Laser International is a worldwide moving and storage company, specializing in the relocation of personal household goods and automobiles. We handle packing boxes, wrapping furniture, loading labor, worldwide transportation (ocean, air or land),...
Laser International is registered with Federal Maritime Commission. Their FMC License #024579N
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
They were so accommodating to all our date changes and always kept us in the loop. [Name removed by Sirelo] replied to all our messages incredibly promptly (sometimes within minutes!) and stayed involved in the whole process from start to finish.
The movers in the US who packed up our stuff were so good at their jobs that everything survived the trip intact (which was definitely not the case with the previous movers we used!). The movers who brought our stuff to us in the UK were great, too - very fast and friendly. I have no complaints about Laser at all, and I think [Name removed by Sirelo] is an absolute delight!
If we ever move again, I will use Laser without a doubt.Read more
Began with excellent customer service from [Name removed by Sirelo], to on time and professional packing and collection, to drop off and unloading.
Laser offered the best price around, the friendliest service and it only took 12 weeks from pick up in Florida to Glasgow Scotland. Cheers!
My fear was that once the contract was signed, I will be left alone, but that was certainly not the case with [Name removed by Sirelo]. He was still engaged and always available. The moving crew in both countries did a great job and I was kept informed and was able to track my container.
I can only recommend Laser International and would book them again. But more so, I really want to thank [Name removed by Sirelo] for all his support.
Second: we've made several moves and this is the ONLY move in which our stuff was handled so delicately (literally each plastic bin was wrapped in cushioned paper to protect the contents) with everything (so far that we've opened) arriving unharmed. It's hard to believe that the boxes traveled across the ocean. When I've opened some of the boxes the contents don't look shook up at all. (Even with the cost of the shipment I honestly expected it to arrive in a mess.)
Third: the moving crews that picked up our goods in Virginia including the final unloading crew that delivered our household goods to our home in Portugal were fantastic! Quick, efficient, and friendly.
The contract is made in a way that makes the client responsible for almost everything that goes wrong, so I am not surprised that Laser doesn't do anything to help or advocate on your behalf when you run into problems. For us, it was a disappointing experience and I wouldn't use them again. Our delivery took 15 weeks to arrive (the interval that they specify is 8 -12 weeks) and we paid for services that we never received and were never reimbursed. We were also shocked at the amount of paper that was used to pack our stuff but given that you pay by volume, this is probably just another way for them to make money. We unpacked a box that contained one pair of shoes and the rest was filled with packing paper. Wooden spoons were individually wrapped in 2-3 sheets of paper. Boxes containing clothes were also stuffed with packing paper.Read more
Fortunately, a very good friend of mine had moved from NYC to Lisbon, Portugal earlier that year, and I trust him with recommendations, 100%. He gave me the contact information for Laser International, [Name removed by Sirelo] specifically, and he told me it was the best moving experience of his life. Not stressful at all, super smooth all the way. And good communication, through and through. And he was right. Adam hooked me up properly, walked me through the daunting task of moving from one continent to another. Everything was super organized, handled well by [Name removed by Sirelo] and his team. And the price was very reasonable too. I am more than happy with my experience. My cargo arrived according to the schedule to Helsinki, everything worked out fantastically. I couldn't be happier. I look forward to using Laser International when I return to the United States. Thank you guys, very much appreciate the service that you provide!Read more
Allow me to clarify my opening remark as to be perfectly correct, [Name removed by Sirelo] from Laser is absolutely the best.
When I first started my search for a worldwide mover I found a referral site on google and entered my information which as a result 6 movers contacted me and I had found another as well. So from a total of 7 moving companies no one offered the services along with a competitive price as [Name removed by Sirelo]. Two of the others companies stood out as well, but not for any positive reasons. The one which was the first to contact me insisted I sign his contract that day as there could be a war and the freight lines could double in price, I declined and his price turned out to be 75% above the Laser quote. The other company refused to bring the 3 containers to my home to be loaded and said the most they would bring was 1 and if I trusted the company who agreed to bring 3 to my home (which was Laser) I should hire them, and on his words that is exactly what I did.
My wife is kind of a review research expect and Laser had some awesome reviews and I can understand why.
Fast forward ---my containers arrived in Europe in a port other than the country I had moved to as planned as [Name removed by Sirelo] knew which ports where less likely to be so busy that I would be charged an additional fee for Port storage. All moving companies have the additional fee in their quotes and reviews talk about the fee sometimes causing the original quote to double. My containers where delayed in the moving companies warehouse but I was never charged an additional fee for that and [Name removed by Sirelo] updated me a few times a week on when my containers should be delivered. Yes things don,t always go perfect but I never felt abandoned or like I had a problem, just a hiccup in Life. The most important thing to me is when my items arrived all where in perfect condition. My items included a 55” television, 3 CPU units along with 10 monitors as well as pictures and paintings.
