Granero Moving

8.3
based on 106
Sirelo and Google reviews
i
What customers are saying
pro
Communication (7)
pro
Professional (5)
pro
Price (3)
con
Communication (3)
Services
International removals
National moving
Car & Vehicle transport
Art transport
Licenses
License number: 025832
Checked by us on: August 1, 2022
License number: 3021838
Checked by us on: August 1, 2022
Associations
LACMA

About

Granero Moving is a multimodal international moving specialist providing a wide range of services to expatriates. Granero Moving's highly qualified, experienced and professional team is equally able to meet the needs of private customers or company employees who are moving.

Sirelo asks...

What makes your company stand out?

Voted best moving company at the Lide Miami Awards, It is the culmination of many years of continuous involvement of the entire team to best serve our customers.

What is your insurance policy? How do you deal with damaged items?

We offer different types of coverage to meet all customer needs.

What is the best advice you would give to customers?

Find out about customs regulations and taxes in your destination country. For any questions, contact our specialists.
Have you moved with this company?
We'd love to hear about your experience.

Reviews

106
8.3
based on 106
Sirelo and Google reviews
How is the review score calculated?
73% of the users recommend this moving company
 on Sirelo
1) As empresas estavam cientes da data (June 11th) em que me venderam o servico de transporte e retirada da minha mudanca (16 de junho). Estao centes tbm do periodo cabivel, juntamente com a entrega da minha documentacao pra que minha mudanca saisse realmente em Junho.

2) Eu fechei o contrato no dia 11 de Junho e paguei as empresas baseado nas informacoes que obtive e concordei. As informacoes foram: o espaco que me venderam era o ultimo pra fechar esse container que sai na semana seguinte da data que recolheram minhas caixas;
a)Que minhas caixas portanto chegaria em 40 dias, e que o valor da mudanca eh aquele unico amount sem nenhuma cobranca extra. Eu especificadamente perguntei a Valeria sobre cobrancas 'extras' pela pessima experiencia que tive com uma empresa brasileira fraudaria de NY que terminou fechando as portas por varias denuncias inclusive minha. b) A Granero me confirmou que o valor total a ser pago esta' com tudo incluido (espaco para ate 30 caixas, servico prestado, taxas, seguro. E nao terei nenhuma cobranca); c) No mesmo dia que paguei pelo servico, eu liguei pra Karen e tbm no dia seguinte pra que ela me esclarecesse duvidas e voltei a prergunta- la se minha mudanca vai mesmo chegar em 40 dias como A Valeria me informou, e Karen me respondeu: que pode sim chegar em 40 dias contanto que eu envie tda a minha documentacao necessaria, e que no contrato se fala ate 90 dias mas isso acontece em casos que ha problema com documentacao!! Eu enviei tda a docs que ela me pediu prontamente.

3) June 16th, a Formula Global retirou minha mudanca e colocou no caminhao dizendo que havia 37 ou 38 caixas, eu disse ao employee (na frente dos 3 employees, e meus dois filhos): Impossivel, eu nao tenho 38 caixas. O segundo employee entrou dentro do caminhao comigo e junto comigo contou 30 caixas! Meu filho observava td fora do caminhao, e qd voltamos pra dentro da casa eu avisei ao employee encarregado do relatorio, que tem 30 caixas no caminhao e o segundo employee confirmou na minha frente! Entao, o employee encarregado do relatorio disse: de qq maneira nao podemos colocar mais nada no caminhao pq nossa contagem eh 'Diferente'!! Meus filhos e os employees sao testemunhas!

4) Vc me informou agora [Nome removido por Sirelo] que foram enviadas 38 caixas, tendo banco e mesa. Eu te autorizo a abrir todas as minhas caixas durante uma video call comigo e me mostrar 38 caixas, banco e mesa!

5) Felizmente os employees chegaram na minha casa um pouco mais tarde e as caixas ja estavam empacotadas e lacradas com tape que eu e meus filhos fizemos. E dentro de 1 saco plastico enrolado em shape de tubo esta' o metal/pernas de 1 escrivaninha pequena da minha filha que eu disassembled completely. Entao nao tem banco ou mesa nas caixas, e nem mais de 30 caixas.

