Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States. With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession. We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad. We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges. Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping. Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau. Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote.Read more
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Received an initial quote via video call, agreed to price, guys came to pick up and driver confirmed number of pallets needed. Received email after pick up for over $2,000 more than original quote, contacted them regarding the massive increase, got the run around, asked about taking back and getting alternative company, was then quoted over $4,000 to return, didn’t have much choice and ended up using them, items sat in California warehouse for over 30days, then again another 30 days in Belgium, after deliver 2 boxes missing, company not willing to do anything about it……. Worst ever, would not recommend!!!
Cancel the shipment and we will deliver back to your residence
Book another carrier to collect your goods from our warehouse
Ship as is
Yes, if you decided to cancel or book with another carrier, we required payment for services rendered thus far. You did not understand why we were charging anything as in your opinion our time and movers are worthless.
You confirmed th at you wished to proceed. We moved the shipment. All was delivered in good condition within the 12 weeks confirmed as the transit time. 2 months later, you emailed informing a box of electrical wires was missing from your shipment. We informed you that other than the free $5,000.00 of total loss insurance in which we included in your contract, which covers total loss of the entire shipment, you declined coverage on your shipment at which time you proceeding to post your 1 star review here and on other sites.Read more
[Name removed by Sirelo] followed up and he was calling me in a very professional way, respecting my times and accompanying me in this stressful process. Every step of the process [Names removed by Sirelo] were there, ready to answer my questions and reminding me of the deadlines of storage and customs.
What I would recommend people is to purchase an insurance as airlines companies handle the luggage very carless, and this is is not Ruby International's fault. This is something we as customers must acknowledge to avoid disappointments. I wish people would handle the luggage as [Names removed by Sirelo] treated me and my luggage all along the way of the moving process!! Thank you Ruby International! You really care for your clients. That is what I felts this two months.
Frau [Name entfernt von Sirelo] war eine sehr zuverlässige Ansprechpartnerin!!
None of the facts they are stating happened like they are saying. Once they saw the negative reviews that I placed and the complaint I put with the BBB. They called me saying they wanted to help me but been that I didn’t reach out to them they thought everything was ok. This is not true because I sent them an email on March 7 which according to them they never got. [Name removed by Sirelo] who is the rep I was working with called me directly and said they wanted to help me but that I will have to remove all the bad reviews and remove the complaint as well. Which is why I emailed you guys to find out how to do this. [Name removed by Sirelo] then said they will get in touch with FedEx and with Argentina to find out what can be done. She sent me a long email which I will attach and I informed her I didn’t have the 1900 dollars they said I had to pay. She then said she will contact her boss to see what can be done but I have not heard from them as of yet. I have tried to text her numerous times to ask her what happened with her boss and no response I sent her email as well and no response This company is a scam after they get your money they don’t help at all with any situation and they don’t deliver She also tried to tell that it was because of the items I sent Which by the way she sent a list of what I could send and I adhered to that list Once they saw I removed all the reviews now they don’t respond to me so I have lost all my personal belongings and 400 dollars They even called me after I but a negative review for me to remove that they will help me but they didn't. This company is a SCAMRead more
Ruby International did not pack or physically move your boxes.
The service you have chosen was to supply and self pack your boxes and have them collected, shipped and delivered using Fedex International. We solely issued the labels and scheduled the service via Fedex.
Our proposal, which you received and signed before shipping, states the following comment:
The services provided do not include any packing materials and/or professional labor to pack your boxes/items. Please ensure the boxes/items being shipped are packed and taped well (we recommend heavy duty corrugated boxes or heavy duty plastic containers). Do not over or under pack your boxes. Boxes are shipped by a major air freight carrier and are handled with care by the staff of the carrier company.
If you provide us with photos of th e boxes received and any damages incurred to the internal items, we are happy to forward your claim to Fedex for review and possible compensation through their standard liability coverage per Fedex’s terms and conditions.
Please contact our office for further assistance.Read more
Thank you for helping this move become a reality.
THANK YOU VERY MUCH Mrs. [name removed by Sirelo] !
We wish you all the best in your new home.