You can trust and feel confident knowing you have the best when you hire Laser and [Name removed by Sirelo] is your contact.
Formally from Little Elm, Texas and now enjoying Europe.Read more
[Name removed by Sirelo] was beyond helpful throughout the entire move. There was paperwork needed for pickup from my storage unit, shipping (I went by sea), customs, (for fees and also itemized list of goods), plus the local logistics company here in Ireland that delivered the shipment. It could've been overwhelming but thanks to [Name removed by Sirelo] it went down without a hitch and without any major headaches.
I don't hesitate for a second recommending Laser - and especially [Name removed by Sirelo] - for any moves. Especially the complex international ones. Thanks a million to the entire team!
Everything ran smoothly, and their partners were always responsive.
Laser has an excellent relationship price/service and complies with the timeframe.
Regarding the delays experienced with your goods, as mentioned before to you, the delays were due to the steamship line and the transloading point and were outside of the control of Laser, or Laser’s partners. This steamship line delay would have occurred regardless of the company selected for your relocation and is not a unique problem from working with Laser. Furthermore, your Laser representative and our partner in Dublin kept you informed of all related delays from the steamship line.
You mention that the corresponding agent was unable to get the necessary documentation from the shipping line as well but please understan d that because of the timing for your containers’ arrival it was impossible to obtain any earlier due to the observance of the holiday closures. Every effort was made to facilitate your delivery as early as possible. We do appreciate your business and are sorry to hear of your frustrations and wish you nothing but the very best!Read more
Our team maintained regular communication throughout all portions of the move process and were responsive when any issues were brought to our attention. This included arriving with an improper truck at delivery. Laser immediately contacted our delivery agent to address the issue and ensure the remainder of your move went as smoothly as possible. By coordinating with our agent an additional truck was sent with a lift to avoid damaging your bike while unloading.
As an attempt to remedy the situation Laser offered a $500 refund and to assist with the filing of an insurance claim so that you could be properly compensated for any damaged items.
While we value the opinions of all our clients, claiming that we are “liars and thieves” and that our reviews are fake is not factual. All reviews we have received are from clien ts that have paid for our service and we have signed documents/paperwork that can prove this.
Thank you again for allowing us to assist with your relocation overseas. We wish you nothing but the best going forward!Read more
You were quoted an estimated door-to-door transit time of 11-15 weeks and your delivery was 13 weeks and 5 days. Also, our team at Laser has always responded timely to your emails/calls and worked hard to meet all of your requirements.
To now say we are "bottom level" and "permanently under deliver" is simply not true. We will continue to provide all of our clients with great customer service. Thank you again for allowing us to assist with your move overseas!
[name removed by Sirelo] was fantastic! Real professional, kept clear communication channels, excellent availability and response time, transparent in action and word, excellent follow-through with friendly, personal guidance throughout the entire moving process, both in the US and The Netherlands. Very impressed and would definitely recommend Laser International!
Extremely impressed with [name removed by sirelo] our US movers (sub-contractor), who helped pack our household and get everything ready for shipment. The crew under the expert seasoned leadership of [name removed by Sirelo], was on time, methodical, efficient, very hard-working, friendly and funny. Very personable and helpful in answering last minute questions and removing any lingering doubt. The crew was fun and professional leaving a lasting impression. Follow-up and communication on a few issues were handled and resolved extremely well and fast. Highly recommend!
Dutch counter-part movers Schmidt Global on the receiving end in The Netherlands, were much less impressive.
Schmidt Global lacks customer focus, service and support. Very late arrival, extremely poor communication (none), lazy, careless, complete lack of work ethic, commitment and professionalism. We were very grateful for [name removed by Sirelo], our Laser International relocation manager, professionalism, communication, swift follow-through and customer focused solution-oriented approach.
HIGHLY recommend [name removed by Sirelo] and Laser International Movers! EXCELLENT all around.Read more
They've been very professional, providing thorough documentation to help us understand the process and plan accordingly.
[name removed by Sirelo] was quick to answer our questions, and also very patient with us: he understands how much pressure an intercontinental relocation puts on a family.
He and his teams were on schedule all along the process, and updated us at each important step.
There was no surprise and no extra charge on their side, even when we realized we would need extra packing materials.
The pack and pick up operation team proceeded swiftly and smoothly, they did not damage anything.
Their European partner charged us extra due to the poor accessibility to our new home, but this was expected and reasonable.
