Transparent International

I was charged far more than the original quote. They insisted that our estimation of the cubic feet was wrong even though we measured the truck which contained our items. They charged us for beds which, they said, is not considered as furniture. I was told that I was told of this charge (I most definitely was not told). I was also, originally, charged for approx 40 boxes which I had packed myself. Two days later when they realized I was telling the truth there was no apology and by this time I was dealing with one of the managers ([name removed by Sirelo]) who had NO customer service skills and was abrupt and edging toward rudeness. The original agent I was dealing with ([name removed by Sirelo]) , suddenly left the picture when problems arose. He was charming but I realized he was there to charm you into a contract and then you had to deal with [name removed by Sirelo] who seemed to have no empathy and did not even phone back promptly. When our belongings arrived in the UK they were supposed to go to Liverpool and then storage in Birmingham. They instead went to London and are stored in Hemel Hempstead which is miles away. The annoying part of this is I was told to write Birmingham on every box which was time consuming to say the least. Moving abroad is incredibly stressful sadly this company just added to the stress and once they had you hooked their attitude completely changed. I would NOT recommend you use their services.

Very satisfied with the level of service and the whole experience really. Clear, concise, prompt communication for every phone call/email. I was well informed on what to expect each step of the way, which was very reassuring. Was really impressed with the attention to detail and effeciency. Movers were on time and packed my belongings carefully and effeciently...even though there turned out to be more than I initially reported. There WAS a price increase for this reason, which is to be expected. I found it to be a fair amount considering the much larger volume.
Very successful relocation. Recommend highly if moving overseas!

I was kept informed on the status of my stuff. Delivery happened around when they said it would. Cost at the end was about what was quoted.

Simple question process
Easy to reach and no dancing around questions
Arrived on time and on the day of scheduled move as promised
Quality materials used to pack and good crew for loading
Delivered on time and unloaded and set up my apartment nicely

Price quoted was very close to the price I paid

They did what they told me they would do and I had no complaints. The movers arrived on time. They packed my stuff carefully and my stuff arrived at destination on time. No issues with the service provided by Transparent International.

The shipment (USA to UK) was picked up at the end of May - the crew were great. I was promised 6-8 weeks in transit. Problems began after collection when I should of been hearing about delivering, there was silence. I was then informed (after much chasing) this was the fault of the 'steam ship company' there was a delay of a month with delivery - busy time of year.. nothing to do with Transparent. I have written to them again today to check we are still on course for UK arrival this week and now its further pushed back by 2 weeks. The now estimates arrival in UK as 17 weeks after collection and still no estimate on delivery to final destination. The wildly shifting dates and lack of communication is not something I can recommend to others, I'm starting to think my shipment is stolen/lost. I have not found the company to be reliable or transparent - but they are very sorry! Avoid at all costs!