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What makes your company stand out?
Voted best moving company at the Lide Miami Awards, It is the culmination of many years of continuous involvement of the entire team to best serve our customers.
Services
International removals
National moving
Car & Vehicle transport
Art transport
Licenses
About
Granero Moving is a multimodal international moving specialist providing a wide range of services to expatriates. Granero Moving's highly qualified, experienced and professional team is equally able to meet the needs of private customers or company employees who are moving.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We offer different types of coverage to meet all customer needs.
What is the best advice you would give to customers?
Find out about customs regulations and taxes in your destination country. For any questions, contact our specialists.
Have you moved with this company?
We'd love to hear about your experience.
Reviews14
50% of the users recommend this moving company
14 of 14 reviews shown
Luciana Barra
September 21, 2023
My International moving was contracted and goods were packed in February. The company delayed considerably to ship the container from Brazil to USA (very different from what was verbally agreed during negotiation and hiring). The container arrived in Fort Lauderdale port on August 13 and was delivered on company's warehouse on August 18. Now company denies to delivered goods at destination, requesting more money to be paid. I have sent emails during all the moving process that justify these extra charges are inappropriate. Even after my several requests to finish the services and have a fair agreement about extras, they keep our goods in their warehouse telling they would only deliver after the payments of abusive extra charges. About US$14,000 was paid to the company for services contracted. They don’t respond emails or calls.
Communication
Moved from Nova Lima (Brazil) to Windermere (United States)
M.M.
September 6, 2023
Since first contact helped me to feel comfortable, at esse with the whole process. Packing process was amazing!
Professional
Moved from Mullica Hill (United States) to Ovar (Portugal)
A.T.
July 5, 2023
I got a quote with full details, answer for my questions, they came on my preferred day and take care of our goods.
Professional
Moved from Sarasota (United States) to Budapest (Hungary)
F.
May 26, 2023
First of all, basic, if you already moved in your life: They didn’t send a person to check what we had and how much space was needed. They send us a spreadsheet, we thought that is the “modern way” and we agreed. Big mistake!
Second, we will park a container in front of your door and put the things there, if something doesn’t fit, we leave. We said ok. At the day, by pictures not measurements, they said “the container doesn’t fit in your street”. Just to illustrate, we arrive at that house with a “big” container, it was parked, unloaded with no problems at all.
Then they sent a truck to pick the things up. The detail is they charged us lots of money to use the truck, put the things in a dock, wait for container, put in a container, take the things that doesn’t fit out, and etc, etc.
They delayed the departure, we payed more, they messed up our things sending half of furniture (legs and shelves stay and the rest goes, for example), just remember we sent by the list, what should be removed from the container. In Resume, we payed the double for a horrible, horrible job. They didn’t even offer any help to solve the messy job.
I really do NOT recommend this company.Read more
Second, we will park a container in front of your door and put the things there, if something doesn’t fit, we leave. We said ok. At the day, by pictures not measurements, they said “the container doesn’t fit in your street”. Just to illustrate, we arrive at that house with a “big” container, it was parked, unloaded with no problems at all.
Then they sent a truck to pick the things up. The detail is they charged us lots of money to use the truck, put the things in a dock, wait for container, put in a container, take the things that doesn’t fit out, and etc, etc.
They delayed the departure, we payed more, they messed up our things sending half of furniture (legs and shelves stay and the rest goes, for example), just remember we sent by the list, what should be removed from the container. In Resume, we payed the double for a horrible, horrible job. They didn’t even offer any help to solve the messy job.
I really do NOT recommend this company.Read more
Price
Moved from Chicago (United States) to Carapicuiba (Brazil)
Response of Granero Moving
June 16, 2023
We are sorry to hear that you had some inconvenience during your move. We take customer satisfaction very seriously. Unfortunately, we are unable to locate you in our data using the information as no ID was provided on this review. Please contact our customer service with your contact information in order to resolve this situation appropriately. Thank you.
Sm
August 2, 2022
Foi ótima !!!! Não teve nenhum 'senão' !!!!! Foi tudo perfeito : atendimento, gentileza, atenção ! tudo foi nota 1000 !!!! A mudança foi feita com grande qualidade, desde a coleta do material até a entrega do meu novo endereço. E o atendente do meu processo de mudança sempre foi muito atencioso e prestativo.
Efficient
Moved from Miami (United States) to Campinas (Brazil)
Response of Granero Moving
August 18, 2022
Muito obrigado por dedicar um tempo para nos deixar uma avaliação tão positiva. Temos o prazer de saber que atendemos às suas expectativas e desejamos-lhe o melhor ao se instalar em sua nova casa!
Carlos Alberto Nemitz Martins
July 27, 2022
The move was made with great quality from picking up the material to delivery to my new address. And the attendant of my moving process was always very attentive and helpful.
Careful with furniture
Moved from Columbus (United States) to Santa Maria (Brazil)
Response of Granero Moving
August 18, 2022
Thank you very much for your review. We are delighted to hear that our team has lived up to your expectations!
P.C.
April 9, 2022
Don't be fooled they are not GRANERO, the respectful moving Brazilian company. It is just a company from an unprepared and unreliable person that uses the [name removed by Sirelo] name in the business without authorization. It will fool you just like it fooled me.
