Ruby International
85% of the users recommend this moving company
Professional
10
Communication
6
Price
5
Communication
4
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About Ruby International
There's no information available about this mover.
Chamber of Commerce
Ruby International
# 534072
# 534072
Services
International removals
Licenses
Ruby International holds the following relevant licenses:
FMC
Checked by us on: August 1, 2022
License number: 027417
U.S. DoT
Checked by us on: August 1, 2022
License number: 3177838
Type of Mover
This moving company carries out half of the moves themselves and subcontracts the other half.
Reviews
Write a review 85% of the users recommend this moving company
Type of move
34 out of 34 reviews shown
July 23, 2022
EXCELLENTE CUSTOMER SERVICE! From day one I can tell Ruby International want to do business with me. Mrs. [name removed by Sirelo] hold my hand like best friend and walk me through every possible problem I faced. She was very flexible with all my needs. I am sure if I need to pack another container to Europe or anywhere, I will call Mrs. [name removed by Sirelo]. I recommend Ruby International to my best friend and anyone.
THANK YOU VERY MUCH Mrs. [name removed by Sirelo] !
THANK YOU VERY MUCH Mrs. [name removed by Sirelo] !
Moved from Norfolk (United States) to Varna (Bulgaria)
July 19, 2022
[name removed by Sirelo] was professional and helpful from the very first email to the last email. Her response time is very quick, usually within the hour. She is so very knowledgeable about the entire process from start to finish. The forms to fill out have guided instructions so you can’t make a mistake. The moving crews in both the US and Italy were amazing! Also the agent in Italy was easy to work with. The entire international move was so positive for us and we will be forever grateful for the expertise of Ruby Moves.
Communication throughout the entire process.
Moved from Coral Springs (United States) to Pisticci (Italy)
June 13, 2022
From the very beginning [name removed by Sirelo] was very pleasant in working with us to understand the process. Everything went as discussed. Even with the delays attributed to the global pandemic, we are very pleased with the smooth transition from South Carolina to the Philippines. I highly recommend this organization. The people we worked with showed integrity, professionalism as well as kindness in communication throughout the process.
Moved from Charleston (United States) to (Philippines)
May 30, 2022
We used Ruby for our move from Florida, USA to Oslo, Norway. They were quick to respond by email when we asked for a quote, while other companies either didn't respond accurately or kept pushing to speak on the phone. We chose door-to-door service and packed everything ourselves. The move took about 3.5 months, and during this time they answered our emails very quickly and professionally. The guy who picked up the boxes and the team that delivered them were great, efficient and friendly. Everything arrived in great condition, we were very happy with their service all around!
Responsive
Moved from Florida (United States) to Oslo (Norway)
May 21, 2022
I shipped two boxes and a suitcase. The suitcase arrived alright. One box reached a week later. The other box took longer and came fully destroyed. It wasn't even in the original box that I had packed it in.
Helpful and Quick before you place the order
No communication after.
Moved from Denver (United States) to Amstelveen (The Netherlands)
Response of Ruby International
May 25, 2022
Hello and thank you for review. We are sorry to hear of your dissatisfaction on SiRelo. Your boxes/suitcase were self-packed and shipped via FedEx. We have not received any comments and/or complaints from you since the items were collected or even after delivery. If you purchased insurance on the value of your items, you are eligible to place a claim through the insurance company for any loss of the item or box (if applicable).
We wish you all the best in your new home.
We wish you all the best in your new home.
April 15, 2022
Website at rubymoves.com
On a recent move (July 2021, finally delivering 1/4 of items in March 2022) from Connecticut to Ireland, they lost 3/4 of our shipment and destroyed the remainder due to shoddy packing. The packers arrived three hours late, then basically threw things into boxes and loaded it into their truck, telling me they would “repack at the warehouse.” They didn’t.
Owners [names removed by Sirelo] have refused to help recover my things. They have been gaslighting and victim blaming throughout this heartbreaking experience, even threatening (by phone, which I should have recorded).
Subsequently I have found out they have over a decade of complaints against them, operating under different company names.
The “service” they have provided has bordered on criminal. They will sound reassuring and make promises to get you to pay up and then basically get rid of your belongings and tell you to try and claim insurance without any apology or effort to recover your items. You might get pittance back for your items but they still get paid the full amount for the services they neglected to provide
https://www.complaintsboard.com/move-management-horrible-movers-appear-again-*******
https://www.movingscam.com/forum/search.php?keywords=[names removed by Sirelo]
On a recent move (July 2021, finally delivering 1/4 of items in March 2022) from Connecticut to Ireland, they lost 3/4 of our shipment and destroyed the remainder due to shoddy packing. The packers arrived three hours late, then basically threw things into boxes and loaded it into their truck, telling me they would “repack at the warehouse.” They didn’t.
Owners [names removed by Sirelo] have refused to help recover my things. They have been gaslighting and victim blaming throughout this heartbreaking experience, even threatening (by phone, which I should have recorded).
Subsequently I have found out they have over a decade of complaints against them, operating under different company names.
