Move Happy is a leading global provider of custom logistics for individuals, businesses and the U.S. government and military. Headquartered in Los Angeles, MH provides a variety of services including complex national and international logistics,... More
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
I used Move Happy to move from California to Ohio. But it was a poor experience that cost me an extra $2500.
1. They picked up on September 6th and promised delivery no later than September 26th. But they ended up delivering on October 9th. During September, I resided at my relative's house, but from October 1st, I had to rent an Airbnb while I still paid for the rent of my new house, and I lost about $1500 on Airbnb in addition to the discomfort of my 1-year-old baby. They didn't provide any good reason or compensation for this late delivery.
2. My $900 TV stand and $300 baby crib were shattered. And when asked for the compensation, they said it is $0.6 per pound. So we can pay $66 to compensate. I didn't accept it because it seemed like a joke to me.
I don't recommend them.
I would highly recommend the Move Happy team and would definitely use them again next time I move. It was a hard decision to choose a mover but I am very happy with my choice.
This company just raises the bar of all moving companies out there. Every single person, from sales, to customer service, picking up our stuff, the delivery team, all were kind, diligent, professional, caring and patient. Their price also was more than fair, and definitely the most decent out there.
I mean, look at the picture: when the truck arrived, Nick opened the door and a sight of relief and awe to see my stuff were so well taken care of and organized!
A big thank you to [names removed by Sirelo] (probably forgetting some behind the scene too. thank you!). And a kudos to [names removed by Sirelo] from FL who referred me to Move Happy.