I was unlucky 100% of the process. They did not show up when they were supposed to. During packaging VALUABLE items went missing. According to their supervisor, they hired a crew of workers last minute because they didn't have another crew available. Their packing was just horrible damaging a huge part of my items, when crates that were hired and paid for, were never delivered, so the items were damaged and they were not covered by the extra insurance that was also hired. Valuable boxes were never delivered and the owner of the company [name removed by Sirelo], only gave the unloading team 4 hours to unpack. I had to called and beg for him to extend the hours, since it took them 5 days to load my moving, it would be impossible to. So I ended up having my under age kids helping me to unload the truck and the customized unpacking that I have hired, was never done. So I had to hire people to assemble everything that was disassembled by them. To make it all worse, when I filled for the insurance, although they said they would help me with it, they gave me wrong information and also were not honest with the insurance saying that all went smooth. Instead of being reimbursed for at least 3 of the items destroyed and missing that were on my extra insurance policy and the big damages , I am only getting a tenth of it. On top of that I am still waiting for $500 paid for and not undelivered crates .... I've requested a check because I am afraid to send any other information through their unsecured email environment. I've been calling on a daily basis to give them my information for payment and I think when they id my number they don't answer me, so far nothing.Read more
I was unlucky 100% of the process. They did not show up when they were supposed to. During packaging VALUABLE items went missing. According to their supervisor, they hired a crew of workers last minute because they didn't have another crew available. Their packing was just horrible damaging a huge part of my items, when crates that were hired and paid for, were never delivered, so the items were damaged and they were not covered by the extra insurance that was also hired. Valuable boxes were never delivered and the owner of the company [name removed by Sirelo], only gave the unloading team 4 hours to unpack. I had to called and beg for him to extend the hours, since it took them 5 days to load my moving, it would be impossible to. So I ended up having my under age kids helping me to unload the truck and the customized unpacking that I have hired, was never done. So I had to hire people to assemble everything that was disassembled by them. To make it all worse, when I filled for the insurance, although they said they would help me with it, they gave me wrong information and also were not honest with the insurance saying that all went smooth. Instead of being reimbursed for at least 3 of the items destroyed and missing that were on my extra insurance policy and the big damages , I am only getting a tenth of it. On top of that I am still waiting for $500 paid for and not undelivered crates .... I've requested a check because I am afraid to send any other information through their unsecured email environment. I've been calling on a daily basis to give them my information for payment and I think when they id my number they don't answer me, so far nothing.Read more
Moved from Florida (United States) to Wisconsin (United States)
T.
January 13, 2022
Worst service in Florida. Bad experience. They broke furniture. Do not hire this company.
Rude staff. They don't return the call. If I could give a 0 rating I would.
Rude staff. They don't return the call. If I could give a 0 rating I would.
Moved from Doral (United States) to Doral (United States)
A.A.V.K.
October 25, 2021
Trust!!! It turned out our initial instinct turned out to be correct. Every person who was connected to the project, from [names removed by Sirelo] (the actual packers) to the [name removed by Sirelo] the project manager and [name removed by Sirelo], the Operations Manager were thorough with attention to detail.
thoroughness
with follow-up and follow-through
Moved from Cape Canaveral (United States) to Almere (The Netherlands)
R.C.
June 18, 2021
Tivemos um pouco de contratempo por questões de comunicação, mas nada de muito prejudicial, que pudesse abaixar a nota da cia.
Moved from Golden Beach (United States) to São Paulo (Brazil)
A.C.
June 16, 2021
Some confusion re: estimated volume and/or weight of my shipment.
Movers (packers and container driver) at the site of departure were great 10/10.
Estimated shipping time (sea) was four weeks. Now four weeks later the shipping time has extended to nine weeks if.not more.
I have not received my belongings.
It was advertised I would receive weekly email updates but I have not. I have had to inquire if any updates are available.
So far, I think I could recommend this company but my move is not complete. Thus could stay neutral.
Movers (packers and container driver) at the site of departure were great 10/10.
Estimated shipping time (sea) was four weeks. Now four weeks later the shipping time has extended to nine weeks if.not more.
I have not received my belongings.
It was advertised I would receive weekly email updates but I have not. I have had to inquire if any updates are available.
So far, I think I could recommend this company but my move is not complete. Thus could stay neutral.
Professional staff
Comparable quote $
Confusion re: shipment volume estimates
Shipping time has increased significantly from quote and time of packing/payment
Moved from Klamath Falls (United States) to Oulu (Finland)
L.
June 2, 2021
If I could give a big fat 0 rating I would. I am disputing charges for 2000 extra #s and the most horrendous service I have ever received. The moving coordinator [name removed by Sirelo] and his supervisor [name removed by Sirelo] were useless and did not care about what I was promised and needed. I do not have enough room to fully explain all of the problems that happened during our move. Let me just say that it was the worse move I have ever experienced and the worse service. I would never recommend them! Run in the other direction!
horrendous service
do not care about their customers
Moved from Palm Beach Gardens, Fl (United States) to Easton, Pa (United States)
R.W.
May 20, 2021
Woukd give no stars if I could.lost around 16000 of goods due to them not calculating correctly. Told would be 3 weeks still waiting now 6 weeks on. State they are in miami but found out they are out of Brazil. Can never get them on phone.
Absolutely terrible experience. Paid for door to door now trying to charge extra for shuttle delivery . Total rip off merchants.
Absolutely terrible experience. Paid for door to door now trying to charge extra for shuttle delivery . Total rip off merchants.
None
Everything negative
Moved from High Point (United States) to Rickarton (United Kingdom)
A.D.
October 21, 2019
Be careful, they go to your house and give an estimate cheaper then all other moving companies. then after they pack and remove from your house, they call you and tell that their employee made a mistake and double price. as you have no option as you have to move you have to pay. in my case estimate they gave to me was usd 17.000.00. but i had to pay usd 27.000.00 - - -10.000 usd more .
wrong estimate to get you
they don't care about their mistake
Moved from Miami (United States) to Como (Italy)
