The person we dealt with in Texas was very pleasant and seemed informative. Our issue was the cost fo the shipment which ended up being more than 50% higher than the quote we were given. On [Name removed by Sirelo]'s advice we kept reducing our items to fit a 20ft container. Poundage was never mentioned, only the volume. On receipt of the invoice, it states our shipment came to 1100 cu ft, bigger than a 20ft container. There wasn't much to do, other than pay the amount as we couldn't dispute something that we couldn't see. The shipment arrived as expected, and the receiving company, Constantine were excellent.
We were somewhat suprised to see a normal 20 ft container drive up on delivery and even more surprised when the guys opened the container, see a three quarters full (at the most) interior. The removal guys were also surprised at how small our shipment was as they deal with shipment everyday and were expecting to have a full day unloading when in fact it only took a couple o
f hours.
I queried this with [Name removed by Sirelo], as we understood the shipment was much larger going on the invoice we received. No, Ma'm your shipment was very heavy and that is why your costs went up. We could not disprove this and it was the first time, the poundage was mentioned by [Name removed by Sirelo]. Short of weighing every single box or package, we could not prove the weight. This has left a very sour taste in our mouths and we would not recommend this company.Read more
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Firstly, a standard 20’ container was used for your shipment. The dimensions of a standard 20’ Container are 20’ x 8’ x 8’ and one could load 1,100 Cubic Feet into this container without the need for the larger 40' Container size. Secondly, in your original quote it explains that your final charges are determined by both weight and volume. Also, we provided you with a copy of the weight ticket, which was obtained at a certified weight station. Lastly, your shipping weight increased 45% above the quoted amount, however, your costs increased only 29% above the quoted amount.
It is our hope that this will help explain the situation a bit better for you, but we are happy to discuss further sho uld you like. We strive to provide accurate, good faith estimates on every shipment and we never want clients to have to endure additional costs on their move. However, at the end of the day clients are responsible for paying charges based on the final weight and volume of their goods, not the estimated amount. We sincerely appreciate your business and are grateful to you for entrusting your belongings with our company for this next chapter of your life. We wish you nothing but the best!Read more