Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States. With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession. We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad. We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges. Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping. Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau. Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote.Read more
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-there are an estimated 35 documented emails (between ourselves as well as our destination agent in the Philippines and yourself). You were updated on a regular basis on the status of your shipment. Before booking our services, you were informed the door to door transit time is estimated at 12 weeks (door to door delivery was inline with quoted transit time).
Following is a timeline of your shipment:
-Your shipment was paid for on July 24, 2023. -Your shipment was moved to the steamship line for consolidation on July 27, 2023 (you were updated via email and replied thank you-see correspondence below)
From: JT
Date: Thursday, July 27, 2023 at 8:17 AM
To: Helen Shany
Subject: Re: Shipping
Thank you JT
On Jul 27, 2023, at 8:13 PM, Helen Shany wrote:
Good day,
Your shipment is booked and being collected today from our warehouse to move to steamship line consolidation center for loading.
There was an attachment to this email showing arrival time into Cebu port of October 10.
-you were never informed the arrival date was August 15, August 30, Sept 7, Sept 21
-on July 31, 2023, our destination agent reached out to you to introduce themselves and corresponded with you on the import process
-although your emails were consistently abusive and insulting, they were replied to within an hour or less of receipt
-shipment arrived to the port of Cebu on October 12
-upon arrival, shipment was cleared through customs and delivered to your destination on October 19, 2023
-on October 19, you notified us of damage to a desk
-insurance documents with claim details were emailed to you on October 19
Following is one of the abusive/insulting correspondences we received from the client on a regular basis:
"From: JT
Date: Friday, October 20, 2023 at 6:41 AM
To: Helen Shany
AS expected a shitty reply from a shitty company.
JT"Read more