The “service” they have provided has bordered on criminal. They will sound reassuring and make promises to get you to pay up and then basically get rid of your belongings and tell you to try and claim insurance without any apology or effort to recover your items. You might get pittance back for your items but they still get paid the full amount for the services they neglected to provide
https://www.complaintsboard.com/move-management-horrible-movers-appear-again-*******
https://www.movingscam.com/forum/search.php?keywords=[names removed by Sirelo]
Accommodating and reassuring to get your business
Destructive, dishonest, irresponsible
Moved from Connecticut (United States) to Dublin (Ireland)
Response of Ruby International
April 19, 2022
Dear Ms. Y. H,
It has come to the attention of the Customer Relations Division at Ruby International that your dissatisfaction with your move has escalated to the harassment of individual employees of Ruby International. This letter serves as notice to stop your harassment of Ruby International employees as well as to stop inciting false reviews of Ruby International by individuals who have not been serviced by Ruby International. If you do not Ruby International will be forced to take legal action against you for defamation and false claims.
It is a shame you were not satisfied with the condition in which your goods arrived at your new home. At the time of packing, you were provided with a Waiver of Responsibility which contained a comment. You noted the packing services done by U.S. International Movers was to your satisfaction. A copy of this has been attached. It is an unfortunate part of the business of moving that during transit overseas, items can b ecome damaged or broken. Therefore, it is common practice for Ruby International to offer insurance to help ease the loss of these items and compensate you for the damages incurred if/when incurred. This is an industry standard.
We have copies of your insurance documentation you signed, stating you understood the procedures of what happens if you would need to make a claim with the insurance company, Pac Global. Furthermore, while we do understand the loss of personal items is upsetting, it is stated in Ruby International’s Terms and Conditions that Ruby International is not liable for any damage incurred while goods are in transit to their destination, and you should purchase insurance for any potential damages.
The “commercial value” of your items has nothing to do with the replacement value for insurance purposes. We have attached your insurance paperwork which shows you chose to insure your goods for $6,000.00. Both signed documents have been attached for your convenience with your signature and the date highlighted.
Furthermore, we have been alerted to a comment you left under a post on Ruby International’s Facebook page which shows that you consciously undervalued your goods to avoid paying Irish custom duties. A copy of the comment is attached. You were alerted by Ruby International in documentation provided at the time of booking that based on your status you would be liable for custom duties to the Irish government. Intentionally undervaluing goods to avoid paying duties is an act of fraud. Ruby International has alerted Irish customs of your actions.
Lastly, Helen has shown us that under a condolence post for a friend’s mother who passed away that she made on her personal LinkedIn, you found it a place to express your dissatisfaction with your move. This constitutes as harassment of an employee of the company, and we ask you to refrain from doing so any further.
Once again, should you continue to harass Ruby International’s employees we cannot stop them from filing a civil suit against you for defamation and/or harassment. Please govern yourself accordingly.
Ruby International
Customer Relations Division
It has come to the attention of the Customer Relations Division at Ruby International that your dissatisfaction with your move has escalated to the harassment of individual employees of Ruby International. This letter serves as notice to stop your harassment of Ruby International employees as well as to stop inciting false reviews of Ruby International by individuals who have not been serviced by Ruby International. If you do not Ruby International will be forced to take legal action against you for defamation and false claims.
It is a shame you were not satisfied with the condition in which your goods arrived at your new home. At the time of packing, you were provided with a Waiver of Responsibility which contained a comment. You noted the packing services done by U.S. International Movers was to your satisfaction. A copy of this has been attached. It is an unfortunate part of the business of moving that during transit overseas, items can b ecome damaged or broken. Therefore, it is common practice for Ruby International to offer insurance to help ease the loss of these items and compensate you for the damages incurred if/when incurred. This is an industry standard.
We have copies of your insurance documentation you signed, stating you understood the procedures of what happens if you would need to make a claim with the insurance company, Pac Global. Furthermore, while we do understand the loss of personal items is upsetting, it is stated in Ruby International’s Terms and Conditions that Ruby International is not liable for any damage incurred while goods are in transit to their destination, and you should purchase insurance for any potential damages.
The “commercial value” of your items has nothing to do with the replacement value for insurance purposes. We have attached your insurance paperwork which shows you chose to insure your goods for $6,000.00. Both signed documents have been attached for your convenience with your signature and the date highlighted.
Furthermore, we have been alerted to a comment you left under a post on Ruby International’s Facebook page which shows that you consciously undervalued your goods to avoid paying Irish custom duties. A copy of the comment is attached. You were alerted by Ruby International in documentation provided at the time of booking that based on your status you would be liable for custom duties to the Irish government. Intentionally undervaluing goods to avoid paying duties is an act of fraud. Ruby International has alerted Irish customs of your actions.
Lastly, Helen has shown us that under a condolence post for a friend’s mother who passed away that she made on her personal LinkedIn, you found it a place to express your dissatisfaction with your move. This constitutes as harassment of an employee of the company, and we ask you to refrain from doing so any further.
Once again, should you continue to harass Ruby International’s employees we cannot stop them from filing a civil suit against you for defamation and/or harassment. Please govern yourself accordingly.
