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About
Reputable Moving was founded by Eli Chakov in 2010 because he had a belief of what he wanted to see in the moving industry. Eli had been working in the industry for many years, and he always knew in his mind and his heart the vision and ideals that he wanted for “his” company one day.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
Jacob Mindick
October 26, 2023
on Google
I was really nervous about which company I should use to move. I spoke to Eli. He reassured me and within 24 hours I moved my entire house so much stuff his helpers were extremely helpful and they even gave me garment bags so I didn’t have to fold any of my hanging stuff it came from the place I left and came to my house perfectly the same way I don’t even have to dry clean it big shout out to these guys they’re really amazing
Yosef Chakov
August 13, 2023
on Google
I had an incredible experience with this moving company! Their team was extremely professional and efficient. They handled my belongings with care, ensuring everything arrived in perfect condition. From the initial booking to the final delivery, the communication was excellent. I highly recommend them to anyone in need of a reliable and top-notch moving service.
Raizy Rosenfeld
May 25, 2023
on Google
The entire team at Reputable Moving and Storage was incredible. They were efficient, professional and did not miss any detail! I felt very taken care of and had an extremely calm moving day. I would definitely recommend!.
Patti-Ann Betts
October 27, 2020
on Google
I used Reputable to move furniture from New York to Virginia in August 2020. My aunt and uncle were selling their home in New York and moving to Florida and offered me some furniture that had been in my grandfather's house. All of the items moved were antiques that have been around decades if not longer. Due to COVID and them living 5 hours away I was not present for the day of pick of furniture on 8/6 but my uncle supervised.
Pros:
-Office staff (I've specifically communicated with Frank and Natalie) have been prompt, communicative, and patient with all of my questions both over the phone and via email.
-My uncle had no negatives to report on day of pick up.
-The delivery guy from Reputable on day of delivery to Virginia was also communicative, professional, and experienced. There was a second delivery guy who was NOT experienced or careful with my stuff which I have more details on in the 'cons' section.
-Most fragile items (lamps, pictures) arrived intact without any damage or issue.
Cons:
-Cash only on day of delivery
-Damages and difficulty in having Reputable accept responsibility for and make amends for them. One of the movers on the day of delivery (I don't think he worked directly for Reputable but he was contracted by Reputable locally specifically for my move) did NOT treat my furniture with respect. He was rough with my things and made me uncomfortable. While unwrapping a table I watched him gouge the top of the table with a knife while cutting away tape. This same table also has damage to the ornamental top which was not there prior to the move. I fully admit there are scratches to the legs of the table but the damages to the top occurred during delivery (one of which I specifically witnessed). There was also damage to a large cabinet where the top side molding was broken off. This cabinet is very old so I have no doubt the molding may have been loose but it was definitely not broken off prior to pick up. I confirmed with my aunt and uncle that on the day of pick up neither the table nor cabinet had the damages described. In communications with Reputable so far they have told me the table was scratched prior to pick up (which I am not contesting but the scratches are on the legs; I watched the mover scratch the top) and that the molding was broken prior to pick up.
Also of note, the final cost was $500 more than what was quoted. However I'm not noting this necessarily as a con since I did not have them come into the homes to do an in home estimate and I think paying more than what you're quoted is kind of to be expected with moves--especially long distance moves.
As of today (10/27/2020) I'm still going back and forth with Reputable about the damages noted above and they keep saying the pieces were already damaged. So my overall recommendation is that if you have stuff you DON'T really care about, they're a good company to use. However if you have stuff of value go with a different company.Read more
Pros:
-Office staff (I've specifically communicated with Frank and Natalie) have been prompt, communicative, and patient with all of my questions both over the phone and via email.
-My uncle had no negatives to report on day of pick up.
-The delivery guy from Reputable on day of delivery to Virginia was also communicative, professional, and experienced. There was a second delivery guy who was NOT experienced or careful with my stuff which I have more details on in the 'cons' section.
-Most fragile items (lamps, pictures) arrived intact without any damage or issue.
Cons:
-Cash only on day of delivery
-Damages and difficulty in having Reputable accept responsibility for and make amends for them. One of the movers on the day of delivery (I don't think he worked directly for Reputable but he was contracted by Reputable locally specifically for my move) did NOT treat my furniture with respect. He was rough with my things and made me uncomfortable. While unwrapping a table I watched him gouge the top of the table with a knife while cutting away tape. This same table also has damage to the ornamental top which was not there prior to the move. I fully admit there are scratches to the legs of the table but the damages to the top occurred during delivery (one of which I specifically witnessed). There was also damage to a large cabinet where the top side molding was broken off. This cabinet is very old so I have no doubt the molding may have been loose but it was definitely not broken off prior to pick up. I confirmed with my aunt and uncle that on the day of pick up neither the table nor cabinet had the damages described. In communications with Reputable so far they have told me the table was scratched prior to pick up (which I am not contesting but the scratches are on the legs; I watched the mover scratch the top) and that the molding was broken prior to pick up.
Also of note, the final cost was $500 more than what was quoted. However I'm not noting this necessarily as a con since I did not have them come into the homes to do an in home estimate and I think paying more than what you're quoted is kind of to be expected with moves--especially long distance moves.
As of today (10/27/2020) I'm still going back and forth with Reputable about the damages noted above and they keep saying the pieces were already damaged. So my overall recommendation is that if you have stuff you DON'T really care about, they're a good company to use. However if you have stuff of value go with a different company.Read more
hohmeyer marty
July 30, 2017
on Google
I've always been a do-it-yourself kind of person, Since I was tight on time, I went ahead with movers. And thank goodness I did.
My furniture is very big and I have a few sentimental pieces, but, Reputable moving Put me at ease and did an outstanding job for my local move from Brooklyn NY to Manhattan New York.
They are very courteous and professional and work amazing as a team.
Thank you for making the nasty business of moving completely stress free and easy.
My furniture is very big and I have a few sentimental pieces, but, Reputable moving Put me at ease and did an outstanding job for my local move from Brooklyn NY to Manhattan New York.
They are very courteous and professional and work amazing as a team.
Thank you for making the nasty business of moving completely stress free and easy.
