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2
Sirelo and Google reviews
0% of the users recommend this moving company
M.A.
April 30, 2025
on Sirelo
Based on my experience with West Coast Express Moving, I recommend that people stay away from this company. They are dishonest, unorganized, and evasive. While trying to get your business they are kind and willing to answer the phone to assist you whenever you call. However, once they have your things, everything completely changes. Suddenly, you cannot get a hold of anyone. When someone does answer the phone, they provide you with unverifiable information that will be contradicted by the next person that answers the phone. At the end of it all, they lose your items and fail to provide proper paperwork for you to get your items back or at least be compensated for your loss. That is a summary of my experience with them. If you want details, keep reading.
My saga with this company began in early November, when my belongings were picked up by the company. This was for an interstate move. As the movers helped us prepare our items for loading onto the truck, they proceeded to use rolls and rolls of tape on every box – even boxes that we had already sealed with our own tape. This may seem trivial, but when you understand that they charge you for every roll of tape and that it significantly increases your bill, you can see why they would do this. We were initially told that our items would arrive within a few days of our target date of 11/30. The company representative stated that it could take longer than that (their policy is a month) but that I should not worry as it rarely ever takes that long. I ended up receiving most of my items at the end of the third week of December.
The first week of December, when I reached out to the company to get an updated ETA for my items, I had a hard time reaching the person that helped us get set up for the move, Randy, and ended up having to call several times in order to speak to someone else. To this day, Randy never responded to my multiple calls/texts. I was redirected to a person named Kenny, and each time I called he told me that he would call me later that day or the day after with an estimated ETA. He would never follow through, so I kept calling day after day, and the story remained the same. Each time we spoke that first week of December, he also told us that the items would arrive by the end of the week, i.e. Saturday, 12/7. Even up to when I called on Friday 12/6, he assured me that I could still expect my items by Saturday, 12/7. The items did not arrive on 12/7. This was already a sign that either the movers had poor communication with the people actually doing the delivery, or they were intentionally providing me with false information. Either way, a week went by with me not knowing where my items were and when they would arrive.
During the second week of December, I was told the items were on the truck and that I could expect a call from the driver on 12/11 or 12/12. The driver never called or texted. When I called [Name removed by Sirelo] and informed him that there had been no communication, he acted surprised. After a few days, [Name removed by Sirelo] said he would call the truck driver’s boss because the driver was supposed to reach out but never did. Towards the end of that week, he stated that the truck broke down, and that that was why the driver had not gotten in touch. He promised to text the driver’s number so that I could contact him. He never followed through. On Thursday of that same week (12/12), a woman ended up answering my call and she stated that the truck had not left the state of origin as yet. I relayed to her the information that [Name removed by Sirelo] had provided, that the truck was on the way, and she only continued to state that it was not and that we would be notified when the truck was ready to deliver our items. There was no apology for the fact that we had been given false information, and no attempt to understand what was going on. This was an example of poor communication within the company, as I was getting disparate information depending on who answered the phone. Furthermore, it reflects poorly on [Name removed by Sirelo], as he either had wrong information, or was intentionally lying to me about where my stuff was and being able to put me in touch with the driver whose number he never provided.
It turns out that the woman was right, as I eventually was contacted over 2 weeks after the estimated delivery date by another company, Interstate Movers, and told that my stuff had just been loaded onto the truck in the state of origin. I was not made aware of the fact that West Coast Express Moving has other companies that handle their deliveries. The person from this second company was able to give me a truthful ETA, and most of my items arrived at the end of the third week of December.
My problem is not how long the items took to arrive - the company’s policy is to deliver within a 30-day window, and I understand that there are a lot of moving parts involved. My problem is that I was repeatedly given false information, promised information that was never provided, given incongruent information about my items from different people in the company, treated with callousness, and was left in limbo for weeks about the status of my items.
Another issue arose when it came to missing items. Upon pickup of my items, I was told that I could ignore the valuation section of the original contract and that that would be handled later. This was yet another lie. I was never provided with a valuation addendum, which is a document that explains what your options are for evaluating the value of your missing belongings. When I submitted the list of my missing items to the claims company, they informed me that I needed this missing document in order to proceed. The fact that I was not informed of this or provided with the proper documentation resulted in pretty much every claim for my missing items being denied. Also, the contract that West Coast Express Moving has you sign says that you have 90 days to report missing items. This is false. The claim company that they work with will not respect that timeline, and no one tells you this.
