Ruby International

8.5 (55‎)
i
What customers are saying
pro
Professional (13)
pro
Communication (10)
pro
Price (6)
con
Communication (6)
Services
International removals
Excess baggage
Licenses
License number: 027417
Checked by us on: August 1, 2022
License number: 3177838
Checked by us on: August 1, 2022
Associations
PAIMA

About

Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States. With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession. We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad. We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges. Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping. Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau. Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote.Read more

Sirelo asks...

What makes your company stand out?

Experience, knowledge, communication and customer service. Our owner has 30+ years experience with international relocation. We provide intense training to ensure our clients receive the highest quality of services door to door.

What is your insurance policy? How do you deal with damaged items?

We offer insurance through a third party insurance company, however, in the unfortunate case where a client must place a claim, we provide instructions and guidance on how to proceed with the insurance claim.

What is the best advice you would give to customers?

You will receive numerous service options and price quotations for your one request on line. Do you research, read the information you receive carefully, make the time to speak to the companies you are considering, ask questions and do not always choose what may seem to be the least expensive price quotation.
Have you moved with this company?
We'd love to hear about your experience.

Reviews

84% of the users recommend this moving company
 on Sirelo
Container load from Florida to Spain.
I can’t recommend Rubymoves enough.
From the very start of enquiring into how to ship, to being delivered to my door I was helped every step of the way. They had nothing but patience with two senior citizens and nothing was too much trouble for them.
Absolutely brilliant!
Moved from Florida (United States) to Pilar De La Horadada (Spain)
 on Sirelo
I would highly recommend Ruby Moves to anyone that is looking for international moving services. It can be a very complicated process and [Name removed by Sirelo] helped to ease concerns and made sure my items were transported to completion, as well as that I was updated frequently. Thank you!
pro
Careful with furniture
Moved from Portland (United States) to Birmingham (United Kingdom)
 on Sirelo
I used Ruby International for my recent move from Utah to the Netherlands and had a great experience! [Name removed by Sirelo] responded to my first email within an hour and provided me a great quote. She was quick to respond to all of my questions (via text, which was very convenient!) and was able to get my shipments sent out with only a couple days notice!

She provided detailed instructions on how to pack and label my boxes and they picked them up right from my door. She had told me to plan on about 7-10 days to receive my boxes, so I was pleasantly surprised when my boxes were all delivered 3 days after pick up!

I chose to ship my items in heavy duty plastic storage bins, and two out of five boxes did have cracks on the corners when they arrived, but nothing was damaged.

Overall I am blown away by the service I received and will definitely be utilizing their services again! Also love that they are a women owned and operated business ♥️ Thanks again [Name removed by Sirelo]!Read more
Moved from Lehi (United States) to Rotterdam (Netherlands)
 on Sirelo
Absolutely a horrible experience. They were all attentive until I paid in full then they disappeared. Their quoted did not cover shipping costs which I had to pay in the Philippines. The never reached out to me again. I constantly had to reach out to find out where my shipment was. It took over 4 months to get from Houston to the Philippines. They never provided any status of my shipment. They turned me over to the Philippines agent. When my items where delivered two of the most valuable items which cost me the most to ship where damaged. They obviously dropped my 75 inch TV along the way and delaminated the screen. A Henkel Moore desk that I have had for over 40 years was damaged. When they were contacted by the receiver they simply sent the insurance policy and said 'good luck'. Never Never use them.
con
Careless with furniture
Moved from Houston (United States) to Dumaguete (Philippines)
Response of
Thank you for your review. Below please find responses to your comments:

-there are an estimated 35 documented emails (between ourselves as well as our destination agent in the Philippines and yourself). You were updated on a regular basis on the status of your shipment. Before booking our services, you were informed the door to door transit time is estimated at 12 weeks (door to door delivery was inline with quoted transit time).

Following is a timeline of your shipment:

-Your shipment was paid for on July 24, 2023. -Your shipment was moved to the steamship line for consolidation on July 27, 2023 (you were updated via email and replied thank you-see correspondence below)

From: JT
Date: Thursday, July 27, 2023 at 8:17 AM
To: Helen Shany
Subject: Re: Shipping

Thank you JT

On Jul 27, 2023, at 8:13 PM, Helen Shany wrote:

Good day,
Your shipment is booked and being collected today from our warehouse to move to steamship line consolidation center for loading.
There was an attachment to this email showing arrival time into Cebu port of October 10.

-you were never informed the arrival date was August 15, August 30, Sept 7, Sept 21
-on July 31, 2023, our destination agent reached out to you to introduce themselves and corresponded with you on the import process
-although your emails were consistently abusive and insulting, they were replied to within an hour or less of receipt
-shipment arrived to the port of Cebu on October 12
-upon arrival, shipment was cleared through customs and delivered to your destination on October 19, 2023
-on October 19, you notified us of damage to a desk
-insurance documents with claim details were emailed to you on October 19

Following is one of the abusive/insulting correspondences we received from the client on a regular basis:

"From: JT
Date: Friday, October 20, 2023 at 6:41 AM
To: Helen Shany

AS expected a shitty reply from a shitty company.

JT"
Read more
 on Sirelo
[Name removed by Sirelo] at Ruby International patiently helped me through the paperwork, and my endless questions. She responded to my emails, usually within minutes, and reassured me when I had concerns.
The whole process, and the agents in Belgium and the UK were professional and helpful. I had a little glitch at the UK end, and it was sorted out within a day.
I would recommend Ruby International to anyone making an overseas move. I was well looked after.
pro
Price
Moved from Kalispell (United States) to Ayr (United Kingdom)
Response of
Thank you for your 5 star review. We are grateful for the trust you instilled in Ruby International to move your worldly possessions around the world to your new home. It was truly my pleasure working with you. Wishing you all the best!
 on Sirelo
Rubymoves took care of everything. I would not have been able to deal with all of the different companies and Government departments on my own. The communication was extremely good and I was always able to get answers to my questions in a quick time frame. I recommend them for any international moves.
pro
Communication
Moved from Bellevue (United States) to Davao City (Philippines)
Response of
Thank you for your 5 star review. We are thankful for the trust you instilled in Ruby International to move your worldly possessions around the world to your new home. We wish you the best.

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