Ruby International
Customer Relations Division
April 12, 2022
We used Ruby International to pack our household goods up and ship it to the UK from North Carolina. To date (April 2022) they have completed the house packing and container loading. Our planned vessel sailing date is 16th April, once our container arrives in the UK Ruby will arrange to have it delivered to our UK home. At this point in the process Ruby International have been really good. Every one we have spoken to has been really helpful with clear and concise details. The packing team that arrived to pack up our house could not have been nicer, they cleared and packed everything within 5 hours, really nice guys. We also had many quotes from other suppliers to move us back to the UK. Ruby International did come back with a competitive price, not the cheapest but we liked there approach, we felt like we could trust what they said they would do and to date they have.
Moved from Cary (United States) to Angmering (United Kingdom)
April 10, 2022
The team at Ruby International did everything they could to help me during a very trying time in Seattle. I so appreciated the patience, professionalism, courtesy, and realistic expectation setting. Response times by the RI team were immediate amidst a bizarre time of navigating consistently frustrating circumstances. They went above and beyond, trying everything within their power to accommodate all of my requests.
Customer Service
Courteous and patient
Moved from Seattle (United States) to Athens (Greece)
April 8, 2022
Ruby International movers did a great job for me and my family… again. Fair price, met expectations and good communication. Highly recommended.
Communication
Service
Moved from Tel Aviv (Israel) to Miami (United States)
March 11, 2022
I was impressed with the service, I received my belongings in 3 weeks time delivered to my door.
Ruby International as a very good team
Ruby International as a very good team
Moved from Miami (United States) to Genova (Italy)
February 11, 2022
I moved from Cleveland to St. John's in NL, Canada, on the very eastern corner of the continent. It was indeed a long move. But the company was able to help in every stage from loading, transport and unloading. They were also in very clear communication, and very prompt in replying to messages. I would recommend them for a long move.
Communication
Moved from Euclid (United States) to St John\'s (Canada)
January 28, 2022
Overall a good experience, moving from an apartment in California to a house near Toronto. Took longer than expected (~2.5 months from pickup to drop-off), but this may be expected due to Covid. The pickup and drop off (and experience with the separate moving companies that performed those) went well, and when I did have questions for Ruby they were generally quick to respond. One note is that I did not receive updates as frequently as I was expecting (e.g. there may have been a checkpoint date in the moving process which I did not hear any feedback by, and then when I emailed to check in, found the date had slipped), and as someone who is moving internationally for the first time this can be concerning. However, as mentioned everything ended up arriving in good order and feedback was generally quick when I reached out so overall would recommend Ruby as a moving company/broker.
Price
Movers
Update Frequency
Moved from Santa Clara (United States) to Toronto (Canada)
January 26, 2022
The initial move was a mess. Some of our items were not delivered.. on this basis i wrote a very poor report.
However, they worked hard to recover and today, three months later, the remainder of our shipment arrived. For theie efforts i am upgrading thre review because they had problems with their Mexican agent who took a lot of pinning down
However, they worked hard to recover and today, three months later, the remainder of our shipment arrived. For theie efforts i am upgrading thre review because they had problems with their Mexican agent who took a lot of pinning down
Very good experience packing the items
Ruby continued to pursue my missing items with the agent in mexico
Mexican agent Los some of my stuff
Took 3 months for the missing items to be delivered
Moved from Las Vegas (United States) to La Paz (Mexico)
January 24, 2022
Everything was handled and delivered as promised. Every one that I talked to and emailed were quick to respond and very kind. I ws totally 100% positive because of my communication with them. As promised all went well. THANK YOU
No cons
Moved from Phoenix (United States) to Mississauga (Canada)
January 20, 2022
We shipped 120 boxes of household goods. Ruby shipped the boxes to Long Beach then to San Diego then to Cabo San Lucas and then to San Jose del Cabo. They were loaded and unloaded at least three times, possibly four.
All of the boxes arrived crushed and damaged, and there was extensive breakage to the items inside the boxes. The boxes were well packed by Labrano Movers of Palm Springs and they were inspected by Ruby representatives before the shipment departed.
Ruby offers insurance but it is a scam. It includes a weasel clause which denies payment unless the entire shipment is lost or stolen; unlikely to ever happen.
One item, a brand new steam oven in its original packaging had been crushed and the glass front was shattered.
Ruby claims their liability is limited to the value of the insurance; in other words, nothing.
Do not use these guys.
All of the boxes arrived crushed and damaged, and there was extensive breakage to the items inside the boxes. The boxes were well packed by Labrano Movers of Palm Springs and they were inspected by Ruby representatives before the shipment departed.
Ruby offers insurance but it is a scam. It includes a weasel clause which denies payment unless the entire shipment is lost or stolen; unlikely to ever happen.
One item, a brand new steam oven in its original packaging had been crushed and the glass front was shattered.
Ruby claims their liability is limited to the value of the insurance; in other words, nothing.
Do not use these guys.
Moved from Palm Springs, Ca (United States) to San Jose Del Cabo (Mexico)
Response of Ruby International
January 24, 2022
Thank you for your review. I am sorry to hear of your dis-satisfaction.