Portanto, independente da politica da empresa, a mesma nao agiu com boa fe/ honestidade indo 'aparentemente' contra as regras da empresa. Needless to say que a minha experiencia ate entao esta' sendo outrageous! Na qual eu postarei o meu review para cada uma das empresas.

Resumindo, eu fui enganada!
Houve ma' fe' no business practice dessas 2 empresas, visando somente o lucro. As empresas me venderam um servico de mudanca baseado em informacoes falsas, cientes de que minha mudanca nao sairia em 1 semana, cientes de que minha mudanca nao tem se quer uma data de saida tampouco chegada dos eua, a empresa aumentou o numero de 30 caixas recebidas para uma contagem de 38 caixas e cobranca extras ao cliente(superfaturamento), etc.
Read more
con
Failure to comply
Moved from Orlando (United States) to Goiania (Brazil)
 on Sirelo
Hello,
It took me many months to be ready to write this review. I hired Granero Moving/Formula Global companies to move my belongings from New York to Paris. I was moving countries to join my husband, so it was all of my belongings in a 40ft container. The delivery was seven weeks late and when it arrived, 50% of it was missing.. Furniture , clothes, many pieces of personal art, (I am a working artist and it is my income), family air looms - essentially, contents of a 1100 sq.foot apartment gone.. Company did not make any attempt to look for any of my things, drowned me in paperwork, fuzzy CCTV photos and suggested I file the insurance claim. I insured my shipment for almost $30,000, but was offered $2,000 as a settlement, claiming I underinsured... After paying a lot of money for the move and after to the lawyers it went nowhere. All I got was: ' We are so sorry it happened to you' I am gutted, and still wake up with a jolt in my stomach and horrible feeling of being robbed of things that are dear to me, like a memory of my mom, who died a year prior and my work.
It was a gut-wrenching and a heart breaking experience I would not wish on anyone.
Please read and think twice.
[Name removed by Sirelo]
Read more
con
Lost belongings
Moved from New York (United States) to Paris (France)
Response of
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and take your concerns seriously. Your comments have been noted and will be reviewed internally as part of our commitment to continuous improvement. That said, we’re fully committed to resolving this situation; please don’t hesitate to contact us directly so we can do our best to make things right.
 on Sirelo
Gostaria de compartilhar sobre minha positiva experiência com a Granero Moving, com origem Jacksonville , NC -US e destino Rio de Janeiro-Brazil. Desde os momentos iniciais a disponibilidade da equipe de apoio (em especial a Sra [Nome removido por Sirelo]) em prestar todos os esclarecimentos e orientações para o bom andamento das atividades de desembaraço. Grato pelo apoio e atenção!!
pro
Friendly
con
Communication
Moved from Jacksonville (United States) to Rio De Janeiro (Brazil)
Response of
Obrigado, e desejamos tudo de melhor para você no Rio!
 on Sirelo
A Sra. [Nome removido por Sirelo] conduziu o processo da minha mudança com dedicação, esmero e profissionalismo. A comunicação efetiva também foi um diferencial no serviço prestado.
pro
Communication
con
Nenhum
Moved from Columbus (United States) to Rio De Janeiro (Brazil)
Response of
Muito obrigado pelo seu feedback positivo!
 on Sirelo
Well packed and fast moving. Amazing service provided by Ms. [Name removed by Sirelo] and team. Highly recommended!!!
pro
Communication
Moved from Mechanicsburg (United States) to Rio De Janeiro (Brazil)
Response of
Thanks Julio!
 on Sirelo
I would like to register my thanks and experience, where I highlight the service and attention conducted throughout the process. My change was coordinated by Mrs.[Name removed by Sirelo] where at all times it was clear, clarifying all the phases and that occurred properly as explained by her.
pro
Fast move
Moved from Jacksonville (United States) to Natal (Brazil)

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