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Services
International removals
National moving
Car & Vehicle transport
Piano transport
Art transport
Licenses
Associations
About
Transparent International has 60 years of combined experience in logistics. It's that experience that enables us to handle moving overseas companies with an effort and precision that will amaze you. Whether you are an owner of a small or big... More
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Reviews
33
Sirelo and Google reviews
59% of the users recommend this moving company
M.C.D.
June 18, 2025
on Sirelo
If I could give zero stars, I would. Transparent International Movers is one of the most inept, disorganized, and unaccountable companies I’ve ever encountered. You would genuinely be better off hiring random people off the street—at least then you’d know exactly what kind of chaos you’re signing up for. With Transparent, you’re paying thousands of dollars for a premium service and getting third-rate treatment in return.
From day one, I was extremely clear: I needed a comprehensive international moving service—packing, transport, and shipping—all included. I confirmed this multiple times with both the sales associate and my assigned coordinator. They assured me it was. That turned out to be false.
After I signed the contract and paid promptly, I was suddenly charged for services I was told were included. I was billed for stairs after specifically disclosing the number of floors in both properties. Then I was told packing wasn’t included—despite that being the only reason I chose their more expensive quote over four others, including one that was $6,000 less.
The issues didn’t stop there. After my items were picked up in mid-July, they went silent. I was not informed of any shipment status or delays. Then, more than 40 days later, I was hit with surprise overage charges—with no supporting packing list or explanation. It turns out the movers packed absurdly inefficiently (e.g., one bowl in a massive box) because “it would fit in one container anyway,” and then crated everything in oversized wooden boxes, inflating the volume. I had no say in how it was packed and yet I’m the one being charged.
To make matters worse, my shipment sat at the port for two weeks—unattended—because no one at Transparent knew it had arrived. My assigned coordinator had been let go, and no one else picked up the case. The Italian receiving company had no idea who to contact on the U.S. side because Transparent completely dropped the ball on communication.
And if that wasn’t enough, they had the audacity to offer me a $500 discount ONLY IF I signed a document waiving my right to hold them accountable for their errors. Let me be very clear: they wanted to buy their way out of responsibility with a $500 bribe after causing weeks of stress, confusion, and financial burden.
They are quick to send an invoice, but utterly absent when it comes to communication, customer service, or basic professionalism. My experience with Transparent International Movers has been a nightmare.
Avoid this company at all costs. There is nothing transparent about Transparent International. They overpromise, underdeliver, and then try to bully you into silence. I wouldn’t trust them with a suitcase, let alone an international move.Read more
From day one, I was extremely clear: I needed a comprehensive international moving service—packing, transport, and shipping—all included. I confirmed this multiple times with both the sales associate and my assigned coordinator. They assured me it was. That turned out to be false.
After I signed the contract and paid promptly, I was suddenly charged for services I was told were included. I was billed for stairs after specifically disclosing the number of floors in both properties. Then I was told packing wasn’t included—despite that being the only reason I chose their more expensive quote over four others, including one that was $6,000 less.
The issues didn’t stop there. After my items were picked up in mid-July, they went silent. I was not informed of any shipment status or delays. Then, more than 40 days later, I was hit with surprise overage charges—with no supporting packing list or explanation. It turns out the movers packed absurdly inefficiently (e.g., one bowl in a massive box) because “it would fit in one container anyway,” and then crated everything in oversized wooden boxes, inflating the volume. I had no say in how it was packed and yet I’m the one being charged.
To make matters worse, my shipment sat at the port for two weeks—unattended—because no one at Transparent knew it had arrived. My assigned coordinator had been let go, and no one else picked up the case. The Italian receiving company had no idea who to contact on the U.S. side because Transparent completely dropped the ball on communication.
And if that wasn’t enough, they had the audacity to offer me a $500 discount ONLY IF I signed a document waiving my right to hold them accountable for their errors. Let me be very clear: they wanted to buy their way out of responsibility with a $500 bribe after causing weeks of stress, confusion, and financial burden.