On a recent move (July 2021, finally delivering 1/4 of items in March 2022) from Connecticut to Ireland, they lost 3/4 of our shipment and destroyed the remainder due to shoddy packing. The packers arrived three hours late, then basically threw things into boxes and loaded it into their truck, telling me they would “repack at the warehouse.” They didn’t.
Owners [names removed by Sirelo] have refused to help recover my things. They have been gaslighting and victim blaming throughout this heartbreaking experience, even threatening (by phone, which I should have recorded).
Subsequently I have found out they have over a decade of complaints against them, operating under different company names.
The “service” they have provided has bordered on criminal. They will sound reassuring and make promises to get you to pay up and then basically get rid of your belongings and tell you to try and claim insurance without any apology or effort to recover your items. You might get pittance back for your items but they still get paid the full amount for the services they neglected to provide
https://www.movingscam.com/forum/search.php?keywords=[names removed by Sirelo]Read more
It has come to the attention of the Customer Relations Division at Ruby International that your dissatisfaction with your move has escalated to the harassment of individual employees of Ruby International. This letter serves as notice to stop your harassment of Ruby International employees as well as to stop inciting false reviews of Ruby International by individuals who have not been serviced by Ruby International. If you do not Ruby International will be forced to take legal action against you for defamation and false claims.
It is a shame you were not satisfied with the condition in which your goods arrived at your new home. At the time of packing, you were provided with a Waiver of Responsibility which contained a comment. You noted the packing services done by U.S. International Movers was to your satisfaction. A copy of this has been attached. It is an unfortunate part of the business of moving that during transit overseas, items can b ecome damaged or broken. Therefore, it is common practice for Ruby International to offer insurance to help ease the loss of these items and compensate you for the damages incurred if/when incurred. This is an industry standard.
We have copies of your insurance documentation you signed, stating you understood the procedures of what happens if you would need to make a claim with the insurance company, Pac Global. Furthermore, while we do understand the loss of personal items is upsetting, it is stated in Ruby International’s Terms and Conditions that Ruby International is not liable for any damage incurred while goods are in transit to their destination, and you should purchase insurance for any potential damages.
The “commercial value” of your items has nothing to do with the replacement value for insurance purposes. We have attached your insurance paperwork which shows you chose to insure your goods for $6,000.00. Both signed documents have been attached for your convenience with your signature and the date highlighted.
Furthermore, we have been alerted to a comment you left under a post on Ruby International’s Facebook page which shows that you consciously undervalued your goods to avoid paying Irish custom duties. A copy of the comment is attached. You were alerted by Ruby International in documentation provided at the time of booking that based on your status you would be liable for custom duties to the Irish government. Intentionally undervaluing goods to avoid paying duties is an act of fraud. Ruby International has alerted Irish customs of your actions.
Lastly, Helen has shown us that under a condolence post for a friend’s mother who passed away that she made on her personal LinkedIn, you found it a place to express your dissatisfaction with your move. This constitutes as harassment of an employee of the company, and we ask you to refrain from doing so any further.
Once again, should you continue to harass Ruby International’s employees we cannot stop them from filing a civil suit against you for defamation and/or harassment. Please govern yourself accordingly.
Customer Relations DivisionRead more
However, they worked hard to recover and today, three months later, the remainder of our shipment arrived. For theie efforts i am upgrading thre review because they had problems with their Mexican agent who took a lot of pinning down
All of the boxes arrived crushed and damaged, and there was extensive breakage to the items inside the boxes. The boxes were well packed by Labrano Movers of Palm Springs and they were inspected by Ruby representatives before the shipment departed.
Ruby offers insurance but it is a scam. It includes a weasel clause which denies payment unless the entire shipment is lost or stolen; unlikely to ever happen.
One item, a brand new steam oven in its original packaging had been crushed and the glass front was shattered.
Ruby claims their liability is limited to the value of the insurance; in other words, nothing.
Do not use these guys.
You hired us to collect and ship all your packed by owner boxes from your self-storage in California to your self-storage in Cabo.