When I contacted the company about the valuation addendum, they used the same tactics that they did when I called to ask for the status of my items. I spoke with a woman named [Name removed by Sirelo], who said that she did not have the document but would submit a request for it. Several days passed and I called again, and [Name removed by Sirelo] said that she would get the document to me by the end of that same day. I never received anything. The next day, I called to follow up and ended up speaking with [Name removed by Sirelo], who said that he saw [Name removed by Sirelo] submit the request but could not give me any more information. More days go by, and I call again to follow up, only to be told by [Name removed by Sirelo] again that she does not have the document. At this point weeks have gone by. Finally, almost a month later [Name removed by Sirelo] says that they cannot find the document, and that she is unsure if it is missing or if it was never signed. She then asks me if I sent an email letting them know that items of mine never arrived. I had indeed sent an email months ago, and she was actually the one who had replied to it directing me to the claims company. She asked that I wait until the following day to see if they could find the form again, and that if they could not find it, she would send me a blank form which I would need to fill out then send to them. Days go by. Finally, almost a week later she emails the blank valuation addendum. At this point it is too late, however, because the claims company has already moved forward with a decision.Read more
My saga with this company began in early November, when my belongings were picked up by the company. This was for an interstate move. As the movers helped us prepare our items for loading onto the truck, they proceeded to use rolls and rolls of tape on every box – even boxes that we had already sealed with our own tape. This may seem trivial, but when you understand that they charge you for every roll of tape and that it significantly increases your bill, you can see why they would do this. We were initially told that our items would arrive within a few days of our target date of 11/30. The company representative stated that it could take longer than that (their policy is a month) but that I should not worry as it rarely ever takes that long. I ended up receiving most of my items at the end of the third week of December.
The first week of December, when I reached out to the company to get an updated ETA for my items, I had a hard time reaching the person that helped us get set up for the move, Randy, and ended up having to call several times in order to speak to someone else. To this day, Randy never responded to my multiple calls/texts. I was redirected to a person named Kenny, and each time I called he told me that he would call me later that day or the day after with an estimated ETA. He would never follow through, so I kept calling day after day, and the story remained the same. Each time we spoke that first week of December, he also told us that the items would arrive by the end of the week, i.e. Saturday, 12/7. Even up to when I called on Friday 12/6, he assured me that I could still expect my items by Saturday, 12/7. The items did not arrive on 12/7. This was already a sign that either the movers had poor communication with the people actually doing the delivery, or they were intentionally providing me with false information. Either way, a week went by with me not knowing where my items were and when they would arrive.
During the second week of December, I was told the items were on the truck and that I could expect a call from the driver on 12/11 or 12/12. The driver never called or texted. When I called [Name removed by Sirelo] and informed him that there had been no communication, he acted surprised. After a few days, [Name removed by Sirelo] said he would call the truck driver’s boss because the driver was supposed to reach out but never did. Towards the end of that week, he stated that the truck broke down, and that that was why the driver had not gotten in touch. He promised to text the driver’s number so that I could contact him. He never followed through. On Thursday of that same week (12/12), a woman ended up answering my call and she stated that the truck had not left the state of origin as yet. I relayed to her the information that [Name removed by Sirelo] had provided, that the truck was on the way, and she only continued to state that it was not and that we would be notified when the truck was ready to deliver our items. There was no apology for the fact that we had been given false information, and no attempt to understand what was going on. This was an example of poor communication within the company, as I was getting disparate information depending on who answered the phone. Furthermore, it reflects poorly on [Name removed by Sirelo], as he either had wrong information, or was intentionally lying to me about where my stuff was and being able to put me in touch with the driver whose number he never provided.
It turns out that the woman was right, as I eventually was contacted over 2 weeks after the estimated delivery date by another company, Interstate Movers, and told that my stuff had just been loaded onto the truck in the state of origin. I was not made aware of the fact that West Coast Express Moving has other companies that handle their deliveries. The person from this second company was able to give me a truthful ETA, and most of my items arrived at the end of the third week of December.
My problem is not how long the items took to arrive - the company’s policy is to deliver within a 30-day window, and I understand that there are a lot of moving parts involved. My problem is that I was repeatedly given false information, promised information that was never provided, given incongruent information about my items from different people in the company, treated with callousness, and was left in limbo for weeks about the status of my items.
