TOP RATED MOVER

Laser Moving

9.5
based on 403
Sirelo and Google reviews
i
What customers are saying
pro
Communication (31)
pro
Professional (30)
pro
Price (13)
con
Failure to comply (6)
Services
International removals
National moving
Excess baggage
Car & Vehicle transport
Piano transport
Licenses
License number: 024579N
Checked by us on: December 4, 2023
Unknown
Associations

About

Laser International is a worldwide moving and storage company, specializing in the relocation of personal household goods and automobiles. We handle packing boxes, wrapping furniture, loading labor, worldwide transportation (ocean, air or land), customs clearance and delivery to destination. Laser International is registered with Federal Maritime Commission (FMC License #024579N).

Sirelo asks...

What makes your company stand out?

Laser International has been in business since 1996 and we specialize in international shipping. We provide a personalized service by assigning a dedicated relocation manager to oversee each move for our clients. We come highly rated with an A+ Rating with the BBB, 4.8 Stars on Google and 4.8 Stars on Facebook.

What is your insurance policy? How do you deal with damaged items?

Laser International has full replacement insurance options available to our clients. In the unlikely event of damage, the claims process is done online and is very easy to file.

What is the best advice you would give to customers?

Ask lots of questions, read independents reviews and narrow down your search to 2 or 3 companies. Request a free survey from those companies to verify the size of your shipment and determine associated costs. Then, select the company you feel most comfortable with based on service, price and overall value.
Have you moved with this company?
We'd love to hear about your experience.

Reviews

403
9.5
based on 403
Sirelo and Google reviews
How is the review score calculated?
95% of the users recommend this moving company
 on Sirelo
I recently had the pleasure of working with Laser International for my move, and I can’t say enough good things about their service! From start to finish, their team was incredibly professional, timely, and efficient.

Communication was outstanding throughout the entire process—they kept me informed every step of the way, which made the whole experience much less stressful. The attention to detail and care they took with my belongings was truly impressive.

If you’re considering a move, I highly recommend Laser International . They made my relocation seamless and hassle-free. Thank you for a job well done!
Moved from San Jose (United States) to Valencia (Spain)
 on Sirelo
I could not recommend Laser International, and [Name removed by Sirelo] enough. After a horrifying experience with another company, [Name removed by Sirelo] was responsive, professional, kind and guided us through this complex process with absolute ease. He explained every step and answered every question no matter how strange! My shipment arrived in the time frame quoted, for the price quoted and not one thing was broken. We had a lot of old, very fragile items that arrived intact. No boxes were damaged, wet or water damaged. Laser International were absolutely fantastic!!
Moved from Brookfield (United States) to Northern Ireland (United Kingdom)
 on Sirelo
The person we dealt with in Texas was very pleasant and seemed informative. Our issue was the cost fo the shipment which ended up being more than 50% higher than the quote we were given. On [Name removed by Sirelo]'s advice we kept reducing our items to fit a 20ft container. Poundage was never mentioned, only the volume. On receipt of the invoice, it states our shipment came to 1100 cu ft, bigger than a 20ft container. There wasn't much to do, other than pay the amount as we couldn't dispute something that we couldn't see. The shipment arrived as expected, and the receiving company, Constantine were excellent.
We were somewhat suprised to see a normal 20 ft container drive up on delivery and even more surprised when the guys opened the container, see a three quarters full (at the most) interior. The removal guys were also surprised at how small our shipment was as they deal with shipment everyday and were expecting to have a full day unloading when in fact it only took a couple of hours.
I queried this with [Name removed by Sirelo], as we understood the shipment was much larger going on the invoice we received. No, Ma'm your shipment was very heavy and that is why your costs went up. We could not disprove this and it was the first time, the poundage was mentioned by [Name removed by Sirelo]. Short of weighing every single box or package, we could not prove the weight. This has left a very sour taste in our mouths and we would not recommend this company.
Read more
con
Price
Moved from Austin (United States) to Ayr (United Kingdom)
Response of
Thank you for your constructive feedback on your experience with Laser International Moving. We are happy to hear your relocation manager was "pleasant and informative" and the delivery team at destination was "excellent". We would like to clarify some of the other points you have raised...

Firstly, a standard 20’ container was used for your shipment. The dimensions of a standard 20’ Container are 20’ x 8’ x 8’ and one could load 1,100 Cubic Feet into this container without the need for the larger 40' Container size. Secondly, in your original quote it explains that your final charges are determined by both weight and volume. Also, we provided you with a copy of the weight ticket, which was obtained at a certified weight station. Lastly, your shipping weight increased 45% above the quoted amount, however, your costs increased only 29% above the quoted amount.

It is our hope that this will help explain the situation a bit better for you, but we are happy to discuss further sho uld you like. We strive to provide accurate, good faith estimates on every shipment and we never want clients to have to endure additional costs on their move. However, at the end of the day clients are responsible for paying charges based on the final weight and volume of their goods, not the estimated amount. We sincerely appreciate your business and are grateful to you for entrusting your belongings with our company for this next chapter of your life. We wish you nothing but the best!Read more
 on Sirelo
Laser International helped me move my home from the USA to Spain. A special thank you to [Name removed by Sirelo], my relocation manager, who made the experience stress free. Reliable professional, excellent communicator and great customer service throughout the entire service. I recommend it 100%.
Moved from Weehawken (United States) to Barcelona (Spain)
Response of
Thank you for your review. We appreciate your business!
 on Sirelo
Laser International helped us to move our home from Houston to Spain and [Name removed by Sirelo] just made it easier for us. Very responsive and excellent customer service, they take care of everything. All our belongings arrived safe & sound! 5 Star Company you can trust for your shipping needs.
pro
Professional
Moved from Houston (United States) to Bilbao (Spain)
Response of
Thank you for your review. We appreciate your business!
 on Sirelo
I recently had the pleasure of being helped by [Name removed by Sirelo] who had responded to a request for a quote for a very small amount of boxes being moved from the US to Australia. He was friendly, courteous, and patient with me as I have a bit of a tough schedule sometimes. He was also willing to discuss via text, which I greatly appreciated. Once we had figured out some numbers for the actual content being moved, instead of trying to push me into a sale, he was very honest and thoughtful and offered a solution that made him no money but saved me a lot!
I would feel confident in recommending him to my friends and family knowing that his priority was ensuring that his customers are taken care of, even he isn't the best option to do that.
pro
Helpful
Moved from Birmingham (United States) to Melbourne (Australia)
Response of
Thank you for your review. We appreciate your business!

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