We did not professionally pack any of your items although the service was offered, however declined. Your comments were “I do not want to spend additional money for packing or insurance as the items being shipped are not valuable”. You continued to mention in our conversation there were only (2) outdoor statues which were valuable, and you preferred to take them in your car.
The boxes were collected from your self-storage directly into our truck in California and transported directly to our Mexican truck for clearance and delivery.
Our Mexican affiliate delivered your goods directly to your local Cabo storage facility.
Out of your 120 boxes shipped which you self-packed, you reported (2) damages, one vase and one mixer. Although, we make every effort to ha ndle the items with care, unfortunately sometimes there are damages when moving (especially when items are packed by owner rather than professionally packed with the correct materials). We do offer insurance for these instances; however, you declined the coverage.
Please feel free to reach out to us should you wish to discuss further.Read more
Our crew was scheduled to arrive at 11:00AM on move date and our foreman contacted you to let you know he was running ½ hour late and would be out to you by 11:30AM.
Upon completion of your conversation with our foreman, you sent us a text message referring to your concern of theft. This in addition to not completing our export documentation (although being requested to complete on numerous occasions prior to your move date) and various discrepancies in your comments/conversation with our dispatcher the morning of move date, we made a company decision to cancel your move with our company and have since returned your deposit.
We do not take comments regarding theft lightly.
We apologize for the inconvenience and wish you well.
The movers that came to my house and packed my stuff were friendly and took great care of packing my items. During these trying times with the pandemic and shipping holdups, they kept me informed of the status of my shipment.
When my items were to arrive in Singapore, they gave me a heads up and let me know what the turn around time would be to arrive in Jakarta, go through customs and finally make it to my house. After completing customs, my household goods were delivered the next day. Those that delivered my stuff again were courteous and professional.
I would have never thought of doing this move on my own and grateful for the help and services of Ruby International.Read more
I contracted Ruby International to move us from the East Coast of the USA back to Bristol in the UK, and it was a disaster from start to finish. We contracted Ruby to export wrap and move our possessions, as well as doing all the import paperwork. Here are some of the issues we experienced:
Team sent not big enough to pack
Not long enough allowed to properly export pack (originally Ruby were going to send a team for two days, but reduced this to one day at the last minute. I expressed concern about this, but they assured me this would be sufficient time. The crew sent made it clear that they only had one day because Ruby did not want to pay for the overnight stay for the crew)
Team sent not proficient in packing. Many boxes half full, many items inappropriately packed, with unwrapped glassware next to other kitchen equipment, unwrapped paintings placed on top of clothes etc.
My husband and I ended up taking apart beds and packing items ourselves (despite paying them over $11k) as the crew became stroppy, started shouting at each other, and just weren't packing our stuff
Many items not wrapped at all, and just thrown into the container
As there was an issue with the container being released, Ruby sent a removal lorry and repacked our items into the container later. They miscalculated the size of lorry required, and packed things so badly (half full boxes, legs not removed from tables etc) that they couldn't fit everything in. They then indicated that they would charge us to pick up the remaining items / asked if we really needed the items left behind ... in the end they picked it up and didn't double charge us, but this was after a great deal of stress
Boxes overfilled and extremely heavy, which resulted in some of them splitting
Incomplete inventory that was impossible for the UK removal company to use
Removal crew in the UK commented that it was one of the worst packing jobs they'd seen. They were unable to use the inventory to see if anything was missing, so ended up just counting the boxes / other items off the container
I paid $125 for a crate for a valuable painting. No crate was used.
[name removed by Sirelo], one of the directors, assured me prior to engaging them, that every single one of our possessions would be treated with the utmost care, and that they wanted to provide 'excellent', not just 'good' customer service ... evidently this was an empty sales line
I have asked Ruby International on multiple occasions for a refund for the crate and for a plan for compensation. They have now agreed to refund the money for the missing crate, however are unwilling to provide other compensation, or even issue an apology.
I used britannialanes.co.uk on the way out to the States and they were excellent. I WISH I'd found someone like them for the way back too. Lares, the company that did the UK side of our relocation back to the UK was also extremely good, I would recommend them.Read more
We are sorry you feel the way you do.