You hired us to collect and ship all your packed by owner boxes from your self-storage in California to your self-storage in Cabo.
We did not professionally pack any of your items although the service was offered, however declined. Your comments were “I do not want to spend additional money for packing or insurance as the items being shipped are not valuable”. You continued to mention in our conversation there were only (2) outdoor statues which were valuable, and you preferred to take them in your car.
The boxes were collected from your self-storage directly into our truck in California and transported directly to our Mexican truck for clearance and delivery.
Our Mexican affiliate delivered your goods directly to your local Cabo storage facility.
Out of your 120 boxes shipped which you self-packed, you reported (2) damages, one vase and one mixer. Although, we make every effort to ha ndle the items with care, unfortunately sometimes there are damages when moving (especially when items are packed by owner rather than professionally packed with the correct materials). We do offer insurance for these instances; however, you declined the coverage.
Please feel free to reach out to us should you wish to discuss further.
You hired us to collect and ship all your packed by owner boxes from your self-storage in California to your self-storage in Cabo.
We did not professionally pack any of your items although the service was offered, however declined. Your comments were “I do not want to spend additional money for packing or insurance as the items being shipped are not valuable”. You continued to mention in our conversation there were only (2) outdoor statues which were valuable, and you preferred to take them in your car.
The boxes were collected from your self-storage directly into our truck in California and transported directly to our Mexican truck for clearance and delivery.
Our Mexican affiliate delivered your goods directly to your local Cabo storage facility.
Out of your 120 boxes shipped which you self-packed, you reported (2) damages, one vase and one mixer. Although, we make every effort to ha ndle the items with care, unfortunately sometimes there are damages when moving (especially when items are packed by owner rather than professionally packed with the correct materials). We do offer insurance for these instances; however, you declined the coverage.
Please feel free to reach out to us should you wish to discuss further.
January 12, 2022
Completely professional, knowledgeable, polite, easy access to communicate with. Everything went perfect. The packers were punctual, polite, and respectful to me and my belongings.
Professional
Knowledgeable, walked us through every step.
Nothing negative.
Moved from San Antonio (United States) to Zacatecas (Mexico)
December 21, 2021
Ruby arranged everything pretty fast. They offered me a good price which was exactly what it was charged in the end. They were very helpful with concerns that came out during the process. The packages reached the destination quicker than expected.
Moved from Brooklyn (United States) to Ciudad Real (Spain)
November 22, 2021
This company is a scam. Thy were less than half price in 12 bids I collected. I signed their proposal. I drove 10 hours to Atlanta to meet them at storage. They had a two man crew to pick up my boxed up personal things. The pick up was 2 hours late as “his partner to help could not make it” They contacted me about some documents when I texted them as I never received as I was there assisting the pick up to sign off on everything and sign the document. I complained about a two hour late arrival and was told THEN the documents had to be done before pick up. They were unable until Monday as I was there Saturday. I asked the question about the safety of my boxes without these documents i expected Friday at pick up. She then said she did not like my comment or question and cancelled the move after I had driven 10 hours and another turn around 10 hours home. These people are a scam.
No pros
No explanation of their process no guarantee fees will not be added.
Moved from Atlanta (United States) to Goteborg (Sweden)
Response of Ruby International
November 25, 2021
Thank you for your review.
Our crew was scheduled to arrive at 11:00AM on move date and our foreman contacted you to let you know he was running ½ hour late and would be out to you by 11:30AM.
Upon completion of your conversation with our foreman, you sent us a text message referring to your concern of theft. This in addition to not completing our export documentation (although being requested to complete on numerous occasions prior to your move date) and various discrepancies in your comments/conversation with our dispatcher the morning of move date, we made a company decision to cancel your move with our company and have since returned your deposit.
We do not take comments regarding theft lightly.
We apologize for the inconvenience and wish you well.
Our crew was scheduled to arrive at 11:00AM on move date and our foreman contacted you to let you know he was running ½ hour late and would be out to you by 11:30AM.
Upon completion of your conversation with our foreman, you sent us a text message referring to your concern of theft. This in addition to not completing our export documentation (although being requested to complete on numerous occasions prior to your move date) and various discrepancies in your comments/conversation with our dispatcher the morning of move date, we made a company decision to cancel your move with our company and have since returned your deposit.
We do not take comments regarding theft lightly.
We apologize for the inconvenience and wish you well.
November 19, 2021
[name removed by Sirelo] of Rubymoves immediately understood the importance and sensitivity of the unusual packing/shipping requirements of this precious religious and historical relic. Despite the complexity of arrangements, the shipment arrived securely almost a week earlier than scheduled, which was very helpful.
Personal service
Reasonable cost
Moved from Boston (United States) to Potsdam (Germany)
November 5, 2021
I was promptly informed at all stages of the move so far (the move is yet to be completed). The movers were punctual and efficient.