I definitely recommend Lase International, they know what they do and are good at it.
All in all, I would recommend Laser International and they were far superior than some of the other companies I looked at.
Overall, a very successful move and I have no hesitation to recommend Laser International to others.
[name removed by Sirelo], the Laser International representative, was pleasant and friendly and simply excellent to work with from beginning to end, He was quick to respond to any concerns we had, even the most minor, and his answers were honest, detailed, and immensely helpful. The timeframe he gave us for our goods to travel from Illinois to the UK was really accurate and our goods moved through Customs without a glitch. Everything arrived in tiptop shape, too.
If we ever need to make a move like this again, we would never settle for any company but Laser. No one could have done a better job. Thank you, [name removed by Sirelo], and thank you, Laser!
We want to highlight specially the professional work done by the relocation Manager Mr. [name removed by Sirelo] who guided us all along the process answering our questions and satisfying our requests and needs either personally or through his crew, and everything went as planned and promised. Both the USA crew and the Spain crew were very kind and efficient and they certainly exceeded our expectations.
We strongly recommend Laser International for anybody needing a similar service as the one we did.
Let me try to summarize my experience with Laser:
FYI, you will see this review on any other platform. I intended to write individual review per platform, but honestly I think the below describes my experience pretty accurately.
My move was from Texas to Germany, scheduled for end of Feb '22 (my plan).
Quoting, Estimates, Customer service:
I had to go through a lot of calls, mails, etc. with a lot of companies. While many bombard you with mails and calls, Laser (especially [name removed by Sirelo]), was nice, professional and just present enough to stay permanently on my radar. That already was a big plus for me, because I'm getting annoyed quickly by Sales people. Good start Laser, thanks to [name removed by Sirelo] you assigned the right guy to me.
Estimates from Laser, were nothing short of spot on. And they were not rolling the dice. I mean that the estimate of the volume, weight which they base their price on, was spot on.
I paid almost exactly what [name removed by Sirelo] estimated (within a 3% interval). That is mind-blowing and impressive if you consider what the estimate is based on (video tour!)
To make it better, the estimate of the delivery was also spot on. [name removed by Sirelo] estimated 6-8 weeks from pick-up, it was delivered within the 8th week.
Now, some words on this:
We are (were when I wrote this) in the middle of a period of globally disrupted supply chains, container shortages, general shipping shortages, even war. Laser held up their promise! Think about it for a moment. That is significant for your planning. I don't know if I was just lucky, but there is not even the slightest complaint here and only praise!
That might be important for the reviewer as it would have been for me, let me add some comments on people complaining about stuff not being delivered on time or Laser not answering or whatever:
a) Laser always answered
b) You really haven't understood how this works as Laser works with partners. All these partners are very professional and nice. But you need to understand, that Laser is not the only company they do business with, that means Laser has limited control over these partners. If you don't understand that, stop confusing people.
I realized that late in the game of my selection process that I have to dismiss this feedback. It's almost like Amazon reviews when people give 1-star reviews of a product because packaging was damaged...
Packaging, delivery of goods, damaged goods:
That will be a short paragraph, packaging was perfect, delivery was perfect. Damaged goods? None!
Think about this for a moment! None, not one vase, mirror, or glass was broken. We were moving a complete household to Germany! I think that speaks for itself when it comes to the quality of the work done, quality of the packaging and the delivery.
Let me try to summarize this, and I do hope this helps you reading this:
I can't imagine any better experience moving my stuff internationally. The only thing I regret is spending the insane amount of time finding Laser. If I ever need to relocate internationally again, it will be Laser.Read more
I recommend Laser International-Worldwide Moving and Storage without reservations and will be happy to answer questions.
Thank you Laser! You guys were great!
Our goods have not arrived yet but we are still within the quoted schedule for delivery
I can highly recommend Laser International and [Name removed by Sirelo] as the manager for a relocation from the US.
Despite the delay imposed by the pandemic [name removed by Sirelo] kept in touch with us and we never felt 'on our own'.
The price was also consistent with the estimate and there were no additional charges at the end. Great overall!
We pride ourselves on providing good faith estimates to all our clients. As such, prior to your move we had our professional surveyor conduct a free in-home survey with you - a copy was signed by you upon completion. We had marked all items in your home, “Must Go”, “Maybe Going” and “Not Going”.
“Must Go” and “ Maybe Going” items totaled to 267 items / 1,830 cubic feet, which is what we quoted you on. However, on the day of pick up the crew loaded 334 items / 2,560 cubic feet. We believe some items were added to the shipment from your “Not Going” list, which is why the volume came out to higher than we originally estimated.
We truly appreciate your business and we will always strive to improve our services!