I would like to respond to the information provided in your review as I do think it is important that both sides of the story are provided since this is a public forum:
Your shipment was quoted as 1,500 CF in a 40’ container. We did not send the shipping line container to your home as there were steamship line schedule delays which did not allow us to pull the container for your move date. You were informed of the possible delays prior to booking and then were called and emailed when we received the steamship line schedule change 2 days prior to your move. You understood that the container would not come to your home for loading and you would be charged warehouse handling due to the double handling and approved the charges.
We therefore sent a 26’ truck (which holds 1,800 CF) in place of the container. We sent a 6 man crew which by far exceeds the normal 4 man crew normally dispatched for a shipme nt of your size.
The reason more men were sent was to accommodate a schedule change on your end. Your move was initially booked for 2 weekdays however you changed your dates as you needed to move out of the home on Monday morning as your flights changed.
We therefore moved your shipment to the weekend and sent a larger crew as the movers do not work on Sundays. Your comments that the crew was reduced to one day as Ruby did not want to pay for overnight stay is an inaccurate statement.
On Saturday, everything was packed and loaded into the truck and the crew leader reached out to dispatch at the end of Saturday afternoon and advised there was approximately 200 CF of items left in the garage that did not fit on the truck. Again the truck holds 1,800 CF and there was an additional 200 CF left out which totaled an estimated 2,000 CF (500 CF over the estimated amount).
We therefore proceeded to dispatch a dedicated Sprinter Van early Monday morning (arrived your home at 9:00AM as you were flying out and had to leave the home by 12:00noon) to collect the items that were left behind including the additional packing materials that were not used and left behind as there was no room on the original truck . This was AT NO CHARGE TO YOU although your volume exceed the estimated amount by 500 CF. We did not miscalculate the size of the shipment, but rather you took items you advised the estimator were not being shipping.
In one part of your review, you state the boxes were half empty and in another part of your review, you state the boxes were overfilled and extremely heavy. One statement contradicts the other.
The crew is a professional moving crew who handle international packing for a living, day in and day out. They are trained in packing and inventorying solely for international moves. All items were packed and inventoried. The items that arrived on Monday back to the warehouse from the dedicated sprinter van were added to the initial inventory. There were 374 pieces on the inventory and 374 pieces/items were delivered to your self-storage facility.
Boxes were not opened upon delivery, therefore, we are not sure why you may think items are missing. On the inventory you signed at delivery you state, items may possibly be missing.
We received photos of the contents in the container. We do not see any items damages other than a leg bent on a small dresser. In your complaint, you state damages in plural. There were no damage notations on the delivery documentation, just your comment, “items may possibly be missing”.
You declined/waived insurance that was offered through our company. You mentioned you insured elsewhere. When you reached out to us about damages, we confirmed you purchased insurance elsewhere and to reach out to your insurance carrier.
You refer to incomplete documentation in your complaint, however, all documentation was in order and the container cleared customs prior to the arrival at the port in the UK which allowed us to deliver the goods immediately upon arrival into your self-storage.
The wooden crate cost was reimbursed.
You are requesting thousands of dollars in compensation. We performed your move door to door as contracted. We communicated with you on a regular basis on schedule delays due to current issues we are facing in our industry. We did not charge you for the additional volume shipped nor the dedicated van sent to collect the additional volume as we stand behind our quote (although additional items were taken from those surveyed).
We thank you for your business and we are sorry you are not 100% completely satisfied with our services.
We wish you health and happiness in your new home.Read more
Ruby International did EVERYTHING for us from start to finish. More than door-to-door, it was cabinet/closet/dresser-to-cabinet/closet/dresser. Literally everything packed securely in paper and cardboard, unpacked on the other end, then all packing material hauled away at the end. They literally took all work and responsibility away from us. This is the ONLY way to do a move.
And I can’t say enough about the incredible workers on both ends. The packing efficiency of the US crew was unbelievable and had all of our stuff packed and loaded in 4 hours. And the Costa Rican crew was also top notch and were super friendly and helpful.
I can’t say if the final price was above, below, or typical of other companies, but it was absolutely worth every dollar to have every worry taken off of our shoulders. If I had to do this again I would only call one company.Read more