Facilitated filling in all docs
Flexibility
Providing info on progress
Moved from Seattle (United States) to Rome (Italy)
November 2, 2021
Highly recommended. My move from Saint Louis, Mo to West Java, Indonesia, half way around the world. From the beginning I was provided with information need for the move. I have moved multiple times before where my employer took care of the move, but this was the first time for me to do it. Moving to another country was a major move and was concerned over the procedures and customs. I asked numerous questions, which they were always quick to reply.
The movers that came to my house and packed my stuff were friendly and took great care of packing my items. During these trying times with the pandemic and shipping holdups, they kept me informed of the status of my shipment.
When my items were to arrive in Singapore, they gave me a heads up and let me know what the turn around time would be to arrive in Jakarta, go through customs and finally make it to my house. After completing customs, my household goods were delivered the next day. Those that delivered my stuff again were courteous and professional.
I would have never thought of doing this move on my own and grateful for the help and services of Ruby International.
The movers that came to my house and packed my stuff were friendly and took great care of packing my items. During these trying times with the pandemic and shipping holdups, they kept me informed of the status of my shipment.
When my items were to arrive in Singapore, they gave me a heads up and let me know what the turn around time would be to arrive in Jakarta, go through customs and finally make it to my house. After completing customs, my household goods were delivered the next day. Those that delivered my stuff again were courteous and professional.
I would have never thought of doing this move on my own and grateful for the help and services of Ruby International.
Worry free
Professional service
Moved from Saint Charles (United States) to Cipanas, Java (Indonesia)
November 2, 2021
I had a dream of moving to Costa Rica for many years and absolutely no idea how to obtain it. I had many questions about the logistics of it all. I presented many challenges. [name removed by Sirelo] was an angel to me. So patient and commited to me. She brought assurance and a calm demeanor. Answering my numerous and offten repeated questions. Each with a clear and professional posture. All was happening durring this pandemic. When the ships were backed up for weeks out at sea, can you immagine the stress her clients put on her ? You wouldnt know it when speaking to her. You are her concern.
The container came when scheduled to my front door.
Insurance
Moved from Woodland (United States) to Rio Grande (Costa Rica)
October 20, 2021
It was last minute call and they sent the crew same day in the same time sent the offer which very good for me. The guys were very professional and experience.
I recommend this company to everybody.
Thank you guys.
I recommend this company to everybody.
Thank you guys.
Moved from Miami (United States) to Larissa (Greece)
October 13, 2021
The people at Ruby Internationals helped me move internationally with so much care and reassurance. I made a move from the States to the Netherlands for grad school, and as a young person who have no experience with large moves before, I was anxious about which company to choose from and the price tag (because I'm quite frugal with my income). But when interacting with this company, their communication was so great, from answering all of my questions, making changes to the quotes, replying to emails with quickness, to empathizing with my worries. When packing my boxes up, they gave clear instructions (even with a video tutorial!). Honestly, I felt that my belongings were very secured in their hands, and the shipment came exactly 1 week later (just as they quoted for me). The whole experience was super pleasant, I definitely would recommend this moving company to anyone that I meet from now on! Super affordable price, trusting voices, and good reputation
Fast and engaging communication
Affordable price
Moved from Sioux City (United States) to Delft (The Netherlands)
October 10, 2021
From my initial contact with [name removed by Sirelo] I was comfortable that Ruby International knew the unique challenges of the country to which I was moving. [name removed by Sirelo] confidence along with [name removed by Sirelo] who performed the survey and [name removed by Sirelo], who guided me through the paperwork, kept me calm and focused. Additionally, I am grateful for their kindness and patience throughout the process. I was also impressed with [name removed by Sirelo] and the crew from Ruby International who did the 'heavy lifting.' They were on-time, efficient and took care of my items pleasantly and professionally. Thank you! I can only hope the local experience in Port of Spain is as delightful!
Great Customer Service!
Seamless experience
Moved from New York (United States) to Port Of Spain (Trinidad and Tobago)
October 10, 2021
I was looking for a shipping company that had good ratings and cared for their customers. I started talking to [name removed by Sirelo] and she was there every step of the way. If I had questions (and I did) she answered every one of them. I have move items to ship and she will be the first I contact.
Great customer service
Reasonable shipping cost
Cannot ship anything above 40”
Moved from San Antonio (United States) to Puerta Plata (Dominican Republic)
September 29, 2021
Ruby Int'l made the entire process smooth and easy. They provided insight and advise clear instructions throughout the entire process. Also, they supported the entire time, door to door as promised.
Moved from Livermore (United States) to Esson (Germany)
September 13, 2021
Ruby International provided fast, responsive, and quality service even when unexpected obstacles became apparent. My household goods were packed securely and have no damage, best of all my motorcycle looks exactly the same as when they put it into the container, I would trust them to move any vehicle.
Responsive
Professional
Moved from San Antonio (United States) to Bury St. Edmunds (United Kingdom)
September 9, 2021
[names removed by Sirelo] are really professional and prompt with their work. Really appreciated and this company is definitely one the best to deal with. Furthermore, they are quite persistent in getting in touch with you, and as customer, this is something I definitely appreciate and value.
Professional
Fair price
Moved from Houston (United States) to Kl (Malaysia)
September 8, 2021
Great company, MF Logistics went out of their way. [name removed by Sirelo] was stellar, took care of us door to door. Highly recommended.