They are quick to send an invoice, but utterly absent when it comes to communication, customer service, or basic professionalism. My experience with Transparent International Movers has been a nightmare.
Avoid this company at all costs. There is nothing transparent about Transparent International. They overpromise, underdeliver, and then try to bully you into silence. I wouldn’t trust them with a suitcase, let alone an international move.Read more
Unprofessional
Moved from Charleston (United States) to Pontremoli (Italy)
Sarah Sidbeck
September 18, 2024
on Sirelo
Do your research and don't use this company! We ended up paying $2000 more than what was quoted on the phone; this seems like a common practice for this company. I was never informed that Transparent would be using a separate company once my shipment was in Europe. The companies they outsource to are very lackluster and slow. It took 6 weeks beyond the move in date for me to receive my belongings after moving into my apartment. They were aware of my move-in date 6 months prior to the date. There was a huge lack of communication by both Transparent and their third party company. I had multiple missing boxes as well as broken furniture and I received less than $300 in compensation.
Professional
Careless with furniture
Moved from Fort Lauderdale (United States) to Porto (Portugal)
M.H.
August 29, 2024
on Sirelo
[Name removed by Sirelo] was absolutely amazing in help and follow up he made it easy and smooth I recommend him for your move with transparent
Efficient
Moved from Dallas Tx (United States) to Cairo (Egypt)
Response of Transparent International
May 28, 2025
We appreciate the positive review and hope we can serve you again soon.
L.
February 7, 2024
on Sirelo
Extremely professional and willing to answer all my questions whether large or small. Made sure I was comfortable with the process and definitely put my mind at ease. Highly recommend.
Communication
Moved from Seattle (United States) to Prades (France)
Response of Transparent International
May 28, 2025
Thank you for the positive review. Our job is to ease your stress. Enjoy.
Jennifer Hecker
January 30, 2024
on Sirelo
After having dealt with a moving company called Roadrunner from California for our move from the West to the East coast and the nightmare that we, as well of hundreds of people have had to deal with including $30,000 worth of missing items, we were extremely reluctant to use a moving company again. We needed to move from USA to the UK and did not have much knowledge how to achieve this. Because of our horrendous experience, we spent 3 months researching companies and came across Transparent International. Our initial telephone conversation with [Name removed by Sirelo] helped us understand the process, what would be involved and the probable cost. We were reassured that we would be kept informed of everything every step of the way and that was certainly the case. [Name removed by Sirelo] was our relocation specialist and was available every time we called with a question. Emails were also answered the same day. There were delays with the shipping container but were told that this occasionally happens. We received our items which was a tremendous relief given the fact that they were moving from one country to another. I would definitely recommend this company because they are completely transparent with you and keep you informed of any changes immediately and because they actually answer the phone and emailsRead more
Communication
Moved from New Hampshire (United States) to Bangor, Gwynedd (United Kingdom)
V.F.
January 3, 2024
on Sirelo
WORST Moving company i have used. arrived at 7 pm instead of 12 PM, didnt bring tools, short staffed (did half of it myself), wrong boxes, lost screws, stained walls and over charge every service. Charging outrageous rates for insurance until the delivery is done, they have been delaying the delivery for 2 months now. DO NOT USE
Unprofessional
Moved from Ct (United States) to Paris (France)
At the time of booking, you selected chose to ship your goods as a groupage shipment. While this is the most cost-efficient method it does not come with tracking and all dates provided by the steamship line are estimated as they reserve the right to make any changes. We do offer other shipment options which are more expensive but from our understanding you were trying to stay within a budget.
Unfortunately, we understand damaged/missing goods are extremely upsetting but do tend to occur when the shipment is being transported by multiple parties and is why we urge all customers to obtain shipping insurance. Your coverage is based on the value you set-up your policy for and will effect your reimbursement if you do not buy enough coverage.
Regardless of the fact we appreciate your time and attention to this review so we may better ourselves as a company.Read more