Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States. With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession. We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad. We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges. Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping. Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau. Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote.Read more
Back
To set the record straight: your assigned salesperson was respectful, communicative, and accommodating throughout, generous to a fault. To characterize him as “arrogant” or “inept” is simply untrue and deeply unfair.
Regarding crating: you were offered professional-grade solid wood crating, which is the only type we provide. You explicitly declined this option in writing. On May 10, 2025, you emailed: “No crate! Thank you all so much!” Any claim that you were denied crating or misled about options is not supported by the facts.
Royal Hawaiian, the origin agent, is a top-tier service provider trusted by the U.S. military and known for meticulous handling. They packed your goods with care and professionalism.
We understand that damages to sentimental items can be upsetting. But when delicate items are shipped without proper crating, especiall y internationally, risk increases—and that decision was yours. That’s exactly why we encouraged insurance coverage, which you secured.
We stand behind the professionalism of everyone who worked on your move, and we’re saddened by your comments. We remain available should you wish to continue this discussion in a constructive manner.Read more