Service
Reliability
Moved from Seattle (United States) to Villa De Leyva (Colombia)
August 25, 2021
DO NOT USE THIS COMPANY, unless you want your stuff to go missing / be damaged.
I contracted Ruby International to move us from the East Coast of the USA back to Bristol in the UK, and it was a disaster from start to finish. We contracted Ruby to export wrap and move our possessions, as well as doing all the import paperwork. Here are some of the issues we experienced:
Team sent not big enough to pack
Not long enough allowed to properly export pack (originally Ruby were going to send a team for two days, but reduced this to one day at the last minute. I expressed concern about this, but they assured me this would be sufficient time. The crew sent made it clear that they only had one day because Ruby did not want to pay for the overnight stay for the crew)
Team sent not proficient in packing. Many boxes half full, many items inappropriately packed, with unwrapped glassware next to other kitchen equipment, unwrapped paintings placed on top of clothes etc.
My husband and I ended up taking apart beds and packing items ourselves (despite paying them over $11k) as the crew became stroppy, started shouting at each other, and just weren't packing our stuff
Many items not wrapped at all, and just thrown into the container
As there was an issue with the container being released, Ruby sent a removal lorry and repacked our items into the container later. They miscalculated the size of lorry required, and packed things so badly (half full boxes, legs not removed from tables etc) that they couldn't fit everything in. They then indicated that they would charge us to pick up the remaining items / asked if we really needed the items left behind ... in the end they picked it up and didn't double charge us, but this was after a great deal of stress
Items missing
Items damaged
Boxes overfilled and extremely heavy, which resulted in some of them splitting
Incomplete inventory that was impossible for the UK removal company to use
Removal crew in the UK commented that it was one of the worst packing jobs they'd seen. They were unable to use the inventory to see if anything was missing, so ended up just counting the boxes / other items off the container
I paid $125 for a crate for a valuable painting. No crate was used.
[name removed by Sirelo], one of the directors, assured me prior to engaging them, that every single one of our possessions would be treated with the utmost care, and that they wanted to provide 'excellent', not just 'good' customer service ... evidently this was an empty sales line
I have asked Ruby International on multiple occasions for a refund for the crate and for a plan for compensation. They have now agreed to refund the money for the missing crate, however are unwilling to provide other compensation, or even issue an apology.
I used britannialanes.co.uk on the way out to the States and they were excellent. I WISH I'd found someone like them for the way back too. Lares, the company that did the UK side of our relocation back to the UK was also extremely good, I would recommend them.
I contracted Ruby International to move us from the East Coast of the USA back to Bristol in the UK, and it was a disaster from start to finish. We contracted Ruby to export wrap and move our possessions, as well as doing all the import paperwork. Here are some of the issues we experienced:
Team sent not big enough to pack
Not long enough allowed to properly export pack (originally Ruby were going to send a team for two days, but reduced this to one day at the last minute. I expressed concern about this, but they assured me this would be sufficient time. The crew sent made it clear that they only had one day because Ruby did not want to pay for the overnight stay for the crew)
Team sent not proficient in packing. Many boxes half full, many items inappropriately packed, with unwrapped glassware next to other kitchen equipment, unwrapped paintings placed on top of clothes etc.
My husband and I ended up taking apart beds and packing items ourselves (despite paying them over $11k) as the crew became stroppy, started shouting at each other, and just weren't packing our stuff
Many items not wrapped at all, and just thrown into the container
As there was an issue with the container being released, Ruby sent a removal lorry and repacked our items into the container later. They miscalculated the size of lorry required, and packed things so badly (half full boxes, legs not removed from tables etc) that they couldn't fit everything in. They then indicated that they would charge us to pick up the remaining items / asked if we really needed the items left behind ... in the end they picked it up and didn't double charge us, but this was after a great deal of stress
Items missing
Items damaged
Boxes overfilled and extremely heavy, which resulted in some of them splitting
Incomplete inventory that was impossible for the UK removal company to use
Removal crew in the UK commented that it was one of the worst packing jobs they'd seen. They were unable to use the inventory to see if anything was missing, so ended up just counting the boxes / other items off the container
I paid $125 for a crate for a valuable painting. No crate was used.
[name removed by Sirelo], one of the directors, assured me prior to engaging them, that every single one of our possessions would be treated with the utmost care, and that they wanted to provide 'excellent', not just 'good' customer service ... evidently this was an empty sales line
I have asked Ruby International on multiple occasions for a refund for the crate and for a plan for compensation. They have now agreed to refund the money for the missing crate, however are unwilling to provide other compensation, or even issue an apology.
I used britannialanes.co.uk on the way out to the States and they were excellent. I WISH I'd found someone like them for the way back too. Lares, the company that did the UK side of our relocation back to the UK was also extremely good, I would recommend them.
None
Too many to list. See description
Moved from Portsmouth, Nh (United States) to Bristol (United Kingdom)
Response of Ruby International
August 27, 2021
Thank you for your review and comments.
We are sorry you feel the way you do.