Another issue arose when it came to missing items. Upon pickup of my items, I was told that I could ignore the valuation section of the original contract and that that would be handled later. This was yet another lie. I was never provided with a valuation addendum, which is a document that explains what your options are for evaluating the value of your missing belongings. When I submitted the list of my missing items to the claims company, they informed me that I needed this missing document in order to proceed. The fact that I was not informed of this or provided with the proper documentation resulted in pretty much every claim for my missing items being denied. Also, the contract that West Coast Express Moving has you sign says that you have 90 days to report missing items. This is false. The claim company that they work with will not respect that timeline, and no one tells you this.
When I contacted the company about the valuation addendum, they used the same tactics that they did when I called to ask for the status of my items. I spoke with a woman named [Name removed by Sirelo], who said that she did not have the document but would submit a request for it. Several days passed and I called again, and [Name removed by Sirelo] said that she would get the document to me by the end of that same day. I never received anything. The next day, I called to follow up and ended up speaking with [Name removed by Sirelo], who said that he saw [Name removed by Sirelo] submit the request but could not give me any more information. More days go by, and I call again to follow up, only to be told by [Name removed by Sirelo] again that she does not have the document. At this point weeks have gone by. Finally, almost a month later [Name removed by Sirelo] says that they cannot find the document, and that she is unsure if it is missing or if it was never signed. She then asks me if I sent an email letting them know that items of mine never arrived. I had indeed sent an email months ago, and she was actually the one who had replied to it directing me to the claims company. She asked that I wait until the following day to see if they could find the form again, and that if they could not find it, she would send me a blank form which I would need to fill out then send to them. Days go by. Finally, almost a week later she emails the blank valuation addendum. At this point it is too late, however, because the claims company has already moved forward with a decision.Read more
Moved from Rohnert Park, Ca (United States) to Dallas, Tx (United States)
T.
January 9, 2025
on Sirelo
Horrible, incompetent business. I sought out WCEM for a California to Texas move where they vowed they were a moving company and did not broker movers. My belongings took over three and a half weeks to arrive at their new destination, with little to no correspondence on the matter from WCEM. I, myself had to initiate any and all correspondence or seek updates on ETA. The delivery company was an entirely different moving company.
More than half of my boxes arrived BROKEN, furniture DAMAGED, and over 20+ boxes remain MISSING. It's evident my belongings were picked up and dropped off arbitrarily throughout the course of transporting, as WCEM proceeded to secure booking after booking - only to fail abysmally to maintain necessary order with each client's respective items.
I have moved across the country countless times, employing countless moving companies, and have NEVER had this happen, EVER. I have none of my clothes or shoes. I lost dishware, cultery, crystal, expensive cookware, the list goes on. I maintain my aforementioned rationale that my 20+ boxes of missing belongings were stolen and/or received by other patrons within the carelessly haphazard mass move.
After airing my grievances and expressing my more than justifiable frustrations, I was told that with continued nonchalant disregard, I could file a claim. A claim that is stated to take up to FOUR MONTHS from file to potential resolution close.
If you seek out the services of West Coast Express Moving , I implore you to save the 'experience' for one you actually desire to forego.Read more
More than half of my boxes arrived BROKEN, furniture DAMAGED, and over 20+ boxes remain MISSING. It's evident my belongings were picked up and dropped off arbitrarily throughout the course of transporting, as WCEM proceeded to secure booking after booking - only to fail abysmally to maintain necessary order with each client's respective items.
I have moved across the country countless times, employing countless moving companies, and have NEVER had this happen, EVER. I have none of my clothes or shoes. I lost dishware, cultery, crystal, expensive cookware, the list goes on. I maintain my aforementioned rationale that my 20+ boxes of missing belongings were stolen and/or received by other patrons within the carelessly haphazard mass move.
After airing my grievances and expressing my more than justifiable frustrations, I was told that with continued nonchalant disregard, I could file a claim. A claim that is stated to take up to FOUR MONTHS from file to potential resolution close.
If you seek out the services of West Coast Express Moving , I implore you to save the 'experience' for one you actually desire to forego.Read more
Moved from Sacramento (United States) to Dallas (United States)
