alleviating the stress of an international move. I highly recommend Terra Relocations for their reliability and dedication to customer satisfaction.

Professional

Moved from Houston (United States) to Cozumel (Mexico)

Response of Terra Relocations

August 15, 2024

Thank you so much for your kind words and for taking the time to share your experience with Terra Relocations. We're thrilled you are happy with our service and that your move from the USA to Mexico went smoothly.

Our team takes great pride in providing attentive and professional service, so it's wonderful to know that you felt well taken care of throughout the process. Ensuring that your belongings arrive safely and that customs paperwork is handled efficiently is always our top priority, and we're glad we could make your international move as stress-free as possible.

V.M.

April 9, 2024

on Sirelo

On February 16, 2024 Terra Relocations Moving picked up and packed my belongings from my address in Clearwater, Fl and delivered in Mexico City on March 31st 2024.
The 2 boxes with my clothes was wet and my clothes al wet and damaged full of mold. 2 boxes of art books wet, 9 books damaged, art photos wet and damaged, 11 multimedia prints of my work, wet and destroyed with humidity and mold, this loss is unsolvable.
Un professional, irresponsible and careless company.

Moved from Clearwater (United States) to Mexico City (Mexico)

Response of Terra Relocations

August 7, 2024

Thank you for taking the time to share your feedback. I am truly sorry to hear about the condition in which your belongings arrived and the distress this has caused you. Please accept our sincerest apologies for the damage and inconvenience you experienced.

After conducting an investigation into the matter, it appears that the clothing arrived in Mexico with mold due to certain humidity at the origin and because they were packed in a plastic bag not provided by us. The box showed no signs of humidity upon arrival, indicating that the issue likely stemmed from a pre-existing wet condition at the origin rather than during transportation. Regarding the art prints, we collected them inside a tube without knowledge of their original condition.

I would like to note that the insurance company has addressed these damages and it seems they have compensated you with a four-figure amount based on the value indicated in your insurance application. We have followed all necessary steps and pro vided comprehensive care throughout your move. From origin to destination, including our responsive post-delivery service, we believe we have demonstrated professionalism.

I do not think the term "careless" accurately reflects our commitment to our clients. Nonetheless, I am eager to resolve this situation to your satisfaction. Please contact us directly so we can discuss any further concerns.

Again, I apologize for any inconvenience you have experienced, and I hope we can work towards a satisfactory resolution for you.Read more

D.F.

August 18, 2023

on Sirelo

First I will mention that we changed our move to Georgia. Second I highlight the politeness of the company to accommodate dates and pick up time, and to get above all the job done.
Now, on the other side unfortunately I did not have a good experience. First of all I end up paying over 3 times the initial proposal, even when a video survey was done, this end up not even close to the cubic ft needed.
We also had a couple of issues with the furniture delivered, 1 broken coffee table and other did not arrive, my sectional was wet by the rain as well as several high chairs that stained the fabric. After the delivery the staircase walls had damage, dents and marks that will need repair and paint and although there was an initial phone contact to fix these issues no follow up was provided after that.

Flexible

Planning

Moved from Kissimmee (United States) to Santiago De Querétaro (Mexico)

Response of Terra Relocations

August 7, 2024

Thank you for taking the time to share your feedback with us. We sincerely appreciate it, as it helps us improve our services.

Firstly, we're glad to hear that our team could accommodate your change of destination to Georgia and that you found our staff polite and committed to getting the job done.

However, I'm genuinely sorry to learn that your experience was less than satisfactory regarding the final costs and condition of your belongings upon delivery. I wanted to clarify that the price increase was due to a significant change in the estimated volume. Initially, the shared item list indicated a volume of 950 cubic feet, which is less than a 26-foot truck. On the pickup date, we discovered that the volume had grown to 3,250 cubic feet, necessitating a switch to a 53-foot semi-truck. This change was made with your authorization, as additional items were added beyond the original estimate, leading to an increase of over three times the initial proposal.

Regarding the damage to your furniture and home, we are deeply sorry. This is not reflective of the standards we uphold, and we understand the inconvenience and distress this has caused. We also acknowledge that a follow-up was promised and not delivered, which is unacceptable.

To address these issues, please reach out to us directly. We are committed to discussing a resolution and ensuring these matters are addressed promptly. Your trust is important to us, and we are dedicated to making this right for you.

Thank you again for your feedback. We hope to restore your confidence in us.Read more

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Terra Relocations

About

Sirelo asks...

What makes your company stand out?

What is your insurance policy? How do you deal with damaged items?

What is the best advice you would give to customers?

Reviews

Want to move with this company?

Review Sources

Other removal companies in Los Angeles

24 Seven Moving

Happy Home Moving Company

Pure Moving Company

Tools

Moving Home

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