I would like to respond to the information provided in your review as I do think it is important that both sides of the story are provided since this is a public forum:
Your shipment was quoted as 1,500 CF in a 40’ container. We did not send the shipping line container to your home as there were steamship line schedule delays which did not allow us to pull the container for your move date. You were informed of the possible delays prior to booking and then were called and emailed when we received the steamship line schedule change 2 days prior to your move. You understood that the container would not come to your home for loading and you would be charged warehouse handling due to the double handling and approved the charges.
We therefore sent a 26’ truck (which holds 1,800 CF) in place of the container. We sent a 6 man crew which by far exceeds the normal 4 man crew normally dispatched for a shipme nt of your size.
The reason more men were sent was to accommodate a schedule change on your end. Your move was initially booked for 2 weekdays however you changed your dates as you needed to move out of the home on Monday morning as your flights changed.
We therefore moved your shipment to the weekend and sent a larger crew as the movers do not work on Sundays. Your comments that the crew was reduced to one day as Ruby did not want to pay for overnight stay is an inaccurate statement.
On Saturday, everything was packed and loaded into the truck and the crew leader reached out to dispatch at the end of Saturday afternoon and advised there was approximately 200 CF of items left in the garage that did not fit on the truck. Again the truck holds 1,800 CF and there was an additional 200 CF left out which totaled an estimated 2,000 CF (500 CF over the estimated amount).
We therefore proceeded to dispatch a dedicated Sprinter Van early Monday morning (arrived your home at 9:00AM as you were flying out and had to leave the home by 12:00noon) to collect the items that were left behind including the additional packing materials that were not used and left behind as there was no room on the original truck . This was AT NO CHARGE TO YOU although your volume exceed the estimated amount by 500 CF. We did not miscalculate the size of the shipment, but rather you took items you advised the estimator were not being shipping.
In one part of your review, you state the boxes were half empty and in another part of your review, you state the boxes were overfilled and extremely heavy. One statement contradicts the other.
The crew is a professional moving crew who handle international packing for a living, day in and day out. They are trained in packing and inventorying solely for international moves. All items were packed and inventoried. The items that arrived on Monday back to the warehouse from the dedicated sprinter van were added to the initial inventory. There were 374 pieces on the inventory and 374 pieces/items were delivered to your self-storage facility.
Boxes were not opened upon delivery, therefore, we are not sure why you may think items are missing. On the inventory you signed at delivery you state, items may possibly be missing.
We received photos of the contents in the container. We do not see any items damages other than a leg bent on a small dresser. In your complaint, you state damages in plural. There were no damage notations on the delivery documentation, just your comment, “items may possibly be missing”.
You declined/waived insurance that was offered through our company. You mentioned you insured elsewhere. When you reached out to us about damages, we confirmed you purchased insurance elsewhere and to reach out to your insurance carrier.
You refer to incomplete documentation in your complaint, however, all documentation was in order and the container cleared customs prior to the arrival at the port in the UK which allowed us to deliver the goods immediately upon arrival into your self-storage.
The wooden crate cost was reimbursed.
You are requesting thousands of dollars in compensation. We performed your move door to door as contracted. We communicated with you on a regular basis on schedule delays due to current issues we are facing in our industry. We did not charge you for the additional volume shipped nor the dedicated van sent to collect the additional volume as we stand behind our quote (although additional items were taken from those surveyed).
We thank you for your business and we are sorry you are not 100% completely satisfied with our services.
We wish you health and happiness in your new home.
We are sorry you feel the way you do.
I would like to respond to the information provided in your review as I do think it is important that both sides of the story are provided since this is a public forum:
Your shipment was quoted as 1,500 CF in a 40’ container. We did not send the shipping line container to your home as there were steamship line schedule delays which did not allow us to pull the container for your move date. You were informed of the possible delays prior to booking and then were called and emailed when we received the steamship line schedule change 2 days prior to your move. You understood that the container would not come to your home for loading and you would be charged warehouse handling due to the double handling and approved the charges.
We therefore sent a 26’ truck (which holds 1,800 CF) in place of the container. We sent a 6 man crew which by far exceeds the normal 4 man crew normally dispatched for a shipme nt of your size.
The reason more men were sent was to accommodate a schedule change on your end. Your move was initially booked for 2 weekdays however you changed your dates as you needed to move out of the home on Monday morning as your flights changed.
We therefore moved your shipment to the weekend and sent a larger crew as the movers do not work on Sundays. Your comments that the crew was reduced to one day as Ruby did not want to pay for overnight stay is an inaccurate statement.
On Saturday, everything was packed and loaded into the truck and the crew leader reached out to dispatch at the end of Saturday afternoon and advised there was approximately 200 CF of items left in the garage that did not fit on the truck. Again the truck holds 1,800 CF and there was an additional 200 CF left out which totaled an estimated 2,000 CF (500 CF over the estimated amount).
We therefore proceeded to dispatch a dedicated Sprinter Van early Monday morning (arrived your home at 9:00AM as you were flying out and had to leave the home by 12:00noon) to collect the items that were left behind including the additional packing materials that were not used and left behind as there was no room on the original truck . This was AT NO CHARGE TO YOU although your volume exceed the estimated amount by 500 CF. We did not miscalculate the size of the shipment, but rather you took items you advised the estimator were not being shipping.
In one part of your review, you state the boxes were half empty and in another part of your review, you state the boxes were overfilled and extremely heavy. One statement contradicts the other.
The crew is a professional moving crew who handle international packing for a living, day in and day out. They are trained in packing and inventorying solely for international moves. All items were packed and inventoried. The items that arrived on Monday back to the warehouse from the dedicated sprinter van were added to the initial inventory. There were 374 pieces on the inventory and 374 pieces/items were delivered to your self-storage facility.
Boxes were not opened upon delivery, therefore, we are not sure why you may think items are missing. On the inventory you signed at delivery you state, items may possibly be missing.
We received photos of the contents in the container. We do not see any items damages other than a leg bent on a small dresser. In your complaint, you state damages in plural. There were no damage notations on the delivery documentation, just your comment, “items may possibly be missing”.
You declined/waived insurance that was offered through our company. You mentioned you insured elsewhere. When you reached out to us about damages, we confirmed you purchased insurance elsewhere and to reach out to your insurance carrier.
You refer to incomplete documentation in your complaint, however, all documentation was in order and the container cleared customs prior to the arrival at the port in the UK which allowed us to deliver the goods immediately upon arrival into your self-storage.
The wooden crate cost was reimbursed.
You are requesting thousands of dollars in compensation. We performed your move door to door as contracted. We communicated with you on a regular basis on schedule delays due to current issues we are facing in our industry. We did not charge you for the additional volume shipped nor the dedicated van sent to collect the additional volume as we stand behind our quote (although additional items were taken from those surveyed).
We thank you for your business and we are sorry you are not 100% completely satisfied with our services.
We wish you health and happiness in your new home.
July 14, 2021
We had read all kinds of horror stories about containers getting stuck for weeks or months in customs or prices jumping up for various reasons. Also it was a nightmarish thought, having to do all the packing, cataloging, paperwork, customs negotiating, unpacking, and on and on. But….
Ruby International did EVERYTHING for us from start to finish. More than door-to-door, it was cabinet/closet/dresser-to-cabinet/closet/dresser. Literally everything packed securely in paper and cardboard, unpacked on the other end, then all packing material hauled away at the end. They literally took all work and responsibility away from us. This is the ONLY way to do a move.
And I can’t say enough about the incredible workers on both ends. The packing efficiency of the US crew was unbelievable and had all of our stuff packed and loaded in 4 hours. And the Costa Rican crew was also top notch and were super friendly and helpful.
I can’t say if the final price was above, below, or typical of other companies, but it was absolutely worth every dollar to have every worry taken off of our shoulders. If I had to do this again I would only call one company.
Ruby International did EVERYTHING for us from start to finish. More than door-to-door, it was cabinet/closet/dresser-to-cabinet/closet/dresser. Literally everything packed securely in paper and cardboard, unpacked on the other end, then all packing material hauled away at the end. They literally took all work and responsibility away from us. This is the ONLY way to do a move.
And I can’t say enough about the incredible workers on both ends. The packing efficiency of the US crew was unbelievable and had all of our stuff packed and loaded in 4 hours. And the Costa Rican crew was also top notch and were super friendly and helpful.
I can’t say if the final price was above, below, or typical of other companies, but it was absolutely worth every dollar to have every worry taken off of our shoulders. If I had to do this again I would only call one company.
Everything was positive.
Moved from Edmond, Ok (United States) to San Ramon (Costa Rica)
July 13, 2021
They came when they said they would the men worked very well and they delivered my merchandise the same day with a lot of care.
Moved from Miami Beach (United States) to Surfside (United States)
June 4, 2021
I had an absolutely amazing experience with Ruby International! They made my move 1000% better without needing me to worry about anything. I compared at least 8 companies, their rates are the best. I was skeptical at first given their best rate and was afraid that they will have hidden fees as I saw from other company's review. On top of that, Ruby International did not have a lot of reviews online so I wasn't sure whether the company is legit. However, the company had repeatedly followed up and answered all of my questions in a super responsive manner despite I am a small customer with only $300 value. [Name removed by Sirelo], an exceptional customer service representative, also contacted me directly via text and phone and patiently explained to me that they just recently open their B2C arm. [Name removed by Sirelo] provides top-notch customer service, so I trusted him and tried Ruby International. I kept changing my box sizes and they do not mind giving me new quotes. [Name removed by Sirelo] promptly helps me schedule and reschedule pick-ups accommodating to my last-minute changing schedules. [Name removed by Sirelo] also helped to contact FedEx due to their failure to pick up my boxes on time. I was still worried that my boxes might get extra charges upon delivery because the price was pretty good, but my mom called me a few days after saying the boxes arrived without extra charges! If you want your move to be seamless and stress-free, Ruby International is definitely for you, their customer service and prompt actions will make sure you get everything sorted for your last-minute moves!
Exceptional Customer Service
Seamless Experience
Moved from New York (United States) to Hong Kong (